Customer Service Representative
Resume:
Judith Harris
Long Beach, CA*****
***************@*****.***
Customer Service Representative
Summary: Professional Customer Service Representative with over 10 years
experience.
Ability to function in a fast-paced environment with multiple and changing
priorities. Strong analytical and problem solving skills. Excellent verbal
and written communication skills. Provide a superior level of service and
support to clients and sales force. MS Word and Excel.
Customer Service Representative
02/12 - 05/13
Brady & Associates
Diamond Bar, CA
. Assisted paralegals with any records research needed.
. Answer phones for the paralegals and accountants.
. Research and resolve problems. Recruit new accounts for the accounting
department.
Customer Service Representative 02/10 -
12/11
DMC Power, Gardena, CA
. Answered approximately 50-100 calls per day.
. Provided efficient and accurate processing of customer orders, and
edited orders received for accurate pricing and codes.
. Assisted with Inventory control, checking stock daily.
. Provided quotes for clients and sales force in a timely manner.
Collections.
Customer Service Representative 07/98 -
10/09
Mark Window Products, Santa Ana, CA
. Received approximately 100 calls per day for authorized dealers in
U.S., Hawaii, and Canada.
. Answered technical questions pertaining to window coverings for
horizontal, vertical, and specialty windows.
. Processed approximately 600 orders per week for clients and sales
department, received by telephone, email or fax.
. Referred approximately 50-100 consumers weekly to authorized dealers
with questions concerning locations, price and use of merchandise.
. Provided a superior level of service and support to clients and sales
force.
. Established and maintained great client relationships and follow-
through.
. Identified and implemented up-sell opportunities to existing
merchants.
. Managed $100,000 in Accounts Receivable collections.
. Handled disputes resolution with proven customer satisfaction.
Judith Harris Page
Two
***************@*****.***
Customer Service/Dispatcher
RPM Transportation, Santa Fe Springs, CA 1996-
1998
. Dispatched and supervised 30-40 drivers throughout Harbor/Rail/Ltl.
and import/export, logistics.
. Obtained proper documents from over 100 brokers for Harbor drivers.
. Coordinated pick-up of merchandise for over 3000 clients to be shipped
overseas.
. Provided quotes to clients for Harbor/Rail/Ltl. and logistics
deliveries.
. Tracked freight, both domestic and international.
. Coordinated pick-up and delivery of over 1000 empty containers within
ports yearly.
Technical Skills:
. Proficient in Microsoft Word and Excel, Outlook, QuickBooks.
. Type 60-65 WPM
. 10 key by touch
. Copier, Fax Machine, Internet, Email
Education and Training:
Pacific Gateway Workforce Investment Network, Long Beach, CA - Career
Enhancement, 2010
Long Beach City College, Long Beach, CA - Business Coursework
Oakwood High School, Toronto, Canada - Diploma Awarded
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