Customer Service Manager
Resume:
EMMA J MIDDLETON
Toronto, Ontario
Home: 705-***-****
Cell: 705-***-****
*.*.***********@*****.***
EDUCATION:
**** * Starting enrollment in September 2013 in the Natural
Nutrition Program at the Canadian School of Natural Nutrition (CSNN).
2012-2013 * Graduated from Thomas A. Stewart Secondary School with academic
success at university level. Final Semester average: 88%
2011-12 * Peterborough Collegiate and Vocational School
* Involved in numerous Nutrition courses that focused on food science and
government regulation within the FDA
2008 * Graduated from Queen Mary Public School with academic success and
awarded class Valedictorian by teachers and fellow students
TRAINING & CERTIFICATES
2013 * Successfully completed the following courses with a 90% average through AON
Academy:
ZERO Tolerance of Abuse and Neglect
WHMIS Health and Safety
Retirement Homes Act Care Services
No Restraints and PASD's
Infection Prevention and Control
Fine Dining Concepts
* Currently enrolled in the certified Safe Food Handling program for July
29, 2013 at Peterborough Regional Health Center
* Acquired certification for Smart Serve July 10, 2013
2012 * Participated in WSIB Health and Safety Workshop through PCVS Co-
operative Education Program and AON Academy
* Completed on-line “Passport to Safety” course
2011 * Volunteered at Peterborough Green-Up Store
* Participated in the “Terry Fox Run” for Cancer Research
2009 * Successfully completed Safety Training for child care at St. John Ambulance
WORK EXPERIENCE:
*Princess Gardens Retirement Residence
100 Charlotte Street, Peterborough, On
Position: Dietary Aide/ Cook Assistant
August 2012 – August 2013
Duties include: Responsible for safe, efficient and friendly service in a dining room
setting, receiving direction from head cook and ensuring sanitary health regulations while
handling food, preparing meal trays for sick and disabled patients, writing and following
detailed memos for/from staff, answering phones and monitoring guests and visitors
safely into the building, emergency health care assistance when needed, lifting carts,
trays, dishes, etc of up to 50 lbs, training and mentoring new employees, setting dining
tables, completing catering duties as assigned
Skills: One-on-one resident care and concern, interpersonal communication with both
staff and residents, able to work with minimal supervision, following detailed instructions,
structured organization and efficiency, team oriented, able to work independently, calm
employee when faced with emergency situations
*Jim's Pizzeria
321 Aylmer St North, Peterborough, On
Position: Line Cook/ Dish Washer
October 2011 – July 2012
Duties: Answering phones, booking reservations, taking orders, pizza/salad preparation, food
sanitation, visa authorization, processing bills, post work cleanup, ensuring optimal sanitation
when handling both food and utensils, organizing and regulating bill tabs when rush hour
approaches
Skills: Clerical duties, time management, patience, team oriented, organizational skills, keen
focus, communication, mathematical skills, friendly customer service, calm worker in a
stressful environment, always putting the customer first
*Brand Health Communications
379 George St North, Peterborough, On
Position: Office Cleaner
July 2009 – August 2013
Duties: Washing dishes, Sanitation of work cubicles, sweeping/mopping floors, collecting
garbage and recycling for over 20 work cubicles, vacuuming stairwells and carpets
Skills: Time management, thoroughness, communication, initiative, flexible, detail oriented
*Ministry of the Environment
(Ministry of Natural Resources)
300 Water St, 2nd Floor, South Tower
Co-operative Education Student
February 2012 – June 2012
Duties: Entering data bases in computer filing system, paperwork for shipment companies,
entry logs for a variety of projects, in-staff organization and assistance, Local/regional filing
for CANPAR, Collaborating with fellow students and relaying relevant information about the
MNR, Additional research on issues surrounding Peterborough and the Kawartha Lakes,
Monitoring air and water quality and noting recent spills and/or damages to habitats,
Accompany manager on 'damage zones' and record soil quality for further testing, Labeling
chemicals and treatments for future laboratory use,
Skills: Efficient use of Smart Board Tools, PowerPoint and Microsoft Excel, Interpersonal skills,
attentive, asking questions, tactful, analytical, problem solving, self motivated, self regulated,
dependable, reliable, confidential
References available upon request, including Ontario Skills Passport E.J.Middleton
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