Customer Service Assistant

James T. Cook, Jr **** Cantwell Road, Windsor Mill, MD 21244

443-***-****

**********@*****.***

Profile Coppin State University Alumni. Skilled at organizing work and resolving

problems that arise in day-to-day activities. Have detailed experience in planning,

organizing, and evaluating. Have extensive knowledge in Computer repair,

Networking, Operating Systems and Microsoft Office Suites.

Key Skills -Human Resources

-Microsoft Office

-Computer Repair

(Hardware)

-Physical therapy

Education Coppin State University Baltimore, MD

Fall 2012

Bachelor of Science, Management -Kinesiology

Concentration: Physical Therapy, Nutrition and Pre-Athletic Training

Howard Community College Columbia, MD

Spring 2008

Studied Computer Engineering

Concentration: Hardware, trouble Shooting, virus removal, Operating systems,

networking

Relevant -Kinesiology -Computer Repair.. A+

Coursework -Biomechanics -Computer Network .C++ (Cisco)

-Human Kinetics - Facility Management

-Nutrition - Microsoft Office

-First Aid & Safety Education

-Care & Prevention Injuries

-Therapeutic Modalities

-Anatomy

-Pathology of Injuries

-Rehabilitation Therapy

Experience United Parcel Service Baltimore, MD

Position: Supervisor/Package Handler, May 2010-present

• Supervise between 10-15 employees on a weekly basis

• Provide duties and work assignments nightly

• Unload and load various packages from trailers and trucks, sizes ranging

from 43 feet to 53 feet

• Human resources manager- handle all employees paper work

• Filing, sorting, answering calls, copying

• Administrative duties

Coppin State University Office Assistant Baltimore, MD

Position: Administrative Assistant, September 2010- 2012

• Typing students letters

• Maintaining filing/ student documents/ faxing

• Managing budgets and bookkeeping

• Making travel arrangements/ recruiting

• Receiving/ directing telephone calls

VA Medical Hospital Baltimore MD

Position: Medical Office Assistant/ Physical therapy assistant, May 2009-July

2010

• Maintaining filing/ documents/ faxing

• `Receiving/ directing telephone calls

• Rehabilitation on patients (stretching, taping, etc)

• Coordination of patient appointments and correspondence.

Howard Community College Mailroom Columbia, MD

Position: Mail Clerk, January - November 2009

• Sorted and delivered mail and packages

• Stamp all outgoing mail

• Organize and plan for different work area

• Receiving all incoming calls and forwarding to appropriate personnel

Weis Food Market Columbia, MD

Position: Dairy, August 2008- January 2009

• Stock dairy products

• Handle customers questions

• Cleaning designated areas

United States Postal Service Baltimore, MD

Position: Mail Clerk, November 2007- January 2009

• Sorted all incoming and outgoing mail

• Sorted mail and packages by different postal zip codes

American eagle outfitters Columbia, MD

Position: Stock person-retail associate, August 2007- January 2008

• Stock clothing on shelves

• Cashier

• Answering phones calls

• Answer customer questions

Circuit City Baltimore, MD

Position: Computers sales representative, May 2007- November 2007

• Computer sales

• Customer service- answer questions

• Sell on-floor computers

• Cashier

• Virus removal

• PC repair

Internships Morgan State University Baltimore, MD

Position: Sport Physical Therapist Assistant, August 2011- January 2012

• Completed 700 hours as a physical therapist assistant within the sports

medicine program

• Performed injury treatment (taping, ice/heat, stretching)

• Strength and conditioning exercises

• Rehabilitation and massaging

• Take patients pulse, height, weight, blood pressure

• On and off field treatments therapy machines (cold/hot therapy,

whirlpools, muscle stimulators,

• Setup therapy tables

Licensure CPR, American Health Association, August 2012

Contact this candidate