Customer Service Human Resources

Diana Belote Murrells Inlet, SC. **********@*****.*** Cell 410-***-****

Administrative Assistant/Recruiter

Result Driven and highly accomplished Customer Service professional with extensive experience in Recruiting,

Performance Management and Account Payable and Receivables.

Employment History

Mastercorp Inc. 2013

3505 North Main St. Crossville, Tennessee 38555

Housekeeping Service Company. Recruiting/Staffing Coordinator - Engaged in the business of recruiting and

on-boarding qualified candidates to fill the positions of housekeepers, grounds maintenance person,

housekeeping supervisors/inspectors, laundry managers and all related cleaning efforts for five high regarded

resorts in the north Myrtle Beach area. I maintained accurate and up to date recruitment and candidate selection

documentation to meet EEOC compliance.

Acer Exhibits & Events, LLC 2011 - 2012

4610 Mercedes Dr. Belcamp, MD 21017

Custom Trade Show Exhibit Design Company, specializing in the design and fabrication of trade show exhibits and

events.

Human Resources/Safety Manager – Responsible for all personnel functions including recruitment, advertisement,

benefits administration, payroll, leave records, unemployment, workers compensation and performance management.

2000 - 2011

Rite Aid Corporation

601 Chelsea Rd. Aberdeen, MD 21001

Mid Atlantic Customer Support Center – Pharmaceutical distribution center.

Human Resources & Payroll Administrator – Plan and administer policies relating to all phases of human resources for a

1,000,000 square foot distribution center employing 1,500 employees.

Accomplishments

Confidential recordkeeping, to include employee and client files.

Great customer service, processing of accounts receivable/payables and billing.

Implemented a new billing structure and a daily posting of cash process to ensure proper gross profit level.

Determined customer’s credit line and credit extensions. Enforced collections policies and procedures.

Interact with management and supervisors to identify and resolve employees and clients’ concerns and questions.

Participated and represented the company in various conferences to promote the company and its benefits.

Design and train employee relations programs, including the utilization of team building, dispute resolution, and

employee participation.

Administered payroll and health care benefits for a crew of 1,500 employees.

Ability of working independently as well as in a team and making positive changes and learning new systems.

Exceptional Organization & Communication skills

Customer Service, Hippa laws,

Microsoft, Word, Excel, Power Point, Outlook

Kronos, ADP, Custom Payroll System

Education and Professional Development

Immigration Compliance Update Seminar

Notary Public – Commissioned in Harford County, MD

Harford Leadership Academy – Alumni Member

Union Awareness Training / CPR Certified

Professional Human Resources (Society for Human Resources Management) - Certificate

Harford Community College - Business management/Office procedures - Certificate

University of PR, Ponce Campus - 27 credits, General Studies

Catholic University - 32 credits towards LPN

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