Customer Service Manager

Loree(Laurie) S. Larsen

**** ***. ** *****, #*** SURFSIDE BEACH, SOUTH CAROLINA 29575

*****.******@*****.*** * 678-***-****

OBJECTIVE

Seeking a position with a progressive organization, which will fully utilize my professional experience, and will allow for

growth and development, based on my job performance. Open to cross training and exposure to new opportunities based

upon my employer’s needs to become more of an asset.

QUALIFICATIONS

-TRANSPORTATION – Have worked in all aspects of the transportation industry from Office Management, Accounting,

Customer Service and most recently, Safety Manager. Have been trained in all aspects of CSA and DOT requirements

and regulations. Driver File and Equipment Management have been reviewed and rated at an extremely high level.

Detail Oriented. Driver Orientation and Training experienced.

-OFFICE ADMINISTRATION- Proven expertise in all phases of office administration and management. Strong

organizational skills. Self motivated with the ability to work in a timely manner without supervision. Experienced in MS

Office, Internet, QuickBooks, Peachtree Accounting, Bullet Freight and Roadrunner Web. Extensive background in all

phases of A/P and A/R. Some billing experience in Strategy Systems. Especially talented in Event Coordination and Travel

Planning.

-TRAINING/ACADEMIC- Managed and maintained a seven classroom corporate training center from start-up, with

enrollments of 600+ students per fiscal year. Worked with a team of diversified people to develop an excellent program,

utilizing each person’s strong points. Highly organized, with strong time management skills. Trained in ONTrack Software,

but limited hands on use.

-MANAGEMENT- Proficient at running an operation including cost effectiveness, budgetary constraints, record keeping

and statistics, staffing, inventory, ordering and maintenance. Powerful communication skills, including the ability to be an

excellent liaison between associates and upper management.

-CUSTOMER SERVICE- Expertise at meeting individual client needs and concurrently providing prompt and competent

service. Well versed in resolving client discrepancies using company specifications and common sense.

EXPERIENCE (1996-PRESENT**)

12.2012 - 12.2007 ILG, INC./INTERLINE LOGISTICS GROUP-MARIETTA, KENNESAW & BUFORD, GA

TRANSPORTATION SAFETY MANAGER-OFFICE MANAGER, AP, AR &BILLING, CUSTOMER SERVICE

12.2007- 3.2007 AFTER HOURS FORMAL WEAR - NORCROSS, GA

CALL CENTER CUSTOMER SERVICE ASSOCIATE

9.2007- 8.2002 F.T. LOGISTICS (MITSUI-SOKO-USA.COM) – DULUTH/LAWRENCEVILLE, GA

OFFICEMANAGER/ AP, AR & BILLING/ LCL IMPORTS/ LCL DISPATCH/ CUSTOMER SERVICE/ WAREHOUSE

ADMINISTRATOR

5.2002- 8.2000 DUKE REALTY CO. - DULUTH, GA

EXECUTIVE ASSISTANT, TI CONSTRUCTION

5.2000 - 12.1997 DELOITTE AND TOUCHE - ATLANTA, GA

TRAINING COORDINATOR/ FACILITY MANAGER

12.1997- 5.1996 LIBRA INTL. TRADING CO. - FT. LAUDERDALE, FL

EXECUTIVE ASST. / OFFICE MANAGER / WAREHOUSE ADMINISTRATION

**Further experience available upon request. ** References provided upon request.

EDUCATION - S.U.C. at Brockport, Brockport, NY Major in Liberal Arts

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