Management Training
Resume:
PETE THIBODEAU
COLONIAL HEIGHTS VA 23834
(H) 804-***-**** (W) 804-***-**** (C) 804-***-****
(H) *********.****@*****.*** (W) *****.*********.***@****.***
EXPERIENCE SUMMARY
Knowledge Management Officer (Chief, Knowledge Management Technology Integration Division) along with
tenure as Branch Chief for two disparate branches: Instructional Technologies Branch & Lifelong Learning
Center/Branch, Combined Arms Support Command ; I have been responsible for Program/Project management &
leading the in-house, & contracted, design, development, production & deployment of technology enhanced, &
instructionally sound, knowledge, training, educational & informational materials through the application of
virtual production techniques, digital media, & leading edge interactive multimedia, & knowledge management
technologies directly supporting the worldwide knowledge, training, & collaborative capability of the US Army
Quartermaster, Transportation, Ordnance Schools, Army Logistics University, & Soldier Support Institute;
responsible for training over 185,000 students annually through 541 courses; supporting over 400,000
Sustainment/Logistics Support soldiers worldwide (50% of total force).
While Chief, Instructional Technologies & Lifelong Learning Center/Branches, I was the Senior Computer/Web-
based Interactive Multimedia Instruction/Information Systems Integration Specialist & as such I planned,
organized, & managed the work of programmers, system administrators, web & learning content experts, writers,
editors, actors, & lighting specialists, camera operators, & other members of a multi disciplinary team for a full
range interactive multimedia & blended learning projects, as well as Information Management & Information
Assurance, in support of distribute, learning, knowledge, & information management program goals.
I have a broad comprehension of Knowledge Management concepts, processes, tools, foundation technologies,
methodologies, Internet/Intranet applications & best practices including extensive experience leveraging current
collaboration & sharing technologies in the dissemination of learning & knowledge products & services to the
sustainment & logistics community deployed worldwide.
The Instructional Systems Design (ISD) approach is, & has been, fundamental to my professional training &
knowledge development career focus. I’ve managed skill, upgrade, & qualification training systems (Competency
Management) programs, senior executive schools (US & NATO), interactive multimedia projects, &
instructional/information technology integration programs & projects, from conception to completion; wrote
proposals including technical specifications & budgets; managed courseware development teams including
software designers, multimedia artists, network/systems administrators, & programmers; interfaced with clients to
gather, assimilate & dispense project information; developed & adhered to budgets & schedules; developed scripts
& storyboards; worked with subject matter experts developing content & conducted project reviews; designed
“intuitive” user-interfaces.
I have managed civilian personnel functions & advised on issues involving human resources/program
management issues, including program leadership & training for Training & Education Career Program (CP32) &
Knowledge/Information management (CP34) interns programs.
I was responsible for assessing the productivity, effectiveness, & efficiency of instructional technology program
operations for 3 disparate Directorates; within a professional training development staff of 250 persons. In all
projects/programs I; defined the project: scope, time frames, responsibilities, schedules, development activities,
evaluation criteria, approval process, reporting relationships & accountabilities; including the management of
activities during each development phase, including building consensus or making decisions as project manager.
During my career, I have been a leader, supervisor & manager for 1 - 40 persons; military, civilian, & contractor,
training program/systems managers, training developers, computer programmers, & systems engineers.
EXPERIENCE CHRONOLOGY
JAN 2009 TO PRESENT
KNOWLEDGE MANAGEMENT OFFICER & CHIEF, KNOWLEDGE MANAGEMENT TECHNOLOGY
INTEGRATION DIVISION, Department of the Army, Combined Arms Support Command, Knowledge
Management / Process Improvement (KM/PI) Office, Sustainment Center of Excellence (SCoE), Fort Lee, Virginia
Implemented Sustainment Knowledge Management initiatives throughout the CASCOM SCoE schools, staff &
faculty, & the sustainment/logistics community worldwide. Managed all form of explicit & tacit knowledge used
by the CASCOM SCoE & Sustainment/Logistics community, to include general, specific, widely shared, as well
as that which must be shared among a specified few. Leverage the latest KM Internet & telecommunications
technologies providing access to knowledge products & services for the Sustainment & logistics community
through the online websites, portals, communities of practice & other web-based applications & tools.
Responsible for the analysis, development & implementation of technologies supporting the Sustainment &
Logistics Knowledge Management Program, both within Combined Arms Support Command (CASCOM) &
Sustainment Center of Excellence (SCoE) staff, faculty & schools, as well as operationally, in conjunction with
other TRADOC, Army & DOD enterprise level initiatives. This includes KM technology applications within
secure/non-secure (SIPR/NIPR) environments within Army Knowledge Online (AKO) & Joint/Defense
Knowledge Online (JKO/DKO); Defense Collaboration Online (DCO); Battle Command Knowledge System
(BCKS); Microsoft Office SharePoint Service (MOSS); Army Training Network (ATN) approved Army Social
Networking platforms; & other existing/emerging architectures, technologies & applications.
