Customer Service Manager

Mary E. Tirado

*** ****** ***** *******, ** ***** C 917-***-**** E

(**********@***.***)

. Excellent customer service and presentation skills.

. Proven ability and desire to embrace new skills and concepts.

. Excellent organizational skills and ability to work in a high volume,

challenging environment.

. Highly experienced in prioritizing and problem solving to meet strict

deadlines.

. Excellent analytical skills to troubleshoot errors and make necessary

revisions to data entries.

. Team Player ability to assist and motivate peers in a team situation.

Computer Experience

MS Word, Excel, Outlook, Access, and care cast operations systems, EDI

Integrated billing system, Ecinfosystem-Utilibil tracking system, Destwin,

Authorize Net

Job Experience

Robison Energy & Oil, Westchester July 2007 -

Present

Title: Billing Coordinator/Credit Representative

. Maintaining and printing bills, verifying description and dollar

amounts for accuracy; ensures compliance with client's billing

protocols.

. Ensure daily invoices are submitted to client. Work with Contract

Administrators to assure that bills is processed quickly, following up

on needed approvals to finalize bills.

. Update demographic and price contracts on accounts. Create gas and

electric budgets for customers.

. Establish Excel-based invoices for re-billing. Web enable customer

access to company website and trouble shoot problem accounts with IT.

. Resolve customer issues with other department personnel and

department managers

. Utilize company's collection system, collection letter series and

recall accounts for follow ups.

. Post payments and adjustments to customer accounts. Batch payments and

checks to prepare for bank deposit.

. Ability to collect money and retain customers. Process credit card and

check by phone payments.

. Handling incoming and outbound calls from accounts with past due

balances.

. Emailing correspondences, reviewing, updating and reconciling account

information.

. Reviewing accounts and negotiating payment arrangements on credit

hold, determining whether to release a delivery based on credit terms

and payment history.

. Assist credit manager and other credit representatives as needed.

Help walk in customers with bills, pricing and collect payments.

. Genergy, New York April, 2006- May,

2007

Title: Billing Analyst/ Account Manager

. Prepare, distribute, revise, coordinate approval process, and finalize

in house system bills.

. Updated monthly trip schedule.

. Provided related management reporting and analysis.

. Obtained information from IT about system issues and upgrades.

. Follow- up emails to senior engineer to dispatch technician to field

work.

. Opened new jobs for problem meters and investigations.

. Created and maintained all tenant and client billing inquires.

. Analyzed and checked accuracy of data to prepare report on electric

and water energy consumption and demand.

. Coordinated customers contract history to evaluate and negotiate new

contracts and renewals.

Montefiore Medical Center, Bronx NY

February, 1997- March, 2006

Title: Financial Representative

. Coordination with management patient financial obligations to the

hospital.

. Executed all insurance inquires including, pre-certification,

insurance follow-ups.

. Worked with patients on payment arrangements.

. Counseled patients on benefits and financial responsibility relative

to billing obligations.

. Researched to gather information from patients, demographics, third

party payer and other sources.

. Identifying managed care requirements.

. Knowledgeable of various insurance codes and related medical

terminology.

Education

Westchester Community College Business Administration A.S.

2010

Hospital League/ 1199 Training Certification for IDX software

2005

Additional experience and references upon request

Contact this candidate