Customer Service Representative

BRITTNEY HOWARD

***** ***** *****, *** *******, LA 70127

Cell: 469-***-**** : *.**********@****.***

Career Overview

Enthusiastic Customer Service Representative who follows policies and

procedures, while offering a friendly customer environment.

Core Strengths

Strong organizational skills.

Adaptive team player.

Active listening skills.

Order processing.

Seasoned in conflict resolution.

Microsoft Office proficiency.

Sharp problem solver.

Excel spreadsheets.

Courteous demeanor.

Professional and mature.

Energetic work attitude.

Telephone inquiries specialist.

Self-directed.

Excellent communication skills.

Invoice processing.

Computer-savvy.

Telecommunication skills.

Strong interpersonal skills.

Cash handling.

Customer service-oriented.

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed

all assigned tasks, working overtimeas needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of

key accounts.

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different

plans and product packages.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer

flow.

Work Experience

Telephone Banker

February 2012 to February 2013

Capital One Bank - Irving, TX

Opened new customer accounts, including checking, savings and lines of

credit.

Processed cash withdrawals.

Adhered to Capital One security and audit procedures.

Researched and resolved customer issues on personal savings, checking and

lines of credit accounts.

Entered member transaction data into the online banking software.

Maintained confidentiality of bank records and client information.

Directed specific questions to appropriate branch personnel.

Delivered prompt, accurate and excellent customer service.

Customer Service Representative

March 2011 to December 2011

Aegis Communications - Irving, TX

Took inbound calls from members of, United Health Care.

Enrolled members into the best plan for them, discussed members plan and

premiums and answered any questions that the member had.

Collected customer feedback and made process changes to exceed customer

satisfaction goals.

Provided accurate and appropriate information in response to customer

inquiries.

Maintained up-to-date records at all times.

Properly directed inbound calls in phone queues to improve call flow.

Customer Service Representative

May 2010 to November 2011

PFS Web - Plano, TX

Helped customers place online orders for Kiehls' online, answer any

questions the customer may have.

Place online orders and took credit card information to process

transactions.

Processed an average of 80 transactions each day in a timely manner.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Built customer confidence by actively listening to their concerns and

giving appropriate feedback.

Communicated information to customers about product quality, value and

style.

Informed customers about all product lines and services offered by the

company.

Customer Service Representative

January 2010 to April 2010

Arbitron Radio Ratings - Dallas, TX

Made outbound calls to potential participants to recruit them for upcoming

radio rating surveys.

Collected some personal information to send out their surveys and cash

gifts.

Made follow-up calls after the survey.

Built customer loyalty by placing follow-up calls for customers who

reported product issues.

Collected customer feedback and made process changes to exceed customer

satisfaction goals.

Sales Associate

June 2008 to February 2010

Arden B - Plano, TX

Computed sales prices, total purchases and processed payments.

Maintained knowledge of current promotions, policies regarding payment and

exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Recommended merchandise based on customer needs.

Operated a cash register to process cash, check and credit card

transactions.

Guided customers in choosing items that reflected personal style and shape.

Facilitated monthly and quarterly physical inventory counts.

Replenished floor stock and processed shipments to ensure product

availability for customers.

Designed displays to make the store experience interactive and engaging.

Displayed the appropriate signage for products and sales promotions.

Arranged items in favorable positions and areas of the store for optimal

sales.

Authorized payment of invoices and return of merchandise.

Printed various labels and tags for all merchandise.

Cashier

March 2006 to December 2006

Albertson's - Carrollton, TX

Executed cash transactions quickly and accurately.

Greeted all customers.

Handled products and equipment in accordance with safety and sanitation

guidelines.

Conducted price checks for cashiers and service clerks.

Checked out customers and bagged items quickly.

Served shoppers in a prompt, courteous and friendly manner.

Educational Background

Nursing

Stillman College - Tuscaloosa, AL

Minor in Psychology

3.6 GPA

Coursework in Acute Care Nursing

Coursework in Women's Health

Coursework in Adult and Family Health

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