Customer Service Quality Assurance
Resume:
G areth M ul raney
****************@*****.***
St. Paul,
MN 55119
WORK EXPER IENCE
July 2013 – P resent
Bio-Skills Lab Assistant (Casual)
T r ia O rthopaedic Center
* Prepare, drape and position specimen according to the surgical procedure.
* Prepare and arrange surgical instrumentation and equipment including
power tools, arthroscopy, suction & scopes, C-Arms.
* Liaise with internal departments in regards to the efficient performance of
t he Bio-skills lab
* Communicate with operating room in regards to loaning of equipment and
i nstrumentation.
* Sterile processing and decontamination of surgical instrumentation.
* Adhere to policies with specimen handling and PPE. Ensure that Bio-skills
l ab is sterile and safe for visitors and staff members.
* Train and guide new Bio-skills staff in procedure and performance.
* Review and document all activity within the Bio-skills lab and procedures.
* Liaise with surgeons, fellows, residents and bio-skills staff with regards of
appropriate and inappropriate procedures with use of specimen and their
return to the client facility.
* Oversee all bio-hazardous materials is disposed of in an appropriate and
safe manner to ensure a safe environment.
M a rch 2010-June 2013
Office Services Coordinator
T r ia O rthopaedic Center
* I currently manage logistics for all incoming and outgoing deliveries for
TRIA Orthopaedic and their new location at Northland Plaza.
* I ensure the accurate disbursement of all medical materials to various
departments within TRIA and Northland Plaza.
* Quality assurance for accuracy with product delivery both electronically and
manually.
* Responsible for all procurement of stationary and ergonomic products for
TRIA and Northland Plaza.
* I am responsible for managing accounts payable and entering accounts
received accurately into Lawson Software.
* I order medical records and X-Rays for physicians within T ria.
* I maintain and order office Supplies and Medical forms for the building. I
have created a system to increase the efficiency and timeliness in which these
i tems are ordered and received.
* I l iaise daily with vendors and staff about office and medical products as
well as negotiate for cost savings.
* M aintaining superior customer service is my goal and I take pride in
solving problems in creative and efficient ways.
* Coordinate and conduct pre employment interviews pertaining to my
department.
* When needed, I have made myself available to help as a lab Technician
w ithin TRIA’s Bio-Skills Laboratory. Through this experience I have gained
added perspective in job safety, adaptabili ty, team work and efficiency.
October 2005- August 2011
Customer Service
I r ish on Grand
* I have handled customer relations related to special orders, t ravel advice
and resolving customer queries.
* I have aided in participation of events such as the I r ish Fair, Grand Ole Day,
M innesota State Fair, etc. by providing service in set-up, customer service,
and set up and tear down of equipment.
* I have worked in the shop handling every aspect from bookkeeping to
cashier.
September 2008- Ma rch 2009.
Member Service Representative
HealthPa r tners, Bloomington M N
* I liaised daily with members and providers regarding insurance benefits and
p lans.
* I ensured quality customer service.
* I provided accurate and detailed information regarding coverage criteria and
benefits.
* I navigated through mastery of several different software programs
s imultaneously to attain the appropriate information.
* I documented all calls and requests for claims reprocessing through the use
of various software programs.
* I used problem-solving skills and abstract thinking to decipher clients’
needs.
* I educated members on various medical benefits and how to coordinate
supplemental care in order to best suit their health care needs.
J une 2006 – July 2008.
Account Associate /IT P r int Care Specialist
Loffler Companies I ncorporated, St. Paul M N
* I prepared daily work schedule for colleagues and prioritized the document
workflow.
* I supervised a staff of 5 people in the Document Center.
* I managed production of daily orders of t raining documentation for on-site
client.
* Proofread all products and documentation to ensure our highest
p rofessional standard.
* I implemented protocol to ensure projects for in ternal & external clients
were produced and delivered in a timely and professional manner.
* I liaised with Clients both electronically & verbally about the specifications
of their projects.
* I liaised with mailroom to ensure that important documentation was
shipped in order to arrive before client’s deadlines.
* Maintained all office equipment and made sure that stock pertaining to
office function was in abundance.
* I made sure my department maintained superior customer service by
leading by example and emphasizing this goal to all of my staff.
D ocumentation of past employment in Dublin, I reland from 2000-
2005: available upon request.
References:
Debbie LaChappelle
Mounds Park Academy
Phone: 507-***-****
Chris Peters
Previous Supervisor
Loffler Inc.
Maeve O’Meara
CEO and Owner
I r ish on Grand
Renee Skogland
Sibley Sting Soccer Club
Personal
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