Customer Service Manager

K ERR I SCHOEN H E RR

** ***** ***. ***. ** New Rochelle, NY 10801

Home Phone: 914-***-**** Cell Phone: 914-***-****

***********@*****.***

Objective: To obtain a challenging position which offers room for growth in an individual and team oriented environment

that will allow me to demonstrate my organizational, financial, and leadership skills

Work Experience:

Sound Shore Medical Center, New Rochelle, NY 2012-Present

Executive Secretary for Sr. VP, Operations

Communication manager for Administration, where duties include but are not limited to scheduling

appointments, handling correspondence, heavy filing and phones

Responsible for handling all day to day operations and managing any crises that occur

Responsible for editing and publishing administration policy and procedure manual

Create spreadsheet for weekly cash meeting and prioritize payments

Craft EOC (Environmental of Care) Rounds Reports and publish weekly

Schedule, attend, and record monthly minutes for Management Council meetings and report to

Management Council

Draft, execute, and amend as needed all doctor and property leases for Sound Shore

Draft, execute and amend all non-physician contracts

Craft and organize ambulatory care volumes monthly report

Schedule and implement Administrator-on call schedule

Responsible for HIPAA log, including daily updates of misuse of medical records, health records,

healthy insurance files, and billing information

Set up Agenda’s for several different meetings

Collaborate with all executive secretary’s on organizing projects

Coordinate travel arrangements when needed

General Administrative support as needed for President and General Counsel

Coordinate agendas, minutes and correspondences for Hospital Quality Improvement Committee

and the Quality Care Group for the Sr. VP, Quality Risk Management

Sound Shore Medical Center, New Rochelle, NY 2010-2012

Executive Secretary for Senior Vice President of Clinical Systems Development

Communication manager for Administration, where duties include but are not limited to scheduling

appointments, handling correspondence, heavy filing and phones

Coordinator for Independent Physician Association (IPA) Project

Coordinator for Medical Home Project, which works in contracting medical homes to become

affiliated with hospital

Draft, execute and amend all physician contracts

Prepare and process time cards

Responsible for ordering all department supplies

Draft and publish Tumor Board memos for cancer committee

Sound Shore Medical Center, New Rochelle NY 2008-2010

Program Assistant, Nursing Office

Managed all SSMC staffing schedules for inpatient units

Prepared and maintained daily schedules for nursing staff

Responsible for all coverage and discrepancies for staff

Coordinated agency billing process to recruit staff and process all billing

Crafted and maintained several financial spreadsheets for nursing

Sound Shore Medical Center, New Rochelle NY 2005-2008

Accounts Payable Coordinator, Financial Office

Responsible for management of financial operations

Processed all invoices and purchase orders for hospital

Prepared, processed, and printed all vendor checks

Setup and scheduled payment schedules with vendors

Ran Accounts Payable reports

Created cash disbursement list on daily basis

Avon, Rye, NY 2000-2005

Accountant

Reported directly to Director of Finance, maintaining his calendar to schedule meetings and business

trips

Responsible for all invoices, preparing and printing checks, bank reconciliations, and foreign wire

transfers

Responsible for drafting and executing all vendor contracts

Provided excellent customer service as company representative to deal with all vendor issues

Computer Skills: Word, Excel and Powerpoint

Education

Iona College, Continuing to pursue my bachelors in Business Administration.

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