I was instrumental in leading the teams responsible for the design, development, coordination & deployment of:
• The CASCOM Enterprise Website. An enterprise site providing internal & external virtual learning,
information & knowledge content to more than 400,000 personnel worldwide, to include the CASCOM
Headquarters; along with direct support to the US Army Quartermaster, Transportation, & Ordnance Schools,
Army Logistics University, Judge Advocate General School, & Soldier Support Institute.
• The CASCOM Sustainment Knowledge Enterprise (SKE). A synchronous (Secure/Non-Secure) sharing &
collaboration environment using the capabilities of the Microsoft SharePoint (2007 MOSS migrating to a
DISA Enterprise SharePoint 2010) system & supporting a professional staff of approximately 300 CASCOM
Headquarters Staff personnel, along with direct support to the US Army Quartermaster, Transportation, &
Ordnance Schools, Army Logistics University, Judge Advocate General School, & Soldier Support Institute.
Contracting Officer Representative (COR) with Program Management oversight.
• The CASCOM & Training & Doctrine Command Knowledge Management Job Qualification Standard. A
training & development standard (Competency Management – over than 300 core tasks) helping ensure
proficiency & cross utilization training opportunities for members of the TRADOC Knowledge Management
community.
• The CASCOM Defense Collaboration Online (Adobe Connect) capability. A synchronous/asynchronous
(Secure/Non-Secure) virtual capability enabling real time meeting, collaboration, & sharing capability
resulting in major cost avoidance when compared to conduct of meetings at geographically separated locales.
A strategic, multi-million dollar cost avoidance capability available throughout the worldwide community.
• Developed & implemented policy & program guidance governing Sustainment Knowledge
Management (SKM) initiatives at CASCOM SCoE schools, staff & faculty. Policies & guidance
pertain to all aspects of KM program, including knowledge creation, capture, sharing (collaboration),
use & transfer.
• Planned, developed, implemented, coordinated, & maintained programs, policies, & procedures
protecting the confidentiality, integrity, & availability of Knowledge Management systems, networks,
content, & data used. Responsible for the management, oversight & execution of CASCOM/SCoE
Information Assurance.
• Skilled in integrating/synchronizing interrelationships between multiple KM & IT specialties, the
DOD, Army, TRADOC & SCoE KM/IT architecture, new developments & applications, emerging
technologies & their applications to KM processes, practices & techniques.
• Knowledge of KM & IT security concepts, standards, & methods, KM processes & techniques,
management principles, methods, & practices including developing plans & schedules,
monitoring/facilitating communities of practice/purpose, conducting/supporting synchronous &
asynchronous collaboration, assisting supported activities, evaluating & reporting on
accomplishments; & exercising oral & written communication techniques.
• Strong knowledge of KM practices, processes & techniques; communities or practice, purpose &
interest; online social networking concepts; discussion forums & knowledge centers; synchronous &
asynchronous collaboration tools; storage & management of classified/unclassified knowledge
content within repositories.
• Authored Requirements Document that led to construction of the Simulations Training Center (STC)
($25M). Responsibilities went on to include facility management & construction oversight,
supporting approximately 120 simulations, knowledge management, & training development
professionals supporting 7 distinct & disparate organizational tenants; including the design &
deployment of normal & secure networking, video teleconferencing, telecommunications & general
construction oversight. (Move in was July 2009)
• Information Assurance Security Officer (IASO)
• Information Technology (IT) Information Management Officer (IMO).
• Telecommunications Control Officer (TCO)
• Contribute to development, prioritization, & approval of the SCoE Knowledge Management
Office budget.
OCT 2004 TO JAN 2009
CHIEF, INSTRUCTIONAL TECHNOLOGIES & LIFELONG LEARNING BRANCHES, SUPERVISORY
INSTRUCTIONAL SYSTEMS SPECIALIST (APPLIED TECHNOLOGIES) &
DISTRIBUTED/BLENDED LEARNING COORDINATOR, Department of the Army, CASCOM-Training
Directorate, Instructional Technologies Branch, Ft Lee, VA
Represented the US Army Combined Arms Support Command, Commanding General & Director, Training
Directorate, on HQ TRADOC & Army Training Support Center committees, task forces, & study groups related to
web & computer-based distributed & blended learning, training, & implementation; Classroom XXI & interactive
courseware development initiatives. Technical advisor on all matters related to emerging & migrating:
instructional, training, gaming, simulation & blended learning technology; leveraging technology for education &
training; & incorporating a technology mix into distributed learning techniques & training curriculum.
• In the absence/retirement of the incumbent, performed all administrative & technical duties of
Division Chief (GS1750-14) for the Applied Technology Training Division from 15 December 2004
– 1 June 2006.
• Conducted technical review & oversight for more than $75M in contractor developed computer
& web-based interactive multimedia instruction, interactive gaming, & simulations supporting the
U.S. Army Quartermaster, Transportation, & Ordnance Schools, as well as the Army Logistics
University, Judge Advocate General School, & the Soldier Support Institute.
• I coordinated deployment of: the Army Learning Management System & the Sustainment
Center of Excellence – Lifelong Learning Portal Learning Content Management System (over 700
web courses deployed, to over 30,000 learners), directly supporting training development efforts of:
US Army Quartermaster, Transportation, & Ordnance Schools, Army Logistics University, Judge
Advocate General School, & Soldier Support Institute.
