Customer Service Human Resources
Resume:
Tamara Major
Apopka Florida 32703
*********@*****.***
Professional Summary
I bring 25+ years experience in the area of Customer Service and Office Support person. I have
provided and performed clerical and technical support for management, staff, customers and
clients while possessing excellent organizational, teamwork and leadership skills. I am able to
work independently and under pressure. My goal is to be employed in a healthy growing
company that will utilize my skills and provide opportunities for growth and advancement. With
my flexible schedule I am ready willing and able to accept the changes and challenges of
employment.
Employment History
Paratransit Inc
August 2003 to September 2012
Left company due to relocation
Workers’ Compensation Technician
I performed a wide variety of duties requiring knowledge of workers' compensation benefits and
obligations. I worked on ergonomic issues and maintained the Cal/Osha record keeping database.
Directed and monitored the return to work program. I have assisted in a variety of unit-related
office activities and functions such as the blood drive, wellness program and company board
meeting. I was back up to reception and switchboard coverage, selling passes and coupons,
handling cash and the credit card machine. I scheduled meetings, distributed time-sheets and
paychecks. Maintained and distributed company’s mail and supply inventory. Performed lots of
other duties as required.
Stayed home to assisted my daughter to college out of state
July 2003 to August 2003
Act 1 Personal Service
Sacramento County Probation
February 2003 to June 2003
Temporary Assignment Ended
Clerical Support
Assisted with front office reception and switchboard coverage, greeted and directed visitors. I
answered general questions from the public. Working with the inmates files purged confidential
documents, box files and ship files for scanning. Inputted data using the county department’s
database system. I performed other duties as required.
Stayed home with my kids and volunteer at their schools
November 2001 to January 2003
Page 2
Tamara Major
3044 Foxhill Circle #102
Apopka Florida 32703
*********@*****.***
Health Net Federal Service
December 1995 to October 2001
Company eliminated the position
Human Resources Assistant (1997-2001)
I processed and tracked Family Medical Leaves of Absence, Workers Compensation, Short /
Long Term Disability, State Disability confidential documents. Paid and distributed state
invoices. Maintained and processed new hires orientation packets, over-heads, and power-point
slide presentations. Scheduled meetings and distributed timesheets, paychecks, and office mail.
Operated and trained staff on the resumix system. I served as a delegate on the safety, activity
and ADA committees.
Clerical Specialist II (1995-1996)
Maintained and distributed the company’s personnel and applicant files. Sorted and routed
incoming and outgoing mail. I assisted with reception and telephone coverage. I Xeroxed, faxed,
and performed light typing and data entry. Opened and sorted all incoming resumes, mail and
external job requests. This job promoted me to a Human Resources Assistant.
Education
Sacramento California
High school Diploma 6/1980
Sacramento California
Westland Business College
Associate of Arts Degree 1/1984
Sacramento California
UC Davis Extension Certificate 12/1998
In Workers’ Compensation
Technical Skills
Internet Explorer Microsoft Office
Ten Key Adding Machine Copier/Fax
Postage Machine Telephone Switchboard
Credit Card Machine Employee Trak
Millennium Keller-Soft Osha 300
Resumix System People Soft
Infolik
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