Customer Service Administrative Assistant

Location:

Posted:

August 23, 2013

YOVAELA HODGSON

Barrie, ON L4N 4V2

***************@*******.***

PROFESSIONAL ADMINISTRATIVE ASSISTANT

A team leader, who thrives in motivating staff to exceed customers’ needs and expectation’s a client-

focused administrative professional who understands the importance of self-direction and goal setting. A

self-starter who takes the initiative to learn and improve processes & systems which business growth

through the delivery of unparalleled customer service.

SUMMARY OF QUALIFICATIONS

• Professional and customer oriented individual with strong communication skills

• Ability to work well under pressure while meeting deadlines

• Reliable, responsible and independent worker under minimal supervision

• Knowledgeable about various computer applications such as MS Word, MS PowerPoint, MS

Outlook, internet and Email

WORK EXPERIENCE

TELEPHONE SALES AGENT, SUREWAY INTERNATIONAL: MISSISSAUGA, ON MAY 2012 – AUG 2013

• Make over 150 cold calls every day to ensure/gain new customers/business

• Give knowledgeable information on products and usages

• Maintain a courteous attitude while serving customers with their queries

• Professional phone manner and customer oriented

BRIDAL CONSULTANT, SOPHIE’S GOWN SHOPPE, MISSISSAUGA MARCH 2012-MAY 2012

•Provide the absolute best customer service and create a delightful customer experience

•Possess knowledge of various designers, fabrics and silhouettes

•Obtain friendly and professional relations with brides and their families

• Maintain and organize appointments/schedule meetings

• Helping brides-to-be find their dream wedding dress including suggesting dress styles that would

Best suit their body type

PERSONAL ASSISTANT, SHELLY HOW FEB 2010-MARCH 2012

•Devise and maintain office systems, including data management and filing

•Screen telephone calls, enquiries and requests, and handle them when appropriate.

• Maintain and organize diaries and make appointments/schedule meetings

• Carrying out specific research and present findings

• Help with marketing and add placements

PERSONAL

For the last two years I have been fortunate enough to spend my extra time with a very special child

named Amy. Amy is now 5 years old and is a little girl with Autism. Amy and I spend 3-6 hours together

every week working on her social and learning skills.