Customer Service Manager
Resume:
Lora A Lueders
**** **** **., **. ******, MO ****6
****.*******@*****.***
Experience Summary
Skilled and dedicated Office Manager and Executive Assistant with accounting, payroll, and
paralegal experience coordinating and supporting daily business, operational and administrative
functions.
Demonstrated ability to provide comprehensive support for management; excel at scheduling
complex meetings, providing customer service and managing essential tasks.
Highly focused and results –orientated in supporting complex deadline driven operations;
able to identify goals, priorities and resolve issues in initial stages
Efficient at organizing and completing AR/AP functions, audits, collections and invoice
processing.
Experienced administrating payroll data/deductions and tax filings for small businesses.
Proven track record of accurately completing research, reporting and information
management activities within demanding time frames
Draft legal documents, contracts, correspondence with the court while working with attorneys
in and executive /paralegal capacity for over 6 years
Proficient in Microsoft Office Suite (Word, Access, Power Point, Excel), QuickBooks, data
entry and web design
Ability to exercise professional judgment and mature decision making with confidentiality.
Professional Experience
Antique Press St Louis, MO 5/2010 to present
Administrative Assistant/Buyer
Transpar St Louis, MO 8/2007 to 5/2010
Executive Assistant
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Lora A Lueders
3905 West Dr., St. Peters, MO 63376
****.*******@*****.***
Executive Assistant for the Director of Transportation, Special School District of St Louis
•
County
Managed the AR/AP of million dollar clients for school district
•
Conducted Audits and monitored employees payroll, vacation, insurance, and deductions
•
Assisted with creating, monitoring and balancing large school budget for transportation over
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multiple contract years
Responsible for drafting confidential business correspondence for client and government
•
needs
H&H Contracting Wentzville, MO 1/1996 to 8/2007
Administrative/Office Manager
Interviewed, hired and managed up to 35 full and part time employees and their
•
benefits
Administered office and helped company grow into a million dollar landscaping
•
business
Coordinated large scale bids for service and vendor management for current and
•
potentials clients
Excelled at customer service and diffusing problem situations with builders, vendors
•
and clients
Earned status of main contractor for Taylor Morley Home Building and other builders
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in the St Louis, St Charles counties due to ability to come in under bid and ahead of
schedule
Well versed in clarifying, filing and navigating complex local, state and permits and
•
guidelines
Reviewed and audited contracts, insurance documents for business, subcontractors and
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employees
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Lora A Lueders
3905 West Dr., St. Peters, MO 63376
****.*******@*****.***
Responsible for quarterly and year end taxes for employees and small business for over
•
10 years
Sullivan and Associates Law Firm St Louis, MO 1990 1996
Legal Assistant /Office Manager
Draft legal documents, contracts, correspondence with the court while working with
•
attorneys in an executive /paralegal capacity for over 6 years
Education
St. Louis Community College Legal Studies Law, Torts, Civil Procedure, Business,
Accounting
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