Project Manager Customer Service

Thom Jorett

** **** **** *******, ** *****-****

215-***-**** ****.******@*******.***

Profile

Seasoned, mature, resourceful Information Technology professional with a record of successfully managing IT operations, implementing new software and hardware solutions, providing superior technical support, project management, and business / data analysis.

Technically savvy, able to quickly absorb leading-edge technology (server / desktop operating systems, virtualization, VOIP, application implementations).

Business processes acumen that melds technological knowledge and vision to translate business requirements into system initiatives that support the company’s objectives.

Core Competencies

* Windows Server 2008, 2003, 2003 SBS

* Active Directory, DNS, DHCP, Group Policy Management

* Exchange Server 2007, 2003, 2000, 5.5

* Microsoft SQL Server 2005, 2003

* Windows Server Update Services (WSUS)

* Windows 7, Vista, XP

* MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), MS Project, Visio

* VMware / VSphere (5.0)

* Citrix XenAPP and Xen Desktop / Terminal Server

* Symantec A-V and Mail Security

* Barracuda (Spam & Virus Firewall)

* Symantec (Veritas) Backup Exec 8 through 12

* ScriptLogic Desktop Authority

* Track-IT Helpdesk Tracking

* SQL, Crystal Reports, Scripting

Certifications

• Microsoft Certified Professional – NT Server, Windows XP

• Comp TIA - A+, Network+

Education

Maxwell Institute (1982)

* C. C. P.

Shippensburg University (1979)

* B. A. (Business Administration / Mathematics)

Eastern Center for Arts & Technology (Continuing Education)

* Installation / Management of Microsoft Servers.

* UNIX System Administration.

* AIX System Administration.

* HTML - Web Page Building.

* Relational Database Development.

Professional Experience

The Renfrew Center

Philadelphia, PA 19128

August 2012 - Present

Information Systems Coordinator for a multi-site, co-location data center, virtualized network. Operational tasks include supporting the network infrastructure, Electronic Medical Records system, technical training, project management, system documentation and helpdesk.

Arbor Material Handling, Inc.

Willow Grove, PA 19090

February 2008 – August 2012

Systems Administrator for a material handling distributor and warehouse design company with wide area network connected regional offices. Perform administration of the local and wide area network (router configuration / maintenance, network backup / recovery, Active Directory, anti-virus / spam / malware removal, networked multi-function machines), user desktop deployment / maintenance, database administration / development / enhancement / documentation, telecommunications (procurement / maintenance), telephone systems (land and cellular), electronic building access system, I.T. equipment procurement / vendor relations.

* Administration of Microsoft server operating systems (2008 / 2003 / 2003 SBS) and Microsoft desktop client operating systems (Windows 7, XP).

* Enterprise level support for Microsoft Active Directory and Exchange Server (2003 / 5.5).

* Project management / training / support of E.R.P. system conversion.

* Administration of TCP/IP network.

* Disaster recovery management.

* Database development / maintenance / custom report creation utilizing SQL, Crystal Reports, Access, and Excel.

* Application training classes in Microsoft O.S. and Office Suite (Excel, PowerPoint & Word).

* Implementation of smart phone and tablet technology.

* Creation of system and end-user documentation.

Computamin, Inc.

Hatboro, PA 19040

November 2003 – January 2008

Creator and day-to-day operations management for Internet and direct marketed, computer generated, Nutrition Information Service product.

* Nutritional research, marketing (product design, advertising, product placement), systems analyst / programming of product and operational functions.

* Supported: Inventory Control, A/P, A/R, G/L, Purchasing, Job Costing, Sales Order Entry / Analysis & Financial Statements.

Double H Plastics, Inc.

Warminster, PA 18974

January 1998 – November 2003

I.T. Director for a manufacturing company with remote locations connected via a VPN secured Wide Area Network.

* Administration of a multi-platform infrastructure of UNIX (SCO) / Linux (RedHat) / Microsoft Windows Servers (NT / 2000) / Exchange (5.5), MS SQL (7.0), and APACHE Web servers; running Active Directory services.

* Implementation of TCP/IP based Client / Server network.

* Installation of network hardware (cabling, switches, routers, print servers, workstations).

* Installation / updating of patch management solution for Windows server operating systems, RPM’s for Linux servers, anti-virus (Norton, Trend Micro, Sophos, McAfee) and blacklist / whitelist maintenance for anti-spam (SpamAssassin, McAfee) solutions.

* Project management leader of Y2K compliance initiative.

* Development of initial company web page (HTML).

* Application development environments: BBx® Pro/V, Visual Basic, VBA, Access and Excel.

* System analysis / implementation of Wireless Warehouse system.

Professional Services Group, Inc.

Rydal, PA 19046

February 1988 – January 1998

Project Manager for a value added reseller (VAR) leading varying sized teams performing systems analysis / design, coding, implementation, training and support, for small to mid-sized businesses.

* Administration of Microsoft Windows NT, Novell and UNIX O.S. based networks.

* UNIX scripting utilizing Bourne, Korn and C shells.

* Development of company owned manufacturing system. Modules included Inventory Control, Scheduling, Warehousing, A/P, A/R, G/L, Purchasing, Job Costing, Sales Order / Analysis & Financial Statements.

Micro-Man, Inc.

Horsham, PA 19044

August 1983 - February 1988

Programmer assisting in the design, coding, documentation, and training of a File / Data Base Management System utilized in the development of application systems.

Inter-County Hospitalization Plan, Inc.

Jenkintown, PA 19046

July 1979 – August 1983

Health insurance claims processor, promoted prior to first employment anniversary to Customer Service Representative for individual policy holders, then promoted again to CSR / Pre-Sales for group hospitalization plans.

Contact this candidate