Customer Service Manager
Resume:
Y. Charmelle McEachin
Houston, TX 77065
**********@*****.***
Objective A secretarial position in a fast paced environment where I can further development my
skills and bring superior customer service to a growing organization.
Excellent Organizational Skills
Skills
•
Telephone Answering, 12 Line System
•
1. Strong Customer Relations
1. Word Processing and Typing
Skills
2. 10 Key Calculator
2. Computer Proficiency
3. Filing
3. Data Entry
4. Document Control
4. Inventory
Computer: Microsoft Word, Excel, PowerPoint, Outlook and Publisher.
1.
2011 – 2012
Experience Secretary
Prairie View A&M University Admissions
Handled all word processing and typing. Entered data for reports,
production items, shipping, and inventory. Helped plan and organize
university functions. Answered the telephone and represented the university
in a professional and businesslike manner. Assist students with class
enrollments, set up student files for faculty, back up receptionist, filing and
Document Control as needed.
Sales Consultant 2009 – 2011
West Telecommunications Company
Answered multi line phone system and routed calls to proper destination for
major US companies. Offered additional services to customers to increase
sales. First line of defense for customer complaint resolution for a variety
of issues. Superior performance with script reading and complaint
resolution techniques.
2006 – 2008
Sales Associate
Guarantee Shoes, Inc.
Assisted customers with purchases as well as stock inventory on shelves.
Back up to Store Manager, responsible for creating weekly work schedule
for associates in addition to managing staff when store manager was off
duty.
2008 2012
Education Prairie View A&M University
Clifton J. Ozen Magnet High School of the Arts 2004 2008
Graduated Magna Cum Laude
Furnished on request.
References
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