Manager Insurance
Resume:
Baker, La. *****
************@*****.***
Tiffany Williams
Objective: To obtain a challenging and creative position where my education
ability, experience & training can be effectively and profitably used to
enhance the growth of the company and my career.
Skills: I'm fluent in Microsoft Office, Legacy (CIMS), Facets, Blue 2, IAWD
Imaging, Extra (Session), Business Objects XI, Max MC, Jiva and Flexi Bill.
I have excellent verbal, listening and communication skills. I have
successfully managed between 5-7 employees all while maintaining
productivity.
Education: A.A.S. Business Administration/Management July 2008
Kaplan University-GPA 3.0
Diploma
May 2002
Istrouma High School-GPA 3.40
Experience: Blue Cross Blue Shield of Louisiana Baton
Rouge, La.
TPA/Special Account Advisor II
July 2006-July 2013
Assisted members and providers with coverage and
claims information.
Analyzed several policy types and computer systems to
respond
accurately and effectively to inquiries regarding
benefits, adjustments,
claims and payments made. Calculated reimbursement on
inpatient and
outpatient claims & retrieved daily business reports.
Composed &
proofread letters to members, providers and agents
explaining payment
amounts and benefits to ensure accuracy in the
information provided.
Blue Cross Blue Shield of Louisiana
Baton Rouge, La.
Correspondence Advisor II
Feb. 2009-Mar. 2011
Reviewed inquiries sent by fax or mail from members,
providers and
agents to determine what action should be taken.
Researched several
different systems to determine where the request
should be routed for
processing. Demonstrated professionalism while
assisting walk-in
customers in the Lobby area to guarantee our clients
receive the highest
level of service. Composed & proofread letters to
members, providers
and agents explaining payment amounts and benefits to
ensure accuracy.
Direct General Auto Insurance
Baton Rouge, La.
Licensed Service Representative/Agent May
2004-Dec. 2005
Assisted customers with billing and coverage
information on their automobile insurance policy.
Provided auto
quotes to potential customers in several different
states. Wrote auto
policies and educated customers on the coverage they
were purchasing.
Calculated endorsement and renewal figures for
customers based on
vehicle information given. Accepted insurance premium
payments over
the phone for customers.
McDonald's Restaurant
Baton Rouge, La.
Swing Manager
April 2001-Oct. 2003
Supervised and assigned crew members to different
positions on the
night shift, keeping the store's inventory in line for
the truck order,
assisted front counter and drive thru with order
taking to be sure orders
were accurate. Organized bins and restocked freezers
for the morning
shift, counted registers and made bank deposits for
the night shift.
Awards/Achievements:
1999 & 2000-Scholastic's Award
2001-Coaches Award
2002-Cum Laude Graduate GPA 3.40
2006-Principal's List (June & August Term)
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