Customer Service Data Entry
Resume:
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Greta "Gigi" Gilbert
Bloomington, Mn,55420
**************@*******.***
Skills Summary
Conscientious and responsible customer service professional with an outstanding employment history.
Enjoys working within fast paced work environments. Customer focused. Areas of strength include:
Customer Service: Order/service processing, billing resolution, conference calls, call
center.
Clerical: Data entry, type, file, create spreadsheets, basic accounting.
Technical: Microsoft word, Microsoft Excel, Internet, Email.
Personal Attributes: Organized, punctual, dependable, creative, hard working, good listener
Employment History
AT&T Minneapolis, Mn 1995-2010
Customer Service and Sales Specialist, 1996 -2010
Answered customer calls in a call center environment
Issued changes or improved customer calling plans and adding additional lines
Issued calling cards, rerouted 800 numbers, and added account codes
Installed, activated and maintained customer Toll -Free accounts with data base
Reviewed customer accounts, corrected errors and made changes as needed
Conducted inventory of accounts.
Provided billing dispute resolution by examine, identifying and validating acct info
Create financial MS Excel spreadsheets and documents to complete credit adjustments
Conference Operator 1993-1996
Organized and facilitated internal/external conference calls to address billing, escalations, and account
receivable resolutions.
Facilitated business and investor relations conference calls in a call center environment.
Perform data entry for client participation lists within account database.
Additional Employment:
Seasonal Driver Bachman's, Minneapolis, Mn., 2000-Present
Delivered flowers to local and business customers thru Minneapolis
Received, reviewed, input and updated customer contact information
Addressed customers escalations
Education and Specialized Training:
World Class Training Program, Time Mgmt, Customer Service, Microsoft Excel, Microsoft Word.
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