Customer Service Supply Chain

Kalim S. Turner

**** ******* ***. #** *****, NY *0457 718-***-**** ***********@*****.***

Summary of Skills

Print Management • Retail Store Operations • Inventory Control Management • Supply Chain Management • Customer Service/ Satisfaction Management • Risk Management • P&L Management • Payroll Management • Team Building/ Training/ Supervision • Merchandising Strategies

Experience

FedEx Office Print & Ship Services- New York, NY 2012 to Present

Center Assistant Manager

* Create and maintain customer-focused environment for a top performing 24-hour multiservice (digital/ large format printing, retail sales, self-service copying, faxing, computer rental, and shipping) center of a Fortune 500 company with over 7,000 transactions monthly and 2 million in sales annually.

* Model, monitor and facilitate all processes for 15-20 team members to hit key performance indicators driving customer satisfaction, retention and revenue.

* Accountable for scheduling, payroll management, P&L management, training compliance, bidding, ordering, supply chain monitoring and inventory control compliance.

FedEx Office Print & Ship Services- New York, NY 2010 to 2012

Lead Project Coordinator

* Supervised the consultation, scheduling, monitoring and facilitation of all production processes (including the pick-up and delivery) of customer orders (approximately 25-40 projects per shift).

* Directed team members in reprographics techniques, copying protocols, various digital editing software programs, etc.

FedEx Office Print & Ship Services- New York, NY 2007 to 2010

Center Production Coordinator

* Produced copies of printed, typewritten, digital and other machine-acceptable original material adhering to copying protocols using digital software, photocopy, large format and finishing equipment.

IKEA- Atlanta, GA 2006 to 2007

Goods flow Coordinator

* Ran daily inflow of store (350,000 sq. ft. store, over 10,000 articles, $7-10 million in merchandise on hand, approximately $2 million per week in sales) merchandise.

* Led 45-60 coworkers in the commercial filling of merchandise in sales spaces.

* Trained team in operational routines, effective merchandising techniques and inventory control procedures minimizing inefficiencies while optimizing productivity.

IKEA- Atlanta, GA 2005 to 2006

Goods flow Coworker

* Handled outflow of store merchandise in warehouse areas utilizing manual and motorized pallet jacks as well as powered industrial trucks.

Education

Stony Brook University- Stony Brook, NY • August 99 to December 00

Offsite Educational Services- New York, NY • September 98 to June 99

Technology

MS Office (Word, Excel, PowerPoint, Publisher) • Adobe Suite (Photoshop, Acrobat, Illustrator, InDesign) • POS Software • Oracle Applications (Inventory/Supply Chain/ Warehouse Management, Customer Relationship Management) • IPRO Software • Photocopier Equipment (Ricoh/ Canon/ Xerox) •

Large Format Printing Hardware (HP/ OCE/ Epson) Finishing Equipment (Velo, Coil, Comb, Tape, Wiro, 3-hole drill, saddle stich, laminating, cutting, folding machines)

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