Customer Service Sales
Resume:
Darrell L. Martin
**** ************ ****** **. *** 103
Shaker Heights, OH 44122
*******.******@***.***
KEY COMPETENCIES
Strong Analytical Skills Leadership/Management
Precise Attention to Detail Tact / Social Sensitivity
Reliable / Organized Investigative savvy
Sales/Marketing High Volume / High Quality
Customer Service Good Judgment
Auditing Problem Solving
PROFESSIONAL EXPERIENCE
Lincoln College of Technology, Cleveland, OH
5/28/2012-Present
Associate Director of Admissions
Provided support and expertise in the following Continued Education
Experience: Educational Sales, Customer Service, Training, and Leadership.
Motivated, engaged and assisted in problem solving efforts for staff
members and current students. Maintained organization of database while
implementing Corporate requirements for Admission Representatives.
. DEVELOPED A COHESIVE RELATIONSHIP BETWEEN STUDENT AND FACULTY
AND STAFF TO ENCOURAGE ACTIVE EDUCATION ON STATE AND NATIONAL
REQUIREMENTS.
. Experienced in cold calling and utilizing strategic methods in
reaching Admissions and Start Goals
. Maintained on-going reports in accordance with Enrollment
Guidelines and when necessary help co-workers identify and
assist their students through the process.
University of Phoenix, Independence, OH
1/2007-11/2011
Senior Enrollment Counselor Team Lead
Recruitment of prospective students into the University of Phoenix.
Responsible for facilitating new student orientations to increase retention
and success rates. Aid students through admissions process.
. Achieved 65 new enrollments on a goal of 30
. New Student Orientation Leader for the Cleveland Campus which
increased retention by 25%
. Top Enrollment Counselor for the Midwest Region for FY09
. Generated 111 referrals on a goal of 48 was ranked 2nd in the Midwest
region for referral conversion.
. Promoted to Team Lead
Amtrust Bank, Cleveland, OH 12/2005 - 12/2006
Full service bank offering financial services including retail banking,
wholesale mortgages and construction lending.
Commercial Construction Servicing Manager
Responsible for reviewing loan file documents to identify loan structure,
characteristics and limitations that may impact loan payoff transactions.
. Reviewed payoff request documentation to assure correct payoff amounts
were quoted.
. Maintained, audited and monitored a portfolio of loans to assure cash
flow projections were not compromised and conformed to projections.
. Advised Management on modifications to the collateral release process
which saved the company $20.00 - $100.00 per release.
. Predicted future loan default probability and secured financial
modifications to the loan agreements in order to indemnify the bank in
the event of borrower default.
. Managed and trained a team of 5 employees
EDUCATION
Master of Business Administration, University of Phoenix, Cleveland, OH
October 2009
Bachelor of Science, Finance, Alabama State University, Montgomery, AL
May 2004
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