Customer Service Sales

Katia Araceli Camacho

**** ************ ** ** ***. 1812 Houston, TX

Phone 832 265

5768

e-mail: *************@*******.***

Psychologist of Work (1990-1994)

Faculty of Psychology - Universidad Autonoma de San Luis Potosi. (

MEXICO)

Span tram Number: 0812-77210

Highlights: Professional development, Spanish and English fluently,

leadership, work under pressure, management, problem solver and

dependable.

PROFESSIONAL EXPERIENCE

Wendy`s (2010-2013) As Shift manager

10810 Fm 529 Cypress, Texas

. . Guest Service Excellence

. Teambuilding /Training/ Supervision

. Safety/ Quality Controls

. Vendor/Inventory Management

DISH NETWORK MEXICO (2008-2010) As Regional Instructor

Av. Venustiano Carranza No 985 piso 12 Col. Moderna

San Luis Potos , SLP tel. 52-444-******* MEXICO

Lic. Martin Castellanos

. Design and present exiting courses that actively engage

participants. Provide participants with opportunities to reach

their fullest potential through creative expression, cognitive

strategies and sales techniques. Elaborate session plans,

manuals, training implementation, application of adult learning

principles, skills assessments and coaching skills

. Coordinated regional team of training for the national opening of

Dish (satellital TV).

. Taking care of the main goal of the project that it was COSTUMER

SERVICE.

. Training of Sales force, customer service, front desk, call centre,

TMK, quality control, sealers and installers.

. Design and present exiting courses that actively engage

participants, while promote sales methodologies.

. Provide participants with opportunities to reach their fullest

potential through creative expression, cognitive strategies and

sales techniques.

GRUPO INTERDISCIPLINARIO CHI (2004 -2008) As HR Asesor/ Training

Av: Salvador Nava Mart nez 1643-7 (

Consulting )

San Luis Potos , S.L.P Tel. 839-23-91

Cel. 444*******

LAE Karina Maribel Rodr guez

. Professional consultant on HR department. Training, Hiring and pay

roll

. Assisted a consulting team in the administration of HR in how to

assess employee

. Computed yearly, quarterly, and monthly benefits and payroll totals

for clients

. Coordinated orientations and exit interviews for part-time and

temporary employees.

. Completed a training program

. Hiring Procedures, Union Regulations and Labor Laws.

WENDY S CORPORATION (1996-2001) Shift Manager

Clay Rd

Houston, TX

Key Qualifications:

. Knowledge of HR systems and processes

. Payroll control

. Interviews and human factor selection

. Develops and analyze HR metrics and employee turnover reports.

. Excellent communication skills at all levels in organization

. Customer service focused

. Effective at managing multiple priorities

. Clear, process focus, systematic

. Excellent computer skills, including Microsoft Office,

. Fluent in English and Spanish

. Demonstrated ability to drive change

Community Involvement

>>Community service providing Psychologist support and orientation

of ADD Attention Deficit Disorder to Children with these condition,

parents and teachers. (2003-2008)>> Paramedic Volunteer for four years

(CPR and first aids )

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