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Customer Service Manager

Location:
Peterborough, ON, Canada
Posted:
August 21, 2013

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Resume:

EMMA J MIDDLETON

*** ********* ****, *** #*

Toronto, Ontario

Home: 705-***-****

Cell: 705-***-****

ab9pay@r.postjobfree.com

EDUCATION:

**** * Starting enrollment in September 2013 in the Natural

Nutrition Program at the Canadian School of Natural Nutrition (CSNN).

2012-2013 * Graduated from Thomas A. Stewart Secondary School with academic

success at university level. Final Semester average: 88%

2011-12 * Peterborough Collegiate and Vocational School

* Involved in numerous Nutrition courses that focused on food science and

government regulation within the FDA

2008 * Graduated from Queen Mary Public School with academic success and

awarded class Valedictorian by teachers and fellow students

TRAINING & CERTIFICATES

2013 * Successfully completed the following courses with a 90% average through AON

Academy:

ZERO Tolerance of Abuse and Neglect

WHMIS Health and Safety

Retirement Homes Act Care Services

No Restraints and PASD's

Infection Prevention and Control

Fine Dining Concepts

* Currently enrolled in the certified Safe Food Handling program for July

29, 2013 at Peterborough Regional Health Center

* Acquired certification for Smart Serve July 10, 2013

2012 * Participated in WSIB Health and Safety Workshop through PCVS Co-

operative Education Program and AON Academy

* Completed on-line “Passport to Safety” course

2011 * Volunteered at Peterborough Green-Up Store

* Participated in the “Terry Fox Run” for Cancer Research

2009 * Successfully completed Safety Training for child care at St. John Ambulance

WORK EXPERIENCE:

*Princess Gardens Retirement Residence

100 Charlotte Street, Peterborough, On

Position: Dietary Aide/ Cook Assistant

August 2012 – August 2013

Duties include: Responsible for safe, efficient and friendly service in a dining room

setting, receiving direction from head cook and ensuring sanitary health regulations while

handling food, preparing meal trays for sick and disabled patients, writing and following

detailed memos for/from staff, answering phones and monitoring guests and visitors

safely into the building, emergency health care assistance when needed, lifting carts,

trays, dishes, etc of up to 50 lbs, training and mentoring new employees, setting dining

tables, completing catering duties as assigned

Skills: One-on-one resident care and concern, interpersonal communication with both

staff and residents, able to work with minimal supervision, following detailed instructions,

structured organization and efficiency, team oriented, able to work independently, calm

employee when faced with emergency situations

*Jim's Pizzeria

321 Aylmer St North, Peterborough, On

Position: Line Cook/ Dish Washer

October 2011 – July 2012

Duties: Answering phones, booking reservations, taking orders, pizza/salad preparation, food

sanitation, visa authorization, processing bills, post work cleanup, ensuring optimal sanitation

when handling both food and utensils, organizing and regulating bill tabs when rush hour

approaches

Skills: Clerical duties, time management, patience, team oriented, organizational skills, keen

focus, communication, mathematical skills, friendly customer service, calm worker in a

stressful environment, always putting the customer first

*Brand Health Communications

379 George St North, Peterborough, On

Position: Office Cleaner

July 2009 – August 2013

Duties: Washing dishes, Sanitation of work cubicles, sweeping/mopping floors, collecting

garbage and recycling for over 20 work cubicles, vacuuming stairwells and carpets

Skills: Time management, thoroughness, communication, initiative, flexible, detail oriented

*Ministry of the Environment

(Ministry of Natural Resources)

300 Water St, 2nd Floor, South Tower

Co-operative Education Student

February 2012 – June 2012

Duties: Entering data bases in computer filing system, paperwork for shipment companies,

entry logs for a variety of projects, in-staff organization and assistance, Local/regional filing

for CANPAR, Collaborating with fellow students and relaying relevant information about the

MNR, Additional research on issues surrounding Peterborough and the Kawartha Lakes,

Monitoring air and water quality and noting recent spills and/or damages to habitats,

Accompany manager on 'damage zones' and record soil quality for further testing, Labeling

chemicals and treatments for future laboratory use,

Skills: Efficient use of Smart Board Tools, PowerPoint and Microsoft Excel, Interpersonal skills,

attentive, asking questions, tactful, analytical, problem solving, self motivated, self regulated,

dependable, reliable, confidential

References available upon request, including Ontario Skills Passport E.J.Middleton



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