Customer Service Support
Resume:
Cori Barry
**** *. ****** **. ****** Arrow, Ok **012
*******@*****.***
Objective: Position in the field of advanced technologies/telecommunications utilizing training
and skills.
Experience:
10/2012-Present OSU Medical Center Tulsa, Oklahoma
Help Desk Coordinator- Provides support to Hospital Employees including operating
systems, password resets, access to the network, terminating access, printer install, Application
install, handling all helpdesk phone calls and ticketing system.
Experience:
4/2008 - 03/2012 Electronic Data Systems/HP Enterprise Services Tulsa, Oklahoma
Commercial and Desktop Support/IT Tech Support I - Provides support to American
Airlines employees and service techs including but not limited to operating systems,
equipment break/fix, e-mail, remote and Internet connectivity, password/system access,
commercial and midrange custom applications, executive support and Voice over IP.
Provides AA with Active Directory support, granting access to network shared drives and
associating users as managers of certain PC’s on the directory. Also supported the
Cargonet application by monitoring and recycling failing engines and applications on
city-specific servers. Along with Commercial and Desktop Support (CADS), I am also in
the AA hardware group supporting boarding pass / bagtag / hardcopy printers, electronic
gate readers / boarding gate readers and flight information display screens airport-wide.
Supporting Networks/IP Configuration airport wide, Software and Hardware support for
PC's, Laptops. Assigning Printers over IP, install/removing SW for computers. Assisting
with Windows 7 rollout nation wide for Airports, installing sw, setting up systems.
10/2006 - 04/2008 Electronic Data Systems/HP Enterprise Services Tulsa, Oklahoma
Instant Management Team - Support for field technicians managing and maintaining
software and hardware tickets created due to problems unable to be resolved locally by
the helpdesk. In this position it was my teams responsibility to manage the ticket
database including the closing, reassignment, postponement and dispatch of problem
tickets created or requested by groups such as Mid Range Coverage(MRC), Decision
One, Network Operations Control (Noc), AT&T, EDS field technicians and Oranges
Businesses / SITA.
9/2004 - 1/2006 Barton Dental Laboratory Tulsa, Oklahoma
Assistant - Fabricate or repair full or partial dentures, and other related dental devices
Construct dental appliances that are used to repair, replace or reposition dentures Use
small hand tools and rotary instruments, electric lathes, high-speed motorized equipment,
drills, waxes, high-heat furnaces, and other specialized laboratory equipment Performed
administrative functions for the dental laboratory Observed safety precautions when
working with potentially hazardous materials.
Education:
10/2009-11/2011-Community Care College/Clary Sage
•
Associates in Science of Cosmetology
•
Skills:
Customer Service and Support Expert Currently used/ 7 years
Microsoft Office Suite Expert Currently used/ 7 years
Computer Support and troubleshooting Expert Currently used/ 7 years
Microsoft Windows 95/98/XP/VISTA Expert Currently used/ 7 years
PC General Hardware laptops, desktops and wireless devices. Expert Currently used/ 5
years
Sabre Host Terminal Emulator Intermediate Currently used/ 4 years
Remote Desktop Support Expert Currently used/ 5 years
Windows 7 Intermediate/3 years
Cisco System Intermediate/ 3 years
Citrix Intermediate/ 3 years
Active Directory Expert/ 6 years
Refrences upon request
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