Customer Service Sales
Resume:
Laurence Rosenthal
Streetsboro, Ohio 44241
*******@*****.***
Objective:
I am looking for a position in business development by using over 20+ years of experience.
Education
• Bachelor of Arts in Psychology; Minor in Marketing and Business Development –
University of Akron
Skills/Certifications
• Computer skills: 36 wpm. Knowledge of Microsoft software (AS 400, Goldmine, Word,
Office, Excel spreadsheets), e-mail programs, and Plan-o-Grams.
• Use Social Media as a way to improve sales and visibility of my products. Linked-In,
Facebook and Twitter are the main ones.
• Attended many sales training and motivational seminars over the years to improve skills.
• Seminars in key machines and key products, LNS, Fasteners, business development and
very comfortable with any product lines.
• Business development in person and through phone sales. (20+ years experience.)
• Able to generate up to over 80++ positive phone calls a day on a consistent basis.
• Phone solicitations, customer service, report generation. Experience in general office
equipment.
Work History:
3/2010-6/2013: Hillman Group- Account Development Representative
I was responsible for managing new accounts by warm & cold calling, using Social Media
Websites such as Linked In, Facebook & Twitter and by setting up a telephone sales strategy. I
have found new accounts and have displayed our products and information using Social Media.
The “research profile” I have on Linked In gets me in the back door of a company and enables
me to find and connect to their employees and their decision makers without a gatekeeper to
slow me down. I am currently connected to over 5 million people and their companies. When
you have a connection to the group you have targeted, it becomes easier to find the person you
need to talk to and accomplish your goal. This process makes the selling process quicker and
easier. I created and maintained profiles using Goldmine, a database management system.
Social Media allowed me to achieve 110 % of goal every quarter from the day I started. Other
responsibilities included making sure our publications and manuals were up to date and sent to
our customers, collections on overdue accounts, solving customer issues, and follow-up on
customer service calls. I have been rewarded with many bonuses and recognition awards because
of my achievements.
2/2008-10/2009 Delta Diversified / MRI of Akron - Recruiter
Recruiting of medical, scientific, sales and management personnel in the Pharmaceutical, and
Paper industries by the solicitation of job orders from hiring authorities; setting up interviews,
closing the deal, and maintaining and developing a database over the phone. MRI - I added
management professionals in the Plastic Industry. Agency record was set for the first year of
employment. My first candidate was placed within first sixty days of my hiring.
5/1983-2/2008: Ford Motor, Chrysler/Dodge/Jeep, Volkswagen, Hyundai, and Kia -
Commercial Fleet Sales Manager, Fleet Salesman, Leasing Manager, Aftermarket Sales
Manager, Customer Service Manager, and Salesman.
I was responsible for the Sales of Fleet & Retail cars and trucks nationwide of all makes and
models of the dealer that I was working for, and for the retail sales of used vehicles. I sold
extended warranties, aftermarket products, and telephones for cars. Performed all of the follow
up necessary to make sure each vehicle was cleaned up, licensed, titled, serviced, and delivered.
I followed a customer base of over 100 companies and their decision makers and maintained
contact with over 1000 retail customers. I have sold over 5000 vehicles over the course of 26
years in automobile sales. I was salesman of the year (sold the most vehicles in a years period of
time) for 17 of those 26 years. I maintained the highest levels of customer service and received
recognition many times as being the best in the region by Ford Motor Company. I achieved their
highest award "Legend/Leader" status in 2000. In 2001 I was the second largest volume
salesman for Ford Fleet in the United States selling over 700 vehicles nationwide. You don’t
always achieve volume and profit, but I always attempted to include both in every deal that I
made.
I worked for Marshall Ford (9 years), Jim Marsh Ford (11 years), Clarke
Ford/Chrysler/Dodge/VW and Kia (3 years), Royal Dodge/Chevrolet, Fred Martin Chrysler/
Dodge/ Jeep, and Great Lakes Hyundai.
Awards: 300/500 Masters Club, Sales Legend/leader, and Master Salesman, Commercial Fleet
Managers Award, many trophies, a gold ring and a bottle of wine with my name on it.
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