• Designed & implemented Instructional Technology & Courseware Design Programs that considered
Combined Arms Support Command institutional, field, & individual requirements, mission, vision,
culture, constraints & needs. Reviewed best practices in public & private sectors & use findings to
inform others of a strategic approach to instruction technology & virtual/blended/distributed learning,
including gaming and simulations.
• Strategically engaged appropriate Combined Arms Support Command stakeholders to obtain buy-in,
guarantee effective & efficient interface with other Army, Training & Doctrine Command, &
Department of Defense information technology systems, ensuring relevancy & usage across
proponent Commands & institutional organizations, & secured necessary resources. Shared
evaluative results to demonstrate business impact & program growth. Proactively addressed potential
risks & critical instructional technology design issues with relevant stakeholders.
• Identified the best opportunities for using virtual/blended/distributed learning to enhance the
Command’s broader learning program(s). Designed & implemented comprehensive, strategic online
learning curricula for institutional, field, & individual employees.
• Researched & facilitated acquisition of institutional, field, & individual learning systems, platforms
& learning libraries. Ensured selection, implementation & maintenance of acquired resources met
CASCOM needs by determining implementation methods & schedules, monitoring usage, assessing
effectiveness via evaluation tools, reporting on findings & implementing identified recommendations
for improvement.
• Developed, delivered & supported custom institutional, field, & individual, interactive learning
curricula that address Combined Arms Support Command-specific needs using multimedia
technology & eLearning authoring tools. Designed & facilitated demonstrations, open sessions,
tutorials, & briefings across all levels of the Command.
• Designed, disseminated & maintained both traditional & new media materials in support of
instructional technology & virtual/blended/distributed learning implementation. Including
presentations, handouts, job aids, announcements, employee bulletins, & catalogs.
• Evaluated the Command's virtual/blended/distributed learning systems, platforms & programs.
Determined best practice evaluation methodology that included pilot programs, survey instruments &
other tools for complex qualitative & quantitative analysis.
• Provided expert technical advice, guidance & recommendations to leadership, management & other
employees. Strategically communicated the benefits of virtual/blended/distributed learning to
leadership, management & other employees, as well how to get the most from eLearning. Assisted
employees in identifying virtual/blended/distributed learning resources appropriate for their learning
needs. Advised management on the impact of virtual/blended/distributed learning programs on
employee relations, employee development, learning costs & employee engagement/motivation.
OPERATIONAL PROGRAM/PROJECT LEADERSHIP & OVERSIGHT: for Instructional/Information
Technology programs directly supporting the Combined Arms Support Command Training Directorate setting the
path for the worldwide delivery of distributed learning, gaming & simulation programs. Efforts included:
INTERACTIVE MULTIMEDIA INSTRUCTION AND COURSEWARE - I have directly led and influenced
the design, development & deployment of over $75M of, contractor developed, computer & web-based interactive
multimedia courseware, & performance support technologies, directly supporting the worldwide training
capability of the United States Army’s Quartermaster Center & School, Transportation School, Ordnance Center &
School & the Missile & Munitions Center & School. I directly supervised: 3 Instructional Systems Specialists
(Applied Technology) & 1 Graphic design & Video Editor responsible for:
• consulting as part of investigating & taking the customers initial development request brief
• investigating, analyzing & recommending appropriate platforms/software to achieve customers’ objectives
• preparing flow diagrams & storyboards outlining the product concept & treatment
• preparing code (Authoring Systems, HTML, DHTML, JAVA Script) to produce the multimedia product
• preparing in digital format, graphic images, animations, video/sound production & editing, scanning
• photographs & images, retouching & manipulating
• preparing instructional design & screen design concepts
• consulting with related graphics & TV production & engineering experts, &
• project management in the development & implementation of multimedia products.
AUTOMATED SYSTEMS APPROACH TO TRAINING (ASAT) - software application/relational database
used for Army training & development, support, & management functions. ASAT is a training information system,
a tool for decision-making, & a training development product production system utilizing Collective; Individual;
& Combined Arms Training Strategy (CATS). I directly supervised: 1 Database Management expert responsible
for:
• maintaining, monitoring, performance tuning, backup, & recovery of the ASAT database;
• analyzing & planning for anticipated changes in data capacity requirements;
• developing & administering data standards, policies, & procedures;
• ensuring rigorous application of information security/information assurance policies, principles, & practices in
the delivery of ASAT data management services.
NETWORK SYSTEM ADMINISTRATION & PC (HARDWARE/SOFTWARE)
MAINTENANCE/MANAGEMENT OVERSIGHT - for the installation, configuration, troubleshooting, &
maintenance of hardware & software ensuring the availability & functionality of systems both on & off the
network, for a professional training development staff of 200-250 persons. I directly supervised: 1 System
Administrator & 1 Computer Scientist responsible for:
• diagnosing & resolving problems in response to customer reported incidents;
• research, evaluate, & provide feedback on problem trends & patterns in customer support requirements;
• developing & maintaining problem tracking & resolution databases;
• installing, configuring, troubleshooting, & maintaining customer hardware & software;
• developing & managing customer service performance requirements;
• developing customer support policies, procedures, & standards;
• providing customer training; and/or ensure rigorous application of information security/information assurance
policies, principles, & practices in the delivery of customer support services.
