Customer Service Manager
Resume:
Ana Gracia Cabansag
Toronto, ON M4P 2G8
ab9pde@r.postjobfree.com
Summary
A quick learning, detail oriented team player with a proven 10+ year
record of success in office administration, training and management gained
in progressive positions within customer service oriented companies
Work Experience & Skills
Zylog - Shoppers Drug Mart Central Office (Nov
2011 to Present)
Customer Service Administration
. Respond to customer inquiries and feedback regarding products
and services offered by Shoppers Drug Mart
. Collaborate with upper management to provide timely resolution
to complaints, escalations,
. Represent Shoppers Drug Mart and completed duties in impeccable
and results oriented manner at all times
Total Credit Recovery - PC Financial
(June 2010 to Nov 2011)
Collector Agent & CSR
. Respond to customer inquiries and educate customers regarding
products and services offered by PC Financial, financial
options
. Helped increase market share and establish overall customer
satisfaction by providing
outstanding level of service and demonstrated empathy
. Collaborate with upper management to provide timely resolution to
complaints
escalations
. Calculated employee bonuses and commissions
. Follow-up on all payments scheduled and updated clients with the
status of accounts
accordingly
. Represent PC Financial and completed duties in impeccable and
results oriented
manner at all times
Collect Corp - TD Canada Trust & Rogers Wireless
(Jan 2010 to June 2010)
Collector Agent & CSR
. Respond to customer inquiries and educate customers regarding
financial options,
products and services offered by TD Canada Trust and Rogers
Wireless.
. Updated clients with the status of the account
. Represent TD Canada Trust and Rogers Wireless and completed duties
in impeccable
and results oriented manner at all times
P.1 of 2 . A.Cabansag
Super Knitting Inc.
(Aug 2006 to Jan 2010) CSR & Inside Sales
. Co-ordinate with daily shipping and receiving inventory
. Informed and educated clients of new materials and suggested
alternative
materials that can be used for projects
. Organized meeting and employee functions in addition to planning
and booking clients
for appointments for special requests
. Reconciled A/P and A/R
Sleep Management Clinic
(Mar 2004 to Aug 2006)
Administration Manager & CPAP instructor
. Reconciled all A/P and A/R and managed Payroll Accounts
. Fitted and taught new clients for CPAP Machines
. Booked and scheduled follow-ups for both new and old patients as
well as appointments for out of the office nurses CPAP Machines
. Billed OHIP for CPAP applications as well as insurance for CPAP
claims
. Ordered supplies different suppliers
. Follow-up on all referrals from all different sleep clinics
Gemma Communication (Nov
2003 to Mar 2004)
Customer Service Representative
. Handled inbound and outbound calls
. Updated clients with the status of accounts and available
upgrades/ new programs
McDonalds (Corp. & Franchise)
(1993 to Aug 2004)
1st Assistant Manager
. Quick accession to Assistant Manager position within few months of
tenure
. In-charge of hiring and training new employees and promoted
managers.
. Scheduled appropriate staffing for shifts
. Maintained proper stock inventory at all time
. Enforced high quality service and maintaining safety procedures
. Balanced daily cash flow
. Handled customer complaints and inquiries as required
Education & Certificates
Dawson College Montr al, QC 1st Yr Business
Management
cole Secondaire Lavoie, QC High
School Graduate
WSIB
Hobbies & Interests
. Volunteer Work for Filipino Community for young adults
. Yonge and Eglinton Community center - Recreation Center
volunteer work
. Volleyball Leagues & Soft Ball Leagues
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