Customer Service Administrative Assistant
Resume:
Carisa A. Squires
****A Cypress Drive
Little River, SC 29566
*********@*****.***
Profile:
Administrative support professional offering versatile office management skills and proficiency in Microsoft
Office programs. I am a strong planner and problem solver who adapts’ readily to change, works independently
and exceeds expectations. Quite able to juggle multiple priorities and meet tight deadlines without compromising
quality.
Office Skills: Office Management Spreadsheets/Reports
Event Management Executive Support
Travel Coordination Calendaring
Front-Desk Reception Records Management
Database Administration
Computer Skills: MS Word MS Outlook
MS Access MS Project
MS Excel MS PowerPoint
MS Publisher Windows
Peachtree/ Quick books
Education:
Bellport Vocational School Bellport NY General
Horry Georgetown Technical College, SC
Work History:
The Southern Cupcake Company, North Myrtle Beach, SC
2011-2013
Administrative Assistant / Baker
Responsible for the overall performance of the shop, In addition to managing the daily output and display of
bakery products, my focus is on reducing costs, hiring and training new employees, monitoring product quality
and consistency, tracking inventory and managing the bakery's budget. All accounting and office duties
included. Other duties include delivering customer service, processing invoices, coordinating orders with
outside vendors, stocking shelves
Wyndham Vacation Resorts, North Myrtle Beach, SC
2008-2011
Guest Service Associate
Duties included greeting, registering, establishing necessary credit for and issuing keys appropriately to guests.
Answered telephones/PBX with proper telephone etiquette and directed calls accordingly. Received guest
requests and/or complaints and ensured that appropriate actions were taken. Answered inquiries pertaining to
the resorts amenities, services, policies, area attractions, dining, and directions. Communicated with other
departments as needed via telephone and two-way radio. Completed check-out procedures, computer bills,
collected payment and made changes for guests as required. Made confirmation and canceled reservations for
guests or answered a variety of questions for guests pertaining to their reservations. Balanced all cash receipts
and work performed during shift and performed a bucket check on shift. Distributed guest and staff mail and
messages as necessary. Posted charges for faxes, copies, postage, charges from the food, beverage or
convenience store outlets.
Scafidi Chiropractic, North Myrtle Beach, SC
2005-2008
Chiropractic's Assistant
Assistant's duties include management of patient flow, insurance work, billing, coding and posting accounts,
filing, assisting the doctor during examination, dictation, correspondence, shopping for supplies, errands,
ordering supplies cleaning office, answering telephones, preparation and mailing of the monthly statements.
Ensuring the patient flow into and out of the office hour-by-hour, day-by-day, is smooth and uninterrupted.
(2003-2005 Short term assignment through my husband’s personal business, Downright Flooring & Design,
while attending night classes at local community college)
Office Administrator
Office duties include accounting/bookkeeping, payroll and payroll taxes, preparation for audit, collections, A/R,
A/P, scheduling appointments, customer service (CSR), employee interviewing and hiring, ordering of supplies
and delivery set-up; processed paperwork for contracts and warranties.
New Plan Excel Realty Trust, Inc., (REIT) New York, NY
1997-2002
Operations Administrative Assistant
General administrative duties include creating presentations for management and senior executives, participating
in group meetings, and taking notes/minutes as requested. Processing time and expense reports and proactively
managing, scheduling, organizing and maintaining the executive’s calendar. Attendance and phone records
monitored, updated and reviewed. Creating and maintaining electronic/hard copy file systems. Produced and
delivered financial reports while approving all telephone service changes and bill payment for Corporate,
Regional, and Local offices in order to reduce cost. Approved security deposit refund checks before being
disbursed. Maintained books and records for all orders, review orders and approve for suitability. Maintaining
the fleet car and cell phone accounts information, as well as Repairing and handling defected supplies and office
machines. Answered incoming calls and e-mails, took on responsibility and delivered solutions.
New Plan Excel Realty Trust, Inc., (REIT) New York, NY
1994-1997
Accounts Payable Associate
A/P Associate duties include making timely payments of vendor invoices and processing expense reports. (I.e.,
input invoice headers into the computer system, processed invoices that matched for payment, matched vendor
invoices to either receiving documents or proper authorization for payment, researched vendor statements and
discrepancies. Followed-up with the vendors, file paid and unpaid returns paperwork) Communicated with co-
workers, management and vendors to keep payments running smooth; participated in special projects as
required.
References Due Upon Request
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