WEB - INTERNET – provide services & management oversight for the design, development & deployment of
the CASCOM Training Directorate website & the “Training Channel”, enabling the internet publication &
transmission of information about CSS training programs to internal & external audiences using the Internet.
Authored initial Operational Plan for the CSS Sustainment Portal (and Resource Center). Portal provides the CSS
soldier & leader with highly reliable inter/intranet based access to CSS specific simulations, knowledge, learning
& performance support opportunities, & materials, that range from the traditional, paper-based materials, to highly
interactive, engaging & sophisticated, online, synchronous/asynchronous distributed simulations, 24 hours per
day/7 days per week/365 days per year.
Both, the Training Channel & the Sustainment Portal transform practices & processes by establishing a web-
enabled environment supporting ongoing Doctrine, Organization, Training, Materiel, Leader, Personnel & Facilities
(DOTMLPF) review & assessment.
ANNUAL COMBAT SERVICE SUPPORT (CSS) CONFERENCE – Responsible for the coordination of, as
well as the effective, & efficient presentation and web broadcast capability enabling Commanding
General(s)/Commandant(s), high ranking guests, & dignitaries, from 11 CSS schools, to present & deploy
interactive, multimedia presentations to a worldwide, Joint Service, audience(s).
AUDIO VISUAL PRODUCTION (AVPRO) – Supported the CASCOM Training community as liaison for
Defense Automated Visual Information System (visual information products) & Defense Instructional Technology
Information System (Interactive Courseware products). Directly supervise: 1 Audio Visual Production Officer,
responsible for:
• Video Production/Direction, still photography & motion picture photography
• Tape or disc video graphic recordings with or without sound
• Graphic arts (including computer-generated products).
• Visual aids, models, & displays or exhibits
• Information Assurance Security Officer (IASO)
• Information Technology (IT) Information Management Officer (IMO).
• Telecommunications Control Officer (TCO)
• Contribute to development, prioritization, & approval of CASCOM Training Directorate budget.
• CASCOM Liaison for all Distributed Learning, Simulations, Gaming initiatives and programs.
OCT 1998 TO OCT 2004
CHIEF, FUTURE TECHNOLOGIES BRANCH, INSTRUCTIONAL SYSTEMS SPECIALIST (APPLIED
TECHNOLOGIES), Department of the Army, CASCOM-Training Directorate, Future Technologies Branch, Fort
Lee, Virginia
• Lead for implementation of newly instituted Lifelong Learning concept for the Combat Service
Support community. The new Lifelong Learning concept is the organizational structure for delivering
Lifelong Learning to soldiers, leaders, & units. The Lifelong Learning concept is more than brick &
mortar. It combines hardware, software, facilities, connectivity, providing lifelong learning
opportunities to soldiers & leaders worldwide.
• Conducted technical review & oversight for more than $60M in contractor developed computer
& web-based interactive multimedia instruction, interactive gaming, & simulations supporting the
U.S. Army Quartermaster, Transportation, & Ordnance Schools, as well as the Army Logistics
University, Judge Advocate General School, & the Soldier Support Institute.
• Represented the Training Support Directorate, teaming with the Corps of Engineers, during the
Logistics University Base Realignment & Closure (BRAC) Charette which determined requirements
centered on the ability to support the TRADOC Training Transformation Implementation Plan
(T3IMP) as we transform into the Sustainment Center of Excellence (SCOE). Upon completion of
construction, the functions of Life Long Learning support & Knowledge Management resided in the
Simulation Center located within the Logistics University Campus. Within the Simulation Center,
the SCOE will team with the Logistics Exercise & Simulation Directorate (LESD) of the National
Simulation Center to provide worldwide distributed learning (dL), gaming, & simulation support.
• Successful in physically collocating, integrating the Lifelong Learning Branch & Instructional
Technologies Branch of the Applied Technologies Training Division. The consolidation of these two
training technology elements afford an opportunity for synergy that will further enable the design,
development & deployment of interactive distributed learning (dL), gaming, & simulation via the
CSS Sustainment Portal & Knowledge management efforts of the Deputy Commander for Training
“Training Channel”.
• Represented HQs CASCOM at the USC Institute for Creative Technologies (ICT) “Inside
Games” hands-on workshop. The ICT is affiliated by the University of Southern California under the
management of the Assistant Secretary of the Army for Acquisition, Logistics, & Technology,
Simulation, Training, & Instrumentation Command (STRICOM). The workshop was coordinated for
Army personnel to learn of the fundamentals of gaming technology application to training.
• Represented CASCOM, & HQ TRADOC at the 23rd Interservice/Industry, Training Simulation,
& Education Conference I/ITSEC.
• Demonstrated a pocket PC Performance Support System, developed in concert with colleague at Carnegie
Mellon University.
• Army Training Technical Architecture Experimentation team member.
• Combined Arms Support Command Distributed Learning & Immersive Training/Gaming
Action Officer.
