Customer Service Manager

A hmad Sibil

*** ****** ******, *** **-A, Brooklyn, NY 11217

C 646-***-**** H 718-***-**** E ********@*****.***

OBJECTIVE

To obtain long-term position that possesses a challenging environment where my skills, work ethic, integrity and enthusiasm can be

f ully utilized, and to become an active part of the company’s climb to success and excellence.

EXPERIENCE

Self Employed, F reelance Offset Printer 9/2009 – Present

o Clarify job specifications and requirements, respond to client questions, create mockups for clients to demonstrate concepts,

and provide input on cost-saving alternate approaches to printing projects.

o Write production work orders for jobs, including detailing production process to be used by pre-press, production, and

f inishing and create mockups, if needed.

o Determine appropriate layout for awarded projects to produce quality results while minimizing labor, paper, and ink costs.

o Develop specifications for all purchased material and outside labor for each project, including screen printing.

o Respond to questions from outside vendors, pre-press, production, and finishing as well as customer service.

S wift Copy I nc. New York, NY, Customer Service 12/1999 – 8/2009

o Responsible for customer service in the printing production division, duties included answering customer queries, problem

solving and providing detailed information on new products.

o Ensuring that the jobs are quality checked and accurately meet the instructions as submitted.

o Delivering print jobs within established timeframes, maintaining logs of all work submitted and completed using a date-

time stamp machine.

o Responsible for minor maintenance of duplicating equipment by solving paper jams, placing service calls and routine

cleaning, take meter reading of duplicating machine on a daily basis.

o Maintaining inventory of print supplies, stock paper, tab supply in duplicating center, drilling machine, handling special

t ypes of printing such as large paper printing or manual/handbook sized printing and binding.

o Communicating effectively with the General Manager/Owner, the Sales Team, and the Production Team, informed and

updated them regularly to guarantee that procedures outlined in the company manuals.

o Maintaining production control records and providing information to sales representatives, customers and management

w ith regard to delivery dates, schedules and operating problems.

o Maintaining a professional appearance and demeanor that reflects the company’s commitment to quality, continuous

i mprovement and respect for individuals.

KNOWLEDGE

TEC H N ICAL SK I L LS

H a rdware: Colorspan Displaymaker X12,72Si, HP Designjet Z6100/5500 and 4520 Multifunction, Xerox DocuColor 242/252/260,

Xerox WorkCenterTM 7655/7665/7675, Canon CLC-5000/1000/, Canon ImageRunner 3200/105/550, ImageRunner Advance

C7055/C7065 High Volume Network Printer. Creo iQsmart Flat / Transparencies Scanner.

Graphics Software: K nowledge of Illustrator CS, Pagemaker, Adobe Type Manager, Adobe Acrobat Professional with Distiller,

Photoshop CS, QuarkXpress 6.0

M anagement Software: Canon ComandStation 4.1, Onyx Postershop, and Wasatch SoftRIP.

E D UCAT IO N

Certification - SUNY, Bronx EOC

o Microsoft Office Specialist (Certificate), Office Access 2010

o Microsoft Office Specialist (Certificate), Office Excel® 2007

o Microsoft Office Specialist (Certificate), Office PowerPoint® 2007

o Microsoft Office Specialist (Certificate), Office Word 2007

High School Equivalency Diploma (GED), August 1994, University of the State of New York.

Overseas Education, D iploma

o Yayasan Pendidikan Indonesia Amerika (YPIA), The Foundation of Education of Indonesia America. Level: Graphic

Design, Indonesia, (April 1988)

REFERENCES: Available on request.

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