Insurance Customer Service

HAYK MINASYAN

Glendale, CA *****

Cell. 818-***-****

E-mail: ******.******@*****.***

PROFESSIONAL SUMMARY

Licensed Claims Adjuster experienced in reviewing damage appraisals, determining coverage

and following with insurance company’s for paying claims. Successful at collecting and

compiling information in line with the rules of evidence. Scrupulously fair and honest.

SKILLS

.CA Public Insurance Adjuster .Automobile claims specialist

.Insurance policy coverage knowledge .Organized

.Personal, casualty and property loss .Customer service-

oriented .Accident scene investigations .Excellent

attention to detail

WORK HISTORY

. Insurance Public Adjuster 01.2013

From To Present

.Evaluated insurance policies and analyzed

damages to determine coverage. .Reviewed and analyzed suspicious and potentially

fraudulent insurance claims. .Evaluated all evidence with the ultimate goal of

creating positive outcomes for client’s claims. .Reviewed field inspections and coordinated all

insurance claim audits. .Reviewed new files to determine current

status of injury claim and to develop a plan of action .Collected premiums on all direct

collection files. .Answered questions posed by insured

and insurance company’s .Answered customer questions regarding

deductibles. .Maintained suspicious claims database and prepared

.Owner

reports.

Collision One From 06.2011 01.2013

To

.Auto Appraising

.Follow up with repairs

.Estimates for repairs

.Diminished value

. .Pre purchase

.Inspections

.Total loss settlements/Insurance dispute

.Manager

.Auto World Group Inc. From 03.2009 To 05.2011

-Oversaw daily office operations for staff of 14 employees

-Prepared and distributed payroll for staff of 14 direct reports

-Composed and drafted all outgoing correspondence and reports for managers

-Oversaw inventory and office supply purchases.

-Negotiated pricing with vendors regarding wholesale billing and procedures.

-Verified and created claim numbers by communicating with various insurance companies.

-Processed accounts receivable and accounts payable.

-Audited new customer files to verify coverage and satisfaction of coverage criteria.

-Verified appraised estimates from insurance company’s and finalized claims.

ed and

appraised damages.

.President

.Elite Custom Auto Inc.

.Elite Towing services Inc. 02.2007 03.2009

From To

.Supervised 16 of employees in the repair shop.

.Managed the front counter, including answering the phone and

opening and closing the shop. .Trained and assisted staff in analyzing with all repairs.

.Maintained vehicle records by recording and filling all services and

repairs. .Verified vehicle serviceability by conducting test drives and adjusting

controls and systems. .Upheld top- quality workmanship and excellent customer services.

.Reviewed work orders and discussed them with clients.

.Communicated effectively with customers on future problems and repairs that might need to be

addressed.

.Completed and mailed bills, contracts, policies, invoices and checks. .Review

.CERTIFICATIONS

.Auto Repairs Technician

.Auto Appraiser

.Public Insurance Adjuster.

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