JUN 1996 TO OCT 1998
SENIOR INSTRUCTIONAL SYSTEMS SPECIALIST (APPLIED TECHNOLOGIES) - INTERACTIVE
& DISTANCE LEARNING COORDINATOR, Department of the Army, CASCOM-Training Directorate,
Future Technologies Branch, Fort Lee, Virginia
• Senior Interactive & Distance Learning Coordinator for the United States Army's Combined
Arms Support Command (the U.S Army's Logistics arm).
• Action Officer for USACASCOM consolidated input to TRADOC NETWORK
REQUIREMENTS STUDY. Study determined validated projection of TRADOC’s wide area
network (WAN) communications requirements, FY99 to FY05, identified related risks & costs of
potential technical solutions to support these requirements, & provided alternative courses of action
meeting published DOD & DA guidance & policy regarding simulations, distance learning, &
communications services.
• Authored & delivered the CASCOM Training Directorate Technology Infrastructure
Maintenance, Emergence & Migration Plan/Policy. Plan identified the current state of technology,
within the Directorate, & the ability & requirements to support training development capability
through FY06.
• Successful in the submittal & approval of a Key Enabling Initiative (KEI -$300K) & Unfunded
Requirement (UFR-$100K) for the TRADOC, USACASCOM & Carnegie-Mellon University JIT-L
program/consortium. "Just-In-Time" Lectures uses e-mail to link students to their instructors, & the
World-Wide Web to provide access to on-line information, including assignments, exercises,
supplemental texts, & glossaries.
• In concert with partners at Carnegie-Mellon University, Initiated Interactive Courseware (Force
XXI Learning) conversion & development effort for USA Ordnance course conversion resulting in a
save of over $2,000,000.00.
• Designed, developed, authored, & delivered “ICW Feasibility Study - Guide”. Guide developed
to serve as desktop guide for Army Training Developers, planners, or other individuals with the
responsibility for providing input & making decisions about ICW implementation.
JUN 1993 TO JUN 1996
INSTRUCTIONAL SYSTEMS SPECIALIST/ MULTIMEDIA DEVELOPER, Department of the Army,
CASCOM-Training Directorate, Fort Lee, Virginia
• ARMY LOGISTICS MANAGEMENT COLLEGE (ALMC); Academic Services, revised
operating procedures for the Program of Instruction Management Module (POIMM). Provided
Instructor Development training to Army Logistics Management College instructor staff. Conducted
review of Programs of Instruction, for Undergraduate & Graduate levels of instruction.
Designed/delivered standard operating procedures.
• DESIGN, EVALUATION & VALIDATION BRANCH OF THE U.S. ARMY
QUARTERMASTER CENTER & SCHOOL, PETROLEUM & WATER DIVISION;
Responsible for the development of two training aids fielded for use throughout the active & reserve
forces. Provided consultative support to instructors in the “Fuels” & “Water” Courses of instruction.
• PROGRAM INTEGRATION OFFICE, OF THE DIRECTOR OF TRAINING FOR THE
QUARTERMASTER CENTER & SCHOOL; provided majority input to the Concept of
Operations for the newly organized Curriculum Development Center. The Curriculum Development
Center was established to provide for development & delivery of training doctrine & products to 4
major areas of specialization.
• STAFF & FACULTY DIVISION OF THE U.S. ARMY QUARTERMASTER CENTER &
SCHOOL; developed & provided Instructor Development training to newly assigned Army
Instructors.
1992 - PRIOR (ACTIVE DUTY AIR FORCE)
CHIEF, TRAINING INTEGRATION – AIRCRAFT MAINTENANCE TRAINING SYSTEMS
MANAGEMENT
• Directed qualification & upgrade training (Competency Management) programs for about 5,000
individuals while managing Major Force training and education funds (about $12 million) affecting 6
Education Centers at 6 geographically separate Logistics Centers.
• Functional Manager/Lead 18-35 training managers at each of the 6 disparate Logistics Centers.
• Through Staff Assistance Visit/Inspection programming, provided training policy & guidance to base
level training offices, and managers, at locations throughout the continental U.S.
• Provided critical, initial development, instruction, guidance, consultation & staff assistance to
management concerning the integration of training & development for the implementation of the new
training management processes effecting integration of a serviced customer population of over
29,000 military & civilian personnel.
• Responsible for providing needed training to all U.S. & NATO personnel located on the European
Continent. Position required extensive travel throughout the Central Region, to the Near East & Berlin
(FRG), to assess the effectiveness & quality of training thus insuring NATO interoperability.
• Implemented policies & procedures for Air Force Combat Arms Training Programs to include ground
weapons & munitions. Developed ground-weapons training & qualifications programs & maintained
qualification standards.
• Implemented field & organizational-level maintenance & repair policies for ground weapons.
• Implemented maintenance policies & procedures & range safety criteria for varying weapon types.
• Consolidated and submitted annual formal training requirements, for Organizational, Munitions, and
Avionics maintenance squadrons, and personally managed formal school quotas, when required due
to the arrival of new aircraft Weapon Systems. Directed the audio-visual maintenance training
module program.
• Managed the Contract Engineering Technical Services (CETS) program, which involved the
coordination and utilization of technical representatives from multiple major aircraft/weapon system
corporations.
