Management Ms Office

HARPAL SINGH

**, ***** ***** *******, *********, Punjab 144013, India

+918********* / +919*********

********@*****.***

Profile

A versatile and committed individual with a good academic grounding and

relevant work experience within tourism and hospitality; highly organized

and accurate in taking orders, handling queries, billing and cashiering;

keen at maintaining records with the ability to face customers and

clients in a highly professional manner; proactive leadership,

management, teamwork and collaborative capabilities; good analytical

capacities with a talent for strategic planning, adept at meeting

objectives with the ability to identify problems and formulate potential

resolutions in a timely manner; strong interpersonal skills and able to

interact effectively at all levels with fluency in English, Hindi and

Punjabi.

Key Skills

. Good academic foundation with relevant working experience across

hospitality management; reliable training competencies.

. Highly organized and accurate in taking orders, handling queries,

billing and cashiering; works with precision at all times to

maximize productivity and provide standard quality service; good

analytical capacities and strategic planning capabilities; keen at

documentation processes.

. Strong customer and client facing abilities; can effectively provide

prompt quality assistance in a highly professional manner with quick

adaptability to various situations; possesses sound ability to

manage change.

. Proactive leadership, management, teamwork and collaborative

capabilities; effectively teaches and mentors students, skillfully

capable at managing administrative services, adept at meeting

objectives with the ability to identify problems and formulate

potential resolutions in a timely manner.

. Sound computer skills; proficient in MS Office packages to include

Word, Excel and PowerPoint as well as with Internet and email

operations, also familiar with OPERA and GDS; strong interpersonal

skills and able to interact effectively at all levels with fluency

in English, Hindi and Punjabi.

Education and Qualification

Sep. 2012

Diploma in Tourism and Hospitality

Nanyang Institute of Management

Professional Experience

Present

Hotel Indra Prasth Jalandhar

Front Office Supervisor

. Manages office procedures and maintains the guest folio record;

performs handling of enquires and attends to customers who are

checking in and out; also performs the billing and cashiering

processes.

Oct. 2011 - Feb. 2012

The Chamber Alliance (Bar & Bistro)

Bar Supervisor

. Took orders, mixed drinks and handled queries as well as cashiering

duties.

. Welcomed guests in highly professional manner.

Mar. 2011 - Sep. 2011 Trainee

Holiday Inn Orchard City Centre

. Performed duties to include mixing drinks, cashiering, maintaining

the guest folio, room assignment, and lounge maintenance, as well as

guiding tours.

Apr. 2008 - May 2010 IELTS Trainer

B.N. Overseas & Nishant Educational Services

. Acted as the single point interface between company and the client

for the entire process in the assigned account; assigned to do

forecasting and planning for the expected sales, monthly and

annually.

. Taught and mentored students according to international studies and

maintained their records for future reference; monitored the

grooming of students and was responsible for handling queries;

understood customers' needs and built accounts with specific

strategy in terms of pricing and product mix.

Additional Skills Training:

Dec. 2010

Basic Reservation Course

AMADEUS

Additional Skills:

. Proficient in MS Office - Word, Excel, PowerPoint, Internet & E-mail

operations.

. Proficient in OPERA (Hotel operations software).

. Proficient in GDS ( Global distribution software)

. Certificate in International English Language Testing System.

References:

Available upon request

Contact this candidate