Customer Service Assistant
Resume:
Stacy L. Castillo
*** ******* *** ***. ** Yonkers NY 10704
************@***.***
Summary of Qualifications:
Dedicated and detailed oriented archivist with eleven years of experience
in processing archival collections, answering reference requests and
knowledgeable of archival and records retention principles and practices.
Proficient in The Museum System, Microsoft Office Word, Excel, Access,
Lotus, Adobe Photoshop, relational databases, and the scanning of photos
and documents.
Education:
June 2003 Master of Arts, Public History and Archives, Wright State University.
May 2001 Bachelor of Arts, History, Youngstown State University.
May 2001 Certification in Historic Preservation, Youngstown State University.
Employment:
2003-2013 Associate Archivist, IBM Corporate Archives
Responsible for the handling of research requests from the media, educational
institutions, company employees and external customers via phone, email and
on-site visits. Processed, accessioned and maintained archival collections,
collections consist of photos, digital files, audio, video, art work, paper
documentation on IBM history from 1890 to present. Assisted in the managing
of IBM Archive’s contractor employees on-site and at an off-site location.
Facilitated the planning/spending of archives budget and assisted in the records
retention processes. Assisted in the relocation/reorganization of our off-site
storage location. Aided in the planning of IBM’s Centennial by collaborating
with various vendors, IBM departments and media to make the archives
collections accessible to be used in promotional materials, films, books and other
ephemera to promote/celebrate IBM’s Centennial celebration.
2002-2003 Intern, Air Force Research Laboratories
Facilitated the research of various requests for documentation by scientists and
staff and processed various archival collections.
2001-2003 Graduate Assistant, University of Dayton Archives
Responded to research requests from students, university faculty and the external
patrons, supervising reading room, and processing collections. Processed and
selected records from the University’s retiring president to be sent to the
University Archives.
1999-2001 Customer Service and Cash Office Associate, Kohl’s Dept. Store
Responsible for the returning of merchandise, counting and balancing registers,
supervising of POS employees, counting and balancing safe, counting and sorting
cash, balancing and preparing deposits.
Intern, Mahoning Valley Historical Society
1999.2001
Responsible for developing and implementing a storage plan for the Historical
Society’s off site storage of various artifacts.
1996-2001 Office Assistant, Drs. Larry and Catherine Karlock
Performed various office duties, including greeting patients, answering phones, scheduling appointments,
and filing patient records.
Educational Experiences:
2000-2001 Responsible for interviewing retired employees of the GM Lordstown Plant that will
become part of the Oral History archives. The interviews are part of a Working Class
Project for the Urban Studies at Youngstown State University.
2000-2001 Researched the history of West Front Street in Youngstown, Ohio. Completed
Ohio Historical Inventories of Buildings located on the street.
1999-2000 Participated in researching the history of McDonald Steel Mill in McDonald Ohio.
Responsible for researching the history of the main motor system.
1999 Completed Ohio Historical Inventory form for the residence at 50 Woodbine in
Youngstown, Ohio.
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