• Insured that training was available, via aircraft manufacturers/contractors, technical schools, and
universities for personnel assigned to maintain 8 disparate aircraft/weapons systems.
• Recognized for effectively identifying, procuring, and scheduling training required in support of the
U.S. Air Force Advanced Medium Range Air to Air Missile (AMRAAM) program.
• Aircraft Maintenance Training functional experience in the Field, Organizational, Avionics, and
Munitions Maintenance arenas.
• Experienced utilizing the following systems while assigned within the Wing Chief of Maintenance
and Supply organization(s): Maintenance Management Information System (MMICS); Core
Automated Management System (CAMS)
ADDITIONAL SPECIALIZATION(S)
• WARSKILL: Intelligence Operations Specialist: Collected, recorded/segregated,
evaluated/interpreted, researched, compiled and disseminated intelligence information.
• Team Member of Disaster Response Force: Provided mobile reaction, command, & control for
nuclear, biological, & chemical (NBC) incidents. Responded to local civilian communities or
authorities to requests for emergency natural disaster response & assistance as circumstances
dictated.
Operations, Training systems and Knowledge Management Leadership Skills
Orientation & On- Contracting Officer Representative (COR) Performance Management
Boarding Employee Development Competency Management
Team/Workforce Blended Learning, Gaming & Simulation Training & Development
Management Development Organizational
Labor & Employee Instructional Systems Design (ISD) Development
Relations Training & KM Program Management Training Policies &
Supervise Diverse Workforce Training & KM Technologies Integration Procedures
Budget Management Facility Construction/Management Curriculum
Change Management design/development
Property Information Systems
Control/Management Integration
Training Program, Development and Systems Management Areas of functional Focus
Security and Law Aircraft Maintenance Training Intelligence Operations
Enforcement Accounting and Finance Medical/Dental Services
Civil Engineering Human Resources Logistics/Supply Services
Firearms Management/Development Transportation Services
Training/Development Institutional/Technical Schools
Computer/Communication
s
FORMAL EDUCATION
• MS, Administration, Central Michigan University, Mt. Pleasant, Michigan, 1994, GPA 3.5, 36SH
• BS ( Cum Laude), Social-Psychology, Park College, Parkville, Missouri, 1992, GPA 3.5, 120 SH
• AS, Instructional Technology, Community College of the Air Force, 1990, GPA 3.8, 64SH.
• Graduate Certificate (CIO), Chief Information Officer, National Defense University, D.C., 2001, 320 Hrs
• Graduate, U.S. Army Management Staff College, Commandants Recognition, Ft Belvoir, VA, 1996
• Personnel Management for Executives, U.S. Army Management Staff College, Ft Belvoir, VA, 2005
• Supervisor Development Course, U.S. Army Management Staff College, Ft Belvoir, VA, 2012
o Workforce Management; Performance Management; Labor and Employee Relations; Supervising a
Diverse Workforce; Leading Change
SPECIALIZED TRAINING/STUDY
• Change Management (Disruptive Change) Certification, Acuity Institute, 40 Hrs
• Facilitation Certification, Acuity Institute, 40 Hrs
• Kaizen Workshop, Acuity Institute, 40 Hrs
• Contracting Officer Representative Crs, Army Logistics University, 40 Hrs
• SharePoint Foundations Level 1, New Horizons Computer Learning Center, 16Hrs
• Project Management Fundamentals, New Horizons Computer Learning Center,
8Hrs
• Cost Benefit Analysis, Defense Logistics Agency, 8Hrs
• Lean Six Sigma Fundamentals (White Belt), Fort Lee, VA, 16Hrs
• Information Technology Project Leadership, National Defense University (NDU), 40 Hrs
• SharePoint Customization for Enterprise Deployments, ASPE, Inc., Richmond, VA, 36Hrs
• Certified Knowledge Manager (CKM) TM Crs, Ft Lee, VA, 40 Hrs
• Adobe Dreamweaver, Level 1, New Horizons, Richmond, VA, 16 hrs
• MS Excel, Level 1, New Horizons, Richmond, VA, 8 hrs
• Anti Terrorism Level I Awareness Training, Ft Lee, VA, 2 hrs
• Information Assurance Security Officer Certificate, Ft Gordon, GA, 40 hrs
• Blackboard Administrator/Policy Crs, Ft Eustis, VA, 32 hrs
