Customer Service Supply Chain

Fernando H. Lemme

**** ******* **** **, ****** Mound, TX 75022 ( Ph #: 214-***-**** (

Email: *****.**@*****.***

PROFILE

Accomplished leader offers extensive Supply Chain, Procurement and

Logistics management experience. Directed Operational and Financial

performance for multinational Fortune 500 companies in the Americas.

Successfully managed domestic and international operations. Experienced

across multiple industries: telecom, consumer electronics, retail, food &

beverage, chemical and automotive.

Directed multi-distribution center operations. Developed and implemented

Logistics and Distribution strategies to maximize cost reduction.

Experienced negotiating contracts, pricing and services. Managed cross-

functional teams to execute continuous improvement, lean and Six Sigma

Programs and Projects, delivering innovative solutions with high impact for

the business.

Demonstrated team leadership focusing on customer satisfaction and service

level improvement.

Strong interpersonal skills, planning and execution abilities.

Industrial Engineer with a MBA degree. Bilingual English-Spanish.

CAREER PROGRESSION

EXEL / DHL Supply Chain

Jul 2012-Mar 2013

Logistics Business Unit General Manager / HP and Intel operations

Directed Logistics Operations and Financial performance for multiple

Business Units. Directed multi-Distribution Center Operations with 500+

associates. Business unit organization and P&L full accountability. Managed

material procurement to manufacture plants, domestic and international

distribution of finish goods, kits, parts and accessories. Directed

Operations, Finance, Procurement, Warehousing, Transportation, Inventory

Control, Vendor Management Inventory (VMI), Safety/OSHA, Security, Reverse

Logistics, IT, Industrial Engineering and Quality areas.

. Achieved and exceeded annual revenue budget by 106%. Managed team

execution cost out projects, tight control of the KPIs and main operating

expenses, resulting in a reduction of 15% of the total operating cost.

. Successful Operation turned-around improved Customer Service by 30%.

Developed and implemented business process re-engineering, resulting in

increased customer service level from 72% to 94%.

. Improved HSE audit score by 20%. Developed and revamped sites Safety

Programs, resulting in an increase of the sites corporate audit

compliance score from 80% to 100%.

NOKIA

2004-April 2012

Senior Logistics Program Manager

Americas Regional Logistics Manager

Latin America Logistics Capabilities Regional Manager

Directed Americas Regional Logistics and Distribution capabilities

development. Led Supply Chain professionals to develop and implement world

class Logistics strategies. Managed, developed and deployed domestic and

global supply chain networks for material procurement to manufacture plants

and finish goods distribution to wholesale and retail channels (US-Mexico

cross-border, China, Europe and Latin America Business Units). Directed

programs and projects across the Americas for optimizing Supply Chain

processes, ERP and IT capabilities.

. Led Global Logistics Operations and reduced $4.2M in operating cost.

Directed program to develop and implement harmonized processes and

organization structures for the global Logistics business unit

operations.

Fernando H. Lemme

2/2

. Established Distribution Channels. Led outstanding deployment of new

distribution strategy across the Americas region, exceeding goals by

reaching 80% in volume channel demand coverage.

. Managed Demand & Supply Planning. Successfully executed the

implementation of the CPFR Program (Collaborative Planning,

Forecasting and Replenishment Program) across Latin America customers,

exceeding goals by reaching 78% of volume demand visibility.

. Successfully deployed SAP R/3 upgrade for the Americas Logistics

region. Exceeded project scorecard goals by 114%, delivering the

solution on schedule with no business disruptions.

GE PLASTICS

2003-April 2004

Supply Chain Operations Director

Directed regional multi-DC Supply Chain operation. Managed order

fulfillment, purchasing, warehousing, transportation, demand planning,

forecasting and inventory planning, import-export and customer service

areas. Full P&L and team management accountability.

. Saved $1.1M on operating expenses. Managed team execution cost out

projects resulting in $1.1 million annual savings, by implementing an

operations process re-engineering.

. Optimized inventory turnover by 48%. Led a combined initiative to

streamline warehousing and purchasing areas processes dramatically

increased inventory turns by 48%, reduced on hand inventories by $3.1

million.

. Named "GE Operations MVP" (Most Valuable Person). Award granted for

executing a cost out project for streamlining the warehousing operations,

resulting in annual savings of $240,000.

KEYSTONE FOODS

2000-April 2002

General Manager, McDonald's Supply Chain Business Unit

Supply Chain Director

Directed regional multi-DC Supply Chain business unit. Directed Supply

Chain Operations, Purchasing, Finance, IT and HR areas. Business unit

strategy, organization and P&L full accountability.

. Business unit turned-around saved $2.5M. Led acquisition of out-of-

control McDonald's Supply Chain business unit. Developed and implemented

business strategy and operations re-engineering, resulting in annual

operating expenses savings of $2.5 million.

. Improved Customer Service by 43%. Increased On Time Delivery from 67% to

96%.

. Improved Quality Standards by 80%. Audit ratings improved from 54% to 97%

by leading the full implementation of Safety, HACCP, FDA, and TIF quality

norms.

CHRYSLER 1996-

1999

Supply Chain Manager - Parts & Accessories Division

VOLKSWAGEN A.G.

1994-1996

Inventory Planner - Parts & Accessories Division

EDUCATION

MBA, Master in Business Administration

BS, Industrial Engineering

CERTIFICATIONS

Six Sigma Green Belt Certified // ISO 9000 Quality Norms Auditor

LANGUAGES

Bilingual English-Spanish

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