Customer Service Quality Control

HULING MCDONALD

**** ********** **.

Austin, Tx. 78724

Tel: 512-***-****

Email: ******.********@*****.***

Objective: To obtain a position as a Technical Support Representative or Customer

Service Representative offering opportunities for professional growth and

advancement.

Certifications: A+ (CompTIA Certified Technician).

OS/NOS: MS DOS, Windows 3.x/95/98, NT, 2000, ME, XP, Vista, MAC HW/SW.

Typing Skills: 45-50 Words per minute and 12,000 – 14,000 kph Ten Key.

Technologies: TCP/IP, Routing, PC Hardware/Software, Fault Tolerance Systems, Backup

Systems, Networking Ethernet, Token Ring, and Network Design.

Tools/Applications: Norton Ghost, Dame Ware, Net Meeting, Microsoft Office, Lotus

Notes/Smart Suite, plus various other Utilities and Applications.

EXPERIENCE

*The top 3 jobs were temporary assignments working with staffing agencies, thus the short durations. *

Shieff Services (Hawkins), San Marcus TX, Oct 2010 – Mar 2013

• Worked as a Customer Service/Data Entry agent on the Infusion Project. Infusion uses software to streamline

business.

Iron Mountain (Addeco), Austin TX, Apr 2009 – Aug 2010

• Unloaded stocked, un-stocked and stored case sensitive documents and materials for various companies.

Trifusion LP & Cerqa (Keystaff), Austin TX, Jan 2009 – Apr 2009

• Assembled computer parts, manuals, documents and materials at a Dell shipping and receiving warehouse.

• Performed routine and random quality control inspections.

Digital Motor Works (IT Navigators), Austin TX, Apr 2005 – Dec 2008

• Collected and transformed automotive industry data designed expressly to increase the sale of new and used

vehicles, service and parts.

• Implemented successful business initiatives in order to solve problems caused by the diversity, complexity,

and disparity of car business systems.

Temple Inland (Core Staffing), Austin, TX, Feb 2004 – Mar 2005

• Experience using Computer Associates Automated Helpdesk and Clarify Helpdesk software.

2nd level Help Desk Technician for a Fortune 500 Financial services company.

•

• Imaged laptop and desktop Pc’s using Norton Ghost Software.

•

Sears (Tek Systems), Austin, TX, Nov 2002 - Feb 2004

• Help Desk Administrator – Using Remedy Software specialized in creating, tracking and resolving Sears’s

employee computer hardware and software problems.

Provided quality information to support to LAN/Wan support team, 2nd level VPN support team, Citrix

•

Support, and other various escalation groups; for routing and customer follow-up.

• Connected to client/user systems utilizing Remote Access software to provide troubleshooting of computer

software, hardware and network issues.

Unisys, Austin, TX, Oct 2000 – Nov 2002

• Desktop Support Specialist II – Provided technical support for American International Group, Inc. (AIG),

which is the leading international insurance and financial services organization and the largest underwriter of

commercial and industrial insurance in the United States.

• Responsible for providing front line telephone support for hardware systems, subsystems, and applications

for customers and employees. This included providing support to onsite technicians including server support

and LAN Administrators.

• Carefully documented problems in order to escalate to higher levels for resolution as needed.

` Applied diagnostic techniques; investigate causes and recommend solutions to correct failures.

Applied Materials, Austin, TX, Nov 1999 - Sept 2000

• Material Coordinator- Prepared, packaged and loaded multi-million dollar semiconductor systems for

shipment to national and overseas destinations.

• Conducted inventory and inspection checks of materials.

• Edited and prepared documents using Microsoft Office.

• Delivered presentations using Microsoft PowerPoint.

USMC 1ST Battalion 5TH Marines, Camp Pendleton, CA, June 1995 - June 1999

• Mechanic - Performed preventive and corrective maintenance of vehicles and equipment.

• Quality Control - Conducted inspections of vehicles and equipment.

• Assistant Shop Chief - Supervised repair and maintenance of over 65 pieces of equipment.

Provided training in Lotus Works, Win 3.1, DOS, MS Office for Win 3.1

• Provided solutions to various technical problems.

Maintained a Regimental tactical gear supply database using MS Access.

EDUCATION:

• Austin Community College (CIS Major), Austin, TX, 2001-2003

• Sydney Lanier High School, Diploma 1995

Professional Summary: Hard working, efficient, team oriented professional with excellent problem solving skills

with the ability to work well with others in a team environment. Capability of multi-tasking multiple projects

accurately within given deadlines.

References and additional information available upon request.

Contact this candidate