Customer Service Maintenance

Stephen Hopf

****-*** ********** ******, *******, ON, M4X 1W5

647-***-**** ***********@*******.***

Cleaner

KEY STRENGTHS

More than 5 years of building maintenance experience

Strong knowledge of cleaning chemicals, how they are used, and the safety procedures for

handling these products

Extensive background in building operations, including

Problem solver who always tries to find the optimal solution for any issue

Lifelong learner who adapts quickly and exceeds expectations

Work well in a team environment as well as independently; friendly, hardworking and loyal

EMPLOYMENT SUMMARY

Custodian 2012 -

present

Willing Plus (Employment Agency), Toronto, ON

Swept and washed floors, stripped and waxed floors

Dusted furniture, vacuumed and shampooed carpets, and washed rags and mops

Operated cleaning equipment including buffers and polishers

Emptied garbage and recycling containers; sanitized washrooms and other hard surfaces

Washed windows, walls and doors; maintained adequate cleaning supplies and inventory

Performed minor plumbing, electrical and other maintenance tasks as needed

Completed room set-ups and take downs, and performed other tasks as requested

Custodian 2011 -

2 012

First Unitarian Congregation of Toronto, Toronto, ON

Swept and washed floors, stripped and waxed floors

Dusted furniture, vacuumed and shampooed carpets, and washed rags and mops

Operated cleaning equipment including buffers and polishers

Emptied garbage and recycling containers; sanitized washrooms and other hard surfaces

Washed windows, walls and doors; maintained adequate cleaning supplies and inventory

Interacted with outside vendors regarding snow removal

Performed minor plumbing, electrical and other maintenance tasks as needed

Completed room set-ups and take downs, and performed other tasks as requested

Custodian 2007 –

2 011

North York Seniors Centre, Toronto, ON

Swept and washed floors, stripped and waxed floors

Dusted furniture, vacuumed and shampooed carpets, and washed rags and mops

Operated cleaning equipment including buffers and polishers

Emptied garbage and recycling containers

Sanitized washrooms and other hard surfaces; washed windows, walls and doors

Performed minor maintenance to the centre such as electrical, plumbing, plastering, and

painting

Liaised with other departments in the organization

Maintained adequate inventory of cleaning and kitchen supplies; kept MSDS binder up to

date

Informed Director about work load and any problems or issues

Worked to find better pricing for products used in the centre

Supervised 2-10 volunteers, checking in with them to see if they had any questions or

concerns; showed them what needed to be done

Interacted with clients and members of the centre, answering any questions they may have

regarding maintenance, shovelling and salting walkways and ramps

Stephen Hopf

647-***-****

Custodian 2003 -

2 007

Weston Property Management, Toronto, ON

Performed repairs and maintenance for suite turnovers, compactor rooms, hallways and

stairwells, garage, laundry and mechanical rooms

Duties included removal of garbage, minor electrical and plumbing repairs, and replacement

of light fixtures

Ensured all mechanical areas were operational, including garage doors/ramps

Completed preventative maintenance of all mechanical systems

On call for 5 buildings in the city of Toronto, live out position

Custodian 2002 -

2 003

Film Studios, Toronto, ON

Swept and washed floors, stripped and waxed floors

Dusted furniture, vacuumed and shampooed carpets, and washed rags and mops

Operated cleaning equipment including buffers and polishers

Emptied garbage and recycling containers; sanitized washrooms and other hard surfaces

Washed windows, walls and doors; maintained adequate cleaning supplies and inventory

Interacted with outside vendors, and managed snow removal

Assistant Manager 2000 -

2 002

The Red Spot Bar & Lounge, Toronto, ON

Oversaw staff of 10, duties were performed correctly and in a timely manner

Assisted with management of daily bar operations: purchasing liquor, beer and food products

for a small kitchen

Assisted customers, and handled customer complaints politely and efficiently

Performed general maintenance of the bar

Responsible for the cash balance, deposit and till

Administrative Assistant 1999 -

2 000

Cadillac Fairview, Toronto ON

Showed the property to potential tenant

Performed as customer services representative, answering customer questions on the phone

Prepared documents for new and existing tenant rentals

EDUCATION

Grade 12 Diploma 1998

Oasis Alternative School, Toronto, ON

OTHER CERTIFICATIONS

Current First Aid & CPR Certification, Targeted AED Site Responder, WHMIS

Certificate, Customer Service Training Certificate.

Contact this candidate