Customer Service Administrative Assistant
Resume:
PAMELA JOHNSON
Fairfield, CT *6825
***************@*****.***
PROFESSIONAL SUMMARY
Contract Admin and an Accounts Receivable/Accounts Payable Professional who offers 10+ years of
experience in various industries. Recently worked for Olympus Americas preparing, executing and
managing contracts, validating and qualifying contract requests, reviewing contract proposals, preparing
contracts for customer presentation, et al. In addition, performed cross checks and audits of all executed
leveraged contracts as well as managed and prepared contract assessments as they relate to contract
terminations and amendments. Detail oriented and possesses excellent follow up skills, displays a sense
of urgency at all times and is able to work and flourish in a fast paced multi-tasked environment, work
independently or as part of a team. Great interpersonal skills paired with strong oral and written
communication skills.
TECHNICAL SKILLS
Microsoft Word, Access, PowerPoint, Excel, Outlook, Oracle-ESPEC, JD Edwards, Navision Financials,
Solomon, SAP 3.1, QuickBooks, MAS500, SUN, Great Plains 7.5, Crystal, Lease Plus, AS400, etc.
PROFESSIONAL EXPERIENCE
Olympus Americas, Stamford, CT 9/09 – 10/12
Admin and QA
Acted as key contact for the preparation, execution, and management of Leveraged Contracts.
Contract strategy discussions ensuring the best viable solution for the customer and Olympus.
Validated and qualified all contract requests performing 360 view of customer and taking into
consideration existing contract portfolio.
Reviewed all contract proposals submitted enforcing business policies on discounting, pricing,
promotions, and all related policy. Maintained and updated contract templates, forms, and other
related tracking sheets used to support the execution of leveraged contracts.
Managed and prepared contract assessments as they relate to contract terminations and
amendments ensuring all policies and appropriate guidelines apply.
Familiar with 21 CFR Part 820 and ISO 1345.
Inspected damaged medical devices or instruments, prepared shipment to GYRUS ACMI parent
company, researched complaints and inputting medical data entry into the ORACLE system,
scanning sensitive documents and training articles into employee files, creating and maintaining a
file system.
State of CT 3/09 – 8/09
Looking for better career opportunities; claiming unemployment benefit.
The Mcintyre Group – Clayton Services, Shelton, CT 12/08 – 2/09
Billing Assistant
Printed morning reports, lockbox cash applications, created and generated invoices, performed
Excel spreadsheet update, project Accounting all done in MAS500.
Other responsibilities also included maintaining a file system, copying, scanning, and performing
other office duties as required.
Independent Consultant for Various Temporary Agencies 04/08 – 11/08
(Details to be provided upon request.)
Rosco Laboratories, Stamford, CT 03/07 – 03/08
Accounts Receivable / Billing Assistant
Performed Accounts Reconciliations, General Ledgers in Navision Financials, created and
updated Excel spreadsheets, Lock Box, credit cards, UPS, & wire cash applications.
Prepared bank deposits daily, as well as customer service calls and collections
Consultant for Accountants Inc. - Somerset Capital Group, LTD. 12/06 – 03/07
Accounts Receivable / Billing Assistant
Routine duties included Lock Box, credit cards & wire cash applications in SAP, Great Plains &
Excel spreadsheet.
Application of sales payment on ASAP Lease System, AS400 System.
Generated and rebilled property taxes
Consultant for Accountemps - Fact Set Research Systems 04/06 - 10/06
Accounts Receivables / Administrative Support
Daily entry of subscription orders into Solomon System, Great Plains & Excel spreadsheet
update.
Maintenance of billing systems; proper entry of price adjustment orders, AS400 system.
Communicated with Sales to reconcile daily orders and assisted with month end.
General office duties such as copying, filings, faxing, invoice mailings for monthly statements.
Consultant for Monroe Staffing Services – Various Temporary Assignments 09/03 -
12/05
Save the Children - Administrative Assistant
Dealt with American Express daily in order to make travel arrangements for President of
Company, CEO’s and Executives.
Reviewed itineraries, scheduled flights through emails, incoming faxes & copy documents
Save the Children - Donations Assistant: Received donors from schools, organizations, and
individuals during the Katrina Crisis.
Processed checks in the AS400 System.
Created through PowerPoint, Certificates and Acknowledgements for donors.
Oxford Health Plans - Administrative Assistant
Coordinated meetings, events and special projects as assigned.
Daily management of emails, incoming faxes and copy documents.
Updated Excel spreadsheet daily.
Pitney Bowes Incorporation, Shelton, CT 3/02 - 8/03
Inbound Sales: Call center environment, Cross sold various products such as stationary, toners,
and ink Cartridges, Order entry of supplies for postage meters, fax machines and copiers in the
AS400 System
Consultant for Express Personnel Services – Various Temporary Assignments 3/99 - 1/02
PaineWebber - Accounts Payable / Administrative Support
Expense reports and vendor payments, running checks daily,
Preparation with month end processes to meet deadlines using SAP, Great Plains, Oracle, AS400
and Excel update. Switchboard relief and general office duties.
Greenwood Publishing - Accounting
Bank Reconciliations, Accounts Receivable, Accounts Payable using SAP, Great Plains and
Oracle
Generated and billed invoices printed and matched purchase orders to invoices
CT Distributors
Accounting / Administrative Support
Cash applications, month end journals, billing invoices, purchase orders on SAP.
Performed switchboard relief, clerical duties, and liquor order sales.
Tauck Tours - Customer Service / Administrative Support
Call center environment, booked tours, flights, and cruises also assisted with general office duties
such as copying, filings, typing, faxing, minimal phones
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