Customer Service High School

Antwaun Sumpter

**** ********** *****, ********* **. 21229

*******.*******@*****.***

410-***-****

Education:

**/****-**/**** ********* College of Baltimore County

Curriculum: Journalism/Communication

Degree: Future Associate, 21/credits

08/2001-05/2005 Northwestern High School

Curriculum: Journalism/Communication

Degree: Diploma

Employment:

04/2009-01/2012 Merritt Athletic Club (Baltimore MD)

Aquatic Professional Rescuer

• Enforce policies and rules of the company

• Supervision over the patron that uses pool area

• Maintenance of the pool area and equipment

• Certified in American Red Cross

Customer Service Desk Attendant

• Greet clients

• Provide a positive experience

• Promote facility’s activities

• Organize documentation

• Keep records of member

• Assist with administrator duties

10/2008-03/2009 Super Fresh (Baltimore MD)

Grocery Clerk

• Inventory

• Maintenance of in store items

• Cleanliness of store throughout shift

03/2007-12/2007 McDonald’s (BWI Airport)

Cashier, Cook, Preparer/Server

• Preparation of food items

• Provide customers of an positive experience

• Cleanliness of working station

• Record Keeping of Sales

09/2006-12/2006 Giant Food (Hyattsville MD)

Grocery Night Stocker

• Stocking items

08/2005-05/2006 United Parcel Service (Burtonsville MD)

• Loading/unloading of trucks

• Carrying over 70lbs

Seasonal:

06/2006-08/2006 Maryland-National Capital Park and Planning Commission for Parks and Recreations

(M-NCPPC); Rolling crest-Chillum Splash Pool (Chillum MD)

Lifeguard

• Provide safe environment for patrons

• Enforce rules and regulations

• Maintain cleanliness of the pools

• Deliver good customer service

• Give proper swimming guidelines to campus/community groups

• Respond to emergency quickly

07/2008-2012 African American Heritage Festival (Baltimore MD)

Security Guard

• Provide safe environment for patrons

• Enforce rules and regulations

• Maintenance Crowd Control

Skills: Team dynamics, multi-tasking, computer skills, excellent customer service, faxing, filing, telephone,

verbal, and written communication, Customer Service Training Representative

Activities: JROTC (2001-2005)

Church of Redeem of the Lord Junior Choir

References: Furnished Upon Request

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