Customer Service Manager

Location:

Posted:

August 29, 2013

Rhuey Reilly-Cruz

Deltona, FL 32738

*********@*****.***

Professional Overview

Conscientious and responsible swing manager, who has a dedicated work

ethic, is excellent at juggling multiple tasks, and works well under

pressure.

Skills

- Bilingual [fluent in both Spanish and English] - Management

- Customer Service - Cash Handling

- Refunds

Work Experience

October 2011 to Present Certified Swing Manager

Deltona, FL

Provide excellent customer service by ensuring that every customer's

wants and needs are met, answer customer's questions and concerns, make

day, evening, and overnight deposits, accept payments from customers and

make changes as necessary, issue refunds and handle customer complaints to

guarantee customer satisfaction, ensure freshness of food and ingredients,

by checking for quality, keeping track of old and new items, and rotating

stock, maintain cleaned and organized eating, service, and kitchen areas.

Education and Training

Current Seminole State College Sanford, FL

In Progress

2011 Atlantic High School

Port Orange, FL

Diploma

Certifications/Awards

Serve Safe Certification

Promotion from Crew to Crew Trainer

Promotion from Crew Trainer to Shift Manger

Received one of two $500 scholarships for participation in

Law & Government Academy in high school