Customer Service Assistant

Dear Sir/Madam:

Please accept my resume for your review and consideration,

I am a graduate of triOS College of the Medical Office Administrator

Diploma Program. I am employed as an Assistant Administrator for Sotheby's

International Realty Canada, and has been for approximately one year. I am

responsible for preparing purchased deals on selected units, in which our

goal is to ensure that all clients receive the proper agreements and is

satisfied with what they have purchased within our company. As an employee

working within the real estate company, I must be aware and abide by the

policies and procedures such as confidentiality and personal information

given upon purchasing a unit, as well as polices surrounding the protection

and quality of service towards clients. I am actively involved in staff

meetings, in which I directly work and communicate with the developers,

sales associates, and staff employees in discussing alternatives of

improving our services and enhancing our ability to increase our sales. I

have obtained the skills needed to work in fast-paced and high intensity

environment.

Through my diverse experiences and exposure within hostile services, I have

been able to develop and acquire excellent communication, administration

and problem solving skills needed to excel within this position. I look

forward to meeting with you at a time of your convenience to further

discuss my qualifications.

Thank you,

KAMIA STUBBS

Kamia Stubbs

64 Wilkie Lane Ajax, Ontario L1S 7S5

416-***-****

*****.******@*******.***

Customer Service Excellence, Excellent written and verbal communication

skills. Dedicate

to professionalism, patient, and reliable.

EMPLOYMENT HISTORY

Reception/Assistant Administrator 2011-2012 (December)

Sotheby's International Realty- Toronto, ON

.Assist with filing and organizing files

.Prepare agreements and amendments for purchasers

.Make phone calls to purchasers regarding information about the condo

project

.Fax and scan information to agents and or purchasers

.Prepare mail and other documents to be sent out to agents or

purchasers

.Input purchasers information into the computer when preparing a deal

.Prepare firm deals to be sent off to various locations

.Photocopy documents and other files to be put into files

.Manage all outgoing and incoming cheques when receive from

purchasers or agents

.Prepare daily report for the end of the day to be emailed

Customer Service Representative 2010-

2011

Elmwood Spa -Toronto, ON

.Greet customers and directed them to where their services are being

held

.Answer calls and book appointments

.Check in customer for their appointments

.Assist customer with updating their health information

.Receive payments for services and sell merchandise

.Clean and organizes the shelves and front desk

.Prepare gift bags for customers

Children's program Assistant Supervisor

2005-2009

City of Toronto Parks, Forestry and Recreation - Toronto, ON

.Actively supervised participants and ensured safe environment

.Assisted customers with inquires or complaints

.Assisted participants with minor injuries

.Interacted with participants that have special needs

.Review and file incident reports from staff

.Call parents and informed them of upcoming programs and events

Professional Development

Standard First Aid and CPR Level "C" training

First Alert and WHMIS training

Knowledge of Microsoft Office software including Word, Excel, PowerPoint,

and Outlook as well as Business Communication

VOLUNTEER EXPERIENCE

Cassandra Clinic

Toronto, Ontario

CBI physiotherapy clinic

2010 -(end date April)

Toronto, Ontario

EDUCATION

Senator O'Connor Catholic High School (Graduated 2007)

Medical Office Administration Diploma 2008- (Graduated

August 2010)

Trios College, Toronto, Ontario

REFERENCES

Available upon request

Contact this candidate