Quality Assurance Medical Assistant

Cierra Yvette White

**** ****** **.

Memphis,TN *8127

*********@*****.***

Career Objective:

To seek an opportunity as a Medical Assistant with a growth-oriented

industry.

Key Strengths:

> Outstanding Interpersonal/Communication Skills

> Extensive experience in operation, production, & management

> Passionate about the Healthcare Field

Academic Accomplishments:

Anthem Career College Associate of Applied Science Degree May

2012

High Tech Career College Medical Assistant Diploma May

2009

Frayser High School Honors Diploma May 2008

Expertise:

Front Office: Back Office:

> Appointment Scheduling

> Manage Multi-Lines, Answer questions

> Generate/Alphabetize Medical Records

> Perform Complexity Testing

> Capillary Puncture

> Specimen Collection

> Vital Signs

> Venipuncture

> Centrifugation

> Bandage

Career Experience:

Plasma Biological Services Inc.

March 2009-Current

Quality Assurance Coordinator (QAC)

Responsibilities:

> Perform quality assurance activities

> Monitor employee practices

> Assess processes for compliance to procedures

> Evaluate corrective/preventive actions

> Review Medical Records

> Finalized Test Results

> Confirm Sample Testing

> Assign/ Cross Reference bleed numbers/labels

> Review test results/verify unsuitable product

> Perform quality review of reports, shipments, & complaints

> Review various daily,weekly, monthly, annually, & biannual

performances of forms/records

> Assist training coordinator with RAD implementation, audits, &

assessments

> Perform Center Level Audits

> Daily/Weekly Employee Observations

Training Coordinator/Training Monitor/ Supervisor

Responsibilities:

> Perform/Monitor initial training of employees

> On-going employee audit & assessments

> Implement new/revised procedural changes

> Perform various functions of the position

> Monitor/Document employee training, activities, & practices

> Provide direct/indirect supervision in job skill training

> Support staff with daily activities, questions, action plans, & needs

> Assist with troubleshooting on equipment malfunctions, calibrations, &

qualifications

Plasma Processing/Shipping & Receiving

Responsibilities:

> Collect required samples from units

> Centrifugation of blood samples

> Transfer blood samples after centrifugation into plasma collection

> Pack plasma units/samples into proper storage within specified time

limit from completion

> Pack/ship samples & finished plasma units

> Receive, verify & process incoming supplies

> Record softgoods & transfer supplies

> Ship/Verify plasma units required per customer procedures

> Verify quarantined units/samples in locked storage

> Monitor storage temperatures within specific ranges

Medical Assistant/Phlebotomy

Responsibilities:

> Obtain medical history in accordance in medical regulations

> Review Medical Records for accuracy & completeness

> Perform/Record Vital Signs

> Specimen Collection/Testing

> Capillary Puncture collection/ Confirmation of Results

> Venipuncture

> Prepare donor's arms for venipuncture collection

> Examine & Setup Aurora Machines

> Monitor plasmapheresis collection

> Disconnect completion process of whole blood sampling

> Prep for physical examination/plasmapheresis collection

> Verify identification

> Manage/Monitor Adverse Reactions under physician guidelines

Raleigh Community Center

June 2008-August 2008

Staff Instructor

Responsibilities:

> Organize/Prepare learning activities

> Manage one-on-one relation skills

> Cope with the community

> Enforce the importance of health, education, & manners

> Educate different styles of good leadership & communication

McDonalds

May 2007- July 2007

Cashier:

> Manage cash drawer

> Stock

> Customer Service

> Took/Prepare Orders

> Created Displays

> Sanitize work area

References Available Upon Request

Contact this candidate