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Customer Service Administrative Assistant

Location:
Mastic, NY
Posted:
August 21, 2013

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Resume:

PAMELA JOHNSON

** ********* ****

Fairfield, CT *6825

203-***-****

ab9pb9@r.postjobfree.com

PROFESSIONAL SUMMARY

Contract Admin and an Accounts Receivable/Accounts Payable Professional who offers 10+ years of

experience in various industries. Recently worked for Olympus Americas preparing, executing and

managing contracts, validating and qualifying contract requests, reviewing contract proposals, preparing

contracts for customer presentation, et al. In addition, performed cross checks and audits of all executed

leveraged contracts as well as managed and prepared contract assessments as they relate to contract

terminations and amendments. Detail oriented and possesses excellent follow up skills, displays a sense

of urgency at all times and is able to work and flourish in a fast paced multi-tasked environment, work

independently or as part of a team. Great interpersonal skills paired with strong oral and written

communication skills.

TECHNICAL SKILLS

Microsoft Word, Access, PowerPoint, Excel, Outlook, Oracle-ESPEC, JD Edwards, Navision Financials,

Solomon, SAP 3.1, QuickBooks, MAS500, SUN, Great Plains 7.5, Crystal, Lease Plus, AS400, etc.

PROFESSIONAL EXPERIENCE

Olympus Americas, Stamford, CT 9/09 – 10/12

Admin and QA

Acted as key contact for the preparation, execution, and management of Leveraged Contracts.

Contract strategy discussions ensuring the best viable solution for the customer and Olympus.

Validated and qualified all contract requests performing 360 view of customer and taking into

consideration existing contract portfolio.

Reviewed all contract proposals submitted enforcing business policies on discounting, pricing,

promotions, and all related policy. Maintained and updated contract templates, forms, and other

related tracking sheets used to support the execution of leveraged contracts.

Managed and prepared contract assessments as they relate to contract terminations and

amendments ensuring all policies and appropriate guidelines apply.

Familiar with 21 CFR Part 820 and ISO 1345.

Inspected damaged medical devices or instruments, prepared shipment to GYRUS ACMI parent

company, researched complaints and inputting medical data entry into the ORACLE system,

scanning sensitive documents and training articles into employee files, creating and maintaining a

file system.

State of CT 3/09 – 8/09

Looking for better career opportunities; claiming unemployment benefit.

The Mcintyre Group – Clayton Services, Shelton, CT 12/08 – 2/09

Billing Assistant

Printed morning reports, lockbox cash applications, created and generated invoices, performed

Excel spreadsheet update, project Accounting all done in MAS500.

Other responsibilities also included maintaining a file system, copying, scanning, and performing

other office duties as required.

Independent Consultant for Various Temporary Agencies 04/08 – 11/08

(Details to be provided upon request.)

Rosco Laboratories, Stamford, CT 03/07 – 03/08

Accounts Receivable / Billing Assistant

Performed Accounts Reconciliations, General Ledgers in Navision Financials, created and

updated Excel spreadsheets, Lock Box, credit cards, UPS, & wire cash applications.

Prepared bank deposits daily, as well as customer service calls and collections

Consultant for Accountants Inc. - Somerset Capital Group, LTD. 12/06 – 03/07

Accounts Receivable / Billing Assistant

Routine duties included Lock Box, credit cards & wire cash applications in SAP, Great Plains &

Excel spreadsheet.

Application of sales payment on ASAP Lease System, AS400 System.

Generated and rebilled property taxes

Consultant for Accountemps - Fact Set Research Systems 04/06 - 10/06

Accounts Receivables / Administrative Support

Daily entry of subscription orders into Solomon System, Great Plains & Excel spreadsheet

update.

Maintenance of billing systems; proper entry of price adjustment orders, AS400 system.

Communicated with Sales to reconcile daily orders and assisted with month end.

General office duties such as copying, filings, faxing, invoice mailings for monthly statements.

Consultant for Monroe Staffing Services – Various Temporary Assignments 09/03 -

12/05

Save the Children - Administrative Assistant

Dealt with American Express daily in order to make travel arrangements for President of

Company, CEO’s and Executives.

Reviewed itineraries, scheduled flights through emails, incoming faxes & copy documents

Save the Children - Donations Assistant: Received donors from schools, organizations, and

individuals during the Katrina Crisis.

Processed checks in the AS400 System.

Created through PowerPoint, Certificates and Acknowledgements for donors.

Oxford Health Plans - Administrative Assistant

Coordinated meetings, events and special projects as assigned.

Daily management of emails, incoming faxes and copy documents.

Updated Excel spreadsheet daily.

Pitney Bowes Incorporation, Shelton, CT 3/02 - 8/03

Inbound Sales: Call center environment, Cross sold various products such as stationary, toners,

and ink Cartridges, Order entry of supplies for postage meters, fax machines and copiers in the

AS400 System

Consultant for Express Personnel Services – Various Temporary Assignments 3/99 - 1/02

PaineWebber - Accounts Payable / Administrative Support

Expense reports and vendor payments, running checks daily,

Preparation with month end processes to meet deadlines using SAP, Great Plains, Oracle, AS400

and Excel update. Switchboard relief and general office duties.

Greenwood Publishing - Accounting

Bank Reconciliations, Accounts Receivable, Accounts Payable using SAP, Great Plains and

Oracle

Generated and billed invoices printed and matched purchase orders to invoices

CT Distributors

Accounting / Administrative Support

Cash applications, month end journals, billing invoices, purchase orders on SAP.

Performed switchboard relief, clerical duties, and liquor order sales.

Tauck Tours - Customer Service / Administrative Support

Call center environment, booked tours, flights, and cruises also assisted with general office duties

such as copying, filings, typing, faxing, minimal phones



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