• Fundamentals of Defense Supply Chain Management, Army Logistics Mgt College, 40 Hr
• Macromedia Dreamweaver MX2004 Fundamentals, Techead, Richmond VA, 24 Hrs
• Macromedia Flash MX2004 Fundamentals, Techead, Richmond VA, 16 Hrs
• Knowledge Mgt: Leveraging Intellectual Resources, National Defense Univ (NDU), D.C., 40
hrs
• Data Management Stratégies & Technologies, NDU, D.C., 40 hrs, Apr 03
• Managing Information Security in a Networked Environment, NDU, D.C., 40 hrs
• New World of the CIO, NDU, D.C., 40 hrs
• Leadership for the 21st Century, NDU, D.C., 40 hrs, Jul 01
• Managing Information Architectures & Infrastructures, NDU, D.C., 40 hrs
• The Information Highway, NDU, D.C., 40 hrs, Apr 01
• Measuring Organizational Performance, NDU, D.C., 40 hrs
• Information Infrastructure Assurance, NDU, D.C., 40 hrs
• Information Management Planning, NDU, D.C., 40 hrs
• Networking & Telecommunications, NDU, D.C., 40 hrs
• Critical Systems & Technologies, National Defense University, D.C., 40 hrs
• Global Enterprise Networking & Telecommunication, NDU, D.C., 40 hrs
• Computer Gaming Workshop, USC, Institute for Creative Technologies, 40 hrs
• Modeling & Simulations Course, Department of Defense, DMSO, D.C., 40 hrs
• Web-Based Instructional Techniques & Technology, Institute for Sim & Trng, UCF, 40 hrs
• Asymetrix ToolbookII, V6.5 for CBT Developers, Asymetrix Learning Sys, D.C, 40 hrs
• Developing a Web-Site, Learning Tree International, 40 hrs, Reston, VA, Dec 97
• Intro to High Level Architecture (HLA), Distributed Simulation Technology, 40 hrs
• Digitization & Compression of Video Files, SIGCAT Foundation, 16 hours
• CD-ROM Production, SIGCAT Foundation, 24 hrs
• IconAuthor (Beginner/Advanced), AimTech Corp., 32/32 hours
• Information Mapping, Developing Procedures Policies & Documentation, 24 hours,
• Plan, Coordinate & Produce Videos, American Management Association, 16 hrs
• Macromedia, AuthorwarePro, Dec 1994, Advanced Laser Graphics, D.C., 16 hrs
• Advanced Educational Technology-Video Instructor, U.S. Army Logistics Mgt College, Ft
Lee, VA, 80 hrs
• Quantitative Skills for Training Developers Crs, ALMC, Ft Lee, VA, 40 hrs
• Intern Leadership Development Crs - Oyster Point, Newport News, VA, 40 hrs
• Faculty Development Crs, Army Logistics Mgt College (ALMC), Ft Lee, VA, 77.5 hrs,
• Academic Instructor School, Lesson Planning/Presentation Development, 40 hrs, Air
University
• Total Quality Management (TQM) Quality Leadership for Managers Course, 40 hrs, Center
for Quality Education, Wright-Patterson AFB, OH
• Total Quality Management (TQM) Process Action Team (PAT) Member Training, 24 hours,
Center for Quality Education, Wright-Patterson AFB, OH
• Distance Learning Instructor Crs, 40 hrs, Air Force Inst of Technology (AFIT), Wright-
Patterson AFB, OH
• Computer-Based Instruction (CBI) Crs, 182 hrs, ATC, Sheppard AFB, TX.
• Human Communications Workshop, Chapman College, 40 hours
• Instructional Systems Designer Course, Sep 89, 160 hrs, Air Trng Cmd, Sheppard AFB, TX.
• United States Air Forces Europe, Non-Commissioned Officer Academy, 216 hours, Kapaun
AS, Germany
• Anti-Terrorist Procedures & Techniques, 24 hours, Hanscom AFB, Ma.
• VIP Protection Procedures, 16 hours, Hanscom AFB, Ma.
• Emergency Services Team (EST) (Observer), 36 hours, Hanscom AFB, Ma.
• Intelligence Fundamentals, 73 hours, Gunter AFB, Al.
• Academic Counseling Course, 36 hours, Sheppard AFB, TX.
• Advanced Personnel Data Systems (CBI), 56 hours, Hahn AB, Germany.
• Principles & Techniques of Instruction, 36 hours, Gunter AFB, Al.
• Training Managers Course, 24 hours, Sheppard AFB, TX.
• Applied Instructional Systems Development Course, 36 hours, Sheppard AFB, TX.
• Marksmanship Instructor Course, 288 hours, Lackland AFB, TX.
• USAF Supervisors Course, 60 hrs, George AFB, CA
AWARDS
• US Army Civilian Meritorious Civilian Service Award, performance excellence (1) - Jun 2009
• US Army Civilian Achievement Medal, superior performance (2) – 1994, (1) – 2002
• Annual Performance Awards (Cash & time off), consecutively, 1994 - 2012
• Commandants Recognition, Army Management Staff College, 1996
• AF Commendation Medal for Meritorious Service (4), 1981, 1985, 1989 & 1992.
• Air Force Achievement Medal for Meritorious Service, 1990.
