Customer Service Assistant
Resume:
Joel Fernandez
Apopka, FL *****
********@*******.***
OBJECTIVE: Seeking a challenging position that would allow me to utilize my practical
knowledge and experience while offering an opportunity for professional growth and
advancement.
EXPERIENCE:
Randstad Agency Temp Job Positions 0911 – present
Express Scripts 10-12/12/12
• customer service in and out bound calls
AIG/21St Century – AI Recovery, - Lake Mary, FL 1/05-9/10
Salvage Dispatch Tech (Team Leader)
• Pull losses from the register, process claims alerts and new losses
• Process updates from AIR GE mailbox, call shops, review and update IRS notes.
• Assign vehicles to Copart, review picks up verifications, and review billing notes.
Set up and maintain excel spread sheet of how many files are assigned to Copart
Vendor. I also prepare a deficit billing spreadsheet. Review copart issues and send
Notes to inform the adjuster of any issues.
• Maintain and research files in daily diary dates.
• Answer phone calls, to provide customer service for internal and external clients.
Gold Mechanical LLC, Winter Garden, FL 3/04–9/04 Administrative
Assistant/Account payable/receivable
• Process time critical rental invoices on a monthly basis in quick book system.
• Review A/P, process bills, research invoices, input new vendors' information.
• Front desk duties maintain the flow of mail & answer phone calls.
• Drive at times forklift to unload equipment from trucks. Scan all parts, and scan and
maintain inventory in the warehouse.
American International Group - New York, NY 6/99-2/04 Administrative
Assistant - Domestic Brokerage Group Operations
• Review A/P, process bills, research invoices, input new vendors' information.
• Schedule boardrooms and monthly budget meetings; set up video conferencing.
• Order name plates, business cards, office supplies, cell phones, laptops, PCs, fax
Machines. Reorganize departments floor plans . 7 floors organize seating office for
Over 400 employees.
• Arranged travel for high-end executives in the department.
• Monitor and handle repairs to PC's, cell phones, and office equipment.
• Schedule and maintain five pool cars; drive vehicles to get serviced.
• Process mail merges; create and maintain public folders in MS Outlook.
Reporting Specialist - Special Project Unit, Domestic Brokerage Group
Operations 4/96 – 6/99
• Maintained database for Cash Collateral Reconciliation Unit.
• Designed database for personnel files, trained and monitored clerical staff, maintained
Departmental budget reports. Updated database as needed and produced the edited
Reports for presentation to senior management.
Skills: Organizational, time management and prioritizing skills. Analytical with
Strong research investigative skills. Well-trained interpersonal skills, Windows NT 4.0
MS Word, Excel, Access, Outlook, PowerPoint; Lotus 1-2-3; typing/55wpm.
References submitted upon request
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