Customer Service Java
Resume:
Henry Mok Burlingame, CA *****
*******@*****.***
TECHNICAL SKILLS
Sun Certified in Java - February 2004
Programming: Java, JSF, JSP, Servlets, Hibernate, PHP, SQL, C/C++, XML,
HTML, CSS, JavaScript, Visual Basic/VBA/ActiveX
Applications: Eclipse IDE, CVS, Apache Tomcat, MS Office, Adobe
Photoshop, Windchill/Arbortext, Dreamweaver
Databases/OS: MySQL, MS Access, Sybase, Linux, HP-UX
EMPLOYMENT HISTORY
PROFESSIONAL PUBLICATIONS Belmont, CA
Software Developer (2007-2013)
. Created a complete customer, author, and internal-facing system
streamlining the management of errata (book bugs). This system is
integrated with PPI's existing infrastructure using Web Services,
AJAX, and Java Server Faces.
. Developed and deployed a fully-electronic book content development and
maintenance system utilizing industry-standard XML. The system
provided the company ability to print-on-demand and web-based book
delivery capabilities. The system contained a customized, web-based
document editor with a streamlined user interface for outside authors.
. Built an online examination engine which allows professors to give
exams to their students. Also allowed student to practice problems
under an exam like format.
. Worked closely with Marketing to design and reorganize the customer
facing interface for product shopping and checkout experience. Based
on feedback from Operations and Marketing, changed the website to
provide the customer clearer communication of products and services.
. Created an application which allowed users to manipulate all aspects
of the products that are sold on the website. Used JSF, Hibernate, and
AJAX to create a user friendly and intuitive interface.
GERS RETAIL SYSTEMS Redwood Shore, CA
Technical Support Analyst (2005-2007)
. Supported a variety of applications needed by retailers for online
merchandising and selling, order processing, order management and
fulfillment.
. Ability to work efficiently and troubleshoot quickly in a fast-paced,
time-critical environment
. Supported tight customer deadlines 24/7 via pager and remote access.
. Created ad hoc customer reports via SQL queries and delivery in
multiple file formats.
. Corrected and improved JSP and JavaScript for external client web
pages in time-sensitive situations.
PROFESSIONAL PUBLICATIONS Belmont, CA
Consultant (2004)
. Completely automated web-based and phone ordering system using Java
Servlets and MySQL. Enabled client to perform instant credit card
verification and inventory control in all catalog products.
EMPLOYMENT HISTORY (Continued)
PROFESSIONAL PUBLICATIONS (Continued)
. Created Java Servlets for online classroom enrollment and purchase.
Saved the client in credit card fees and order entry labor. Allowed
client to offer credit card purchases for all major credit cards.
. Composed a Java Application allowing the automatic, electronic
transfer of orders to client's fulfillment center. Saved the client in
shipping/handling charges and customer service labor. Provided
customer care the ability to extend hours of operation by 20%.
. Worked within Customer Care to place orders, explain product line and
resolve customer issues.
. Create a new order entry system and trained Customer Care on its use.
MCCUE SYSTEMS Burlingame, CA
Technical Analyst (2000 - 2002)
. Creator of a customer licensing/billing, sales tracking and quote
generating application. Responsible the design, development, testing
and deployment phases. This application allowed McCue Systems to
recover over $300,000 in uncollected revenue.
. Developed a reporting tool that conforms to the Equipment Leasing
Association's funding guidelines.
. Wrote an XML parser to be used as the foundation of McCue's product,
LeasePak.
. Created ActiveX components that dynamically transformed to allow for
the simplification of the LeasePak client. This led to a reduction of
code and an increase in code accuracy.
. Wrote install scripts using InstallShield, which allowed applications
to be easily placed on user desktops.
. Worked directly with clients ranging from customer service to senior
executives. Tasks included obtaining requirements, designing,
developing, deploying and supporting products.
LOCKHEED MARTIN FAIRCHILD SYSTEMS Yonkers, NY
Analyst (1996 - 1999)
. Dealt with various activities necessary to the maintenance and
enhancement of EXED (Expert Editor), a Lockheed proprietary product
used by the USAF.
. Responsible for the conversion of EXED from Solaris 1 to Solaris 2,
changed the compiler used.
. Designed, wrote and edited test procedures to be used after code
changes.
. Supported clients and resolved critical issues/problems in a timely
fashion.
. Prepared and updated technical manuals for clients/end users.
. Generated the tapes to be delivered to clients taking into account the
security issues involved with the handling of secret information.
EDUCATION
BACHELORS OF SCIENCE Brooklyn College, New
York
Major: Computer and Information Science
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