• Staff Level Training Director of Year, 1983, 50th Tactical Fighter Wing, Hahn AB, Germany
• Training Director of Year, 1982, 50th Tactical Fighter Wing, Hahn AB, Germany
• Unit Training Manager of Year, 1981, 50th Tactical Fighter Wing, Hahn AB, Germany
OTHER INFORMATION, EXPERIENCE AND CAPABILITIES
CLEARANCES HELD: Current US Secret Clearance w/prior US TS & NATO Cosmic Top Secret Atomal
CERTIFICATIONS: Facilitation Certified, Certified Kaizen Facilitator; Certified Knowledge Manager (CKM)
TM
; Chief Information Officer (CIO), Information Assurance Security Officer (IASO), Aerospace Management
Certificate, Change Management (Disruptive Change) Certification, Acuity Institute
COMPUTER/DATA & COLLABORATION SYSTEMS EXPERIENCE/FAMILIARITY:
• Maintenance Management Information System (MMICS); Core Automated Management System (CAMS)
• Personnel Data & Training Systems (APDS)
• Standard Army Training System (SATS)
• Automated Systems Approach to Training (ASAT)
• Automated Instructional Management System-Redesign (AIMS-PC)
• Program of Instruction Management Module (POIMM)
• Army Learning Management System (ALMS)
• US Army Training Requirements and Resources System (ATRRS)
• Learning Content Management Systems (LCMS)
• Content Management Systems (CMS) and numerous other developing and fielded systems
• Defense Collaboration Online (DCO) (Adobe Connect)
APPLICATIONS FAMILIARITY: Interactive Courseware Authoring Systems, MS Office Suite, MS SharePoint
(2007/MOSS & 2010), MS Internet Explorer, Netscape, Firefox, & Opera web browsers, HTML Editors; email;
graphics, video & audio capture, editing & packaging software
OPERATING SYSTEMS: Windows 3+/NT/95/98/2000/XP/Vista/Windows 7
PROFESSIONAL KNOWLEDGE, SKILLS, AND ABILITIES:
• Extensive public speaking, report writing, executive level briefing preparation & presentation (General
Officer, Senior Executive Service, & Congressional).
• Exploitation of instructional, information, and knowledge management technologies & systems
• Operations-management skills/experience
• Contracting Officer Technical/Representative (COR / COTR)
• Long/Short Range Workload & Budget Planning experience
• Skilled in applying the flexible, 5 - phase Instructional Systems Design (ISD) approach in blended learning
constructs (1. Analysis, 2. Design, 3. Development, 4. Implementation, 5. Evaluation)
• Skilled in applying the flexible, 10 - phase Computer-Based Instructional Systems Design (CB-ISD) approach
(1. Analysis, 2. Objective Modification, 3. Instructional Strategy, 4. Outline Content, 5. Develop Materials, 6.
Construct Flow, 7. Storyboard Development, 8. Encode 9. Debug 10. Validate)
• Course Management Planning, Lesson Planning, Plans of Instruction
• Authored/deployed multiple Standard Operating Procedures (SOP) and Job Aids
• Competency and Performance Management programs and systems
professional articles and publications
• “SUSTAINMENT CENTER OF EXCELLENCE LIFELONG LEARNING PORTAL: GATEWAY TO
LIFELONG LEARNING FOR LOGISTICIANS”, authored, by me, for subsequent publication by Major
General Mitchell H. Stevenson, Commanding General, Combined Arms Support Command, in May/Jun 2008
edition of The Army Logistician, The Professional Bulletin of United States Army Logistics,
http://www.almc.army.mil/alog/issues/MayJun08/gen_excellence_portal.html
• “WORKSHOP GOES VIRTUAL” published March 2, 2006, Vol. 66, No 9, edition of the Fort Lee Traveler
• "VIRTUAL TRAINING FOR COMBAT SERVICE SUPPORT SOLDIERS"; Jul/Aug 2003, Army
Logistician, The Professional Bulletin of United States Army Logistics
http://www.almc.army.mil/alog/issues/JulAug03/virtual_training.htm
• “ARMY DISTANCE LEARNING”, January 1999, Interactive CD-ROM and Internet-based
Program. Scripted, Produced, and Directed for Army-wide distribution The Army Distance Learning
Program (TADLP)
• "COMPUTER-BASED TRAINING, GRAPHICAL USER INTERFACE (GUI), & VISUAL ELEMENT
DESIGN & DEVELOPMENT STANDARDS” published in Feb 1997 edition of T.H.E. (Technological
Horizons in Education) Journal (http://www.thejournal.com/articles/13594 & Winter 1997 edition of The QM
Professional Journal.
• Florida State University Criminology Department: (http://www.criminology.fsu.edu/book/visuals.html
• “AUTOMATED IDENTIFICATION TECHNOLOGY (AIT) – COMMANDERS GUIDE”,
United States Army, Combined Arms Support Command – Special Text, published 1996, in support of
Total Asset Visibility of transactions in support of retrograde operations in Bosnia-Herzegovina
(Operation Joint Endeavor). Emphasis was toward utilization of Automated Information Technology
(AIT) and Radio Frequency Identification (RFID)
• “CASCOM KNOWLEDGE ENVIRONMENT (CKE) – GOVERNANCE PLAN”, United
States Army, Combined Arms Support Command, published Jun 2013. The Governance Plan is a
guideline outlining the needs, requirements, goals, scope, administration, maintenance, stakeholders, and
support of CASCOM’s CASCOM Knowledge Environment (CKE) (SharePoint 2010) design,
development and deployment. It identifies lines of enablement for our leadership, business and technical
teams.
• “TACTICS, TECHNIQUES, AND PROCEDURES FOR THE DIGITIZED SUPPORT
UNIT”, United States Army, Combined Arms Support Command – Special Text in CD-ROM format,
published 1995.
• NUMEROUS STANDARD OPERATING PROCEDURES (SOP); defining governance,
processes and procedures for a wide variety of mission focused functions and tasks.
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