TINA M. INGRAHAM-MASSEY

**** ******** ******* • Clarksville, Tennessee 37040, ab9p69@r.postjobfree.com • 931-***-****

EDUCATION

Master of Science in Management, with honors Austin Peay

State University (APSU)

August 2011

Clarksville, TN

SUMMARY OF QUALIFICATIONS

• Detail-orientated, highly focused and analytical/detailed professional with experience several major federal

and state financial programs

• Proven customer service skills working with a diverse student population, able to provide assistance to

graduate and undergraduate students, while coordinating/ managing databases & projects

• Proficient in Microsoft Office Software, MUNIS, SunguardHE Banner Information System, Microsoft

Windows® operating system, Macintosh operating system, database management, facsimile, and

recordkeeping

PROFESSIONAL EXPERIENCE

CITY OF CLARKSVILLE/CLARKSVILLE GAS & WATER (CGW) – Clarksville, Tennessee 2012-2013

Assistant Contract Manager (FEMA Project Manager) – Engineering Department

Provided support to the City of Clarksville by providing assistance with its FEMA relief effort and engineering contracts.

• Acted as a liaison between Federal Emergency Management Agency (FEMA), Tennessee Emergency

Management Team (TEMA), and the City of Clarksville Gas and Water Department

• Created and compiled the incremental TEMA quarterly report for FEMA reimbursement, demonstrating

financial stewardship, overseeing project management, adhering to policies, standards & procedures

• Database Manager and organizer for the 50 plus areas affected by the May 2010 flood, developed reports

• Coordinated, monitored, reconciled, documented, FEMA project accounts for auditing purposes/case

evaluations, and reporting purposes in accordance to federal and state regulations and institutional policies

• Established and maintained the CGW/FEMA database files, both electronic and paper format

• Updated, compiled, audited, maintained, and reviewed engineering contracts, maintained engineering

contracts, examined quotes, tallied bids, and awarded bids. Attended contractor meetings

AUSTIN PEAY STATE UNIVERSITY (APSU) – Clarksville, Tennessee 2007 to 2012

Office Supervisor – Public Relations and Marketing Office

Provide high-level of employee relations support to the Director of Public Relations and Marketing Office at APSU.

• Interfaced with stakeholders as an university liaison, by monitoring through “ask the Gov,” replied to

inquiries, as well as, resolved customer concerns, keeping within HIPAA and FERPA regulations

• Procured supplies, equipment, services and merchandise, requested price quotes, and proposals

• Processed requisition and issued purchase orders, expedited deliveries, resolved invoice problems

• Brand ambassador, managed existing contracts and suppliers relations, maintaining a positive environment

• Assisted all customers to clarify requirements, proposes sourcing options; evaluates and recommends the best

sourcing solution, adhering to company policies

• Assisted in the implementation of social media outlets (Facebook and Foursquare) through promotions

• Supervised and developed work schedules for student employees, communicated job expectations, planning,

monitoring, appraising results, assisting students with concerns, coordinated work schedules and daily

activities, conferred with directors regarding productions

• Responsible for creating, formatting, and disseminating the Dean’s list for publishing

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TINA M. MASSEY

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• Demonstrated financial stewardship by managing and balancing marketing, recruitment, and operating

budgets with mathematical and statistical calculations in excess of $700,000 with previous fiscal year

encumbrances, using Excel spreadsheets and formulas

• Developed, accessed, and refined databases consisting of publications, press releases, and press inquiries

• Acted as a primary contact while establishing collaborative partnerships with faculty, campus departments,

media, vendors, and other external organizations, in support of the university

• Analyzed requests for purchase requisitions keeping up-to-date with purchasing policies

• Responsible for keeping the APSU logo trademarks current, maintained quality by enforcing standards

• Managed time and attendance records, reported & corrected inconsistencies

• Managed special projects including the summer schedule, Fast Facts, and inclement weather lists

• Attended relevant workshops, conferences, and other professional development events remaining current with

job requirements and expectations

Program Assistant - Tennessee Early Childhood Training Alliance (TECTA) 2006-2007

Provided support to the TECTA Office staff housed at APSU.

• Managed the TECTA grants for the students that were eligible to receive the funds, along with keeping

accurate accountability of the required documentation, courses, and monetary amount per student

• Database manager for the TECTA (APSU program), maintained data documentation on the TECTA students

progression and retention, via electronic database

• Counseled students regarding their admission to the TECTA program and their progression towards an

associate’s degree in Early Childhood via course management

• Assured high quality service by coordinating the successful implementation of student orientations, scheduled

an publicized information, provided input for strategic planning, created training material

• Outreached & assisted student’s advisement while maintaining a high degree of confidentiality

• Developed and maintained a procedure manual of regulations that govern the TECTA APSU website

• Served on the TECTA Advisory Committee engaging stakeholders

• Coordinated the advisory meetings by designing power point presentations, planning meals, organizing

seating charts, scheduling speakers, and hosting meetings

• Disseminated information regarding the TECTA textbook loan program

CLARKSVILLE-MONTGOMERY COUNTY SCHOOL SYSTEM – Clarksville, Tennessee 1994 to 2006

Free and Reduced Meal Coordinator – Child Nutrition Office (Teacher’s Assistant)

Provided customer service support to the Clarksville-Montgomery County School System stakeholders, while adhering to

federal, state, county guidelines and/or statutes.

• Received, reviewed for accuracy, and determined the eligibility of applicants of the Free and Reduced Meal

Program for potential federal reimbursement of over 11,000 applicants. Ensured changes in eligibility were

identified and documented for a diverse population, including thousands of transit military families

• Inspected work sites to ensure accuracy of the school cafeteria managers and their proper usage of equipment,

rating and scoring each cafeteria, resolving problems as necessary, maintaining workflow

• Issued notification of eligibility determination to applicants and supervised documentation of eligibility

determination. Counseled low-income families in need of federal assistance

• Supervised and provided workshops and training seminars to managers and staff. Instructed and trained

cafeteria managers and bookkeepers in reviewing and updating student meal status.

• Verified, audited & assured for accuracy eligibility status facilitating corrections

• Generated, disseminated and coordinated daily database - downloading of eligibility information,

TINA M. INGRAHAM

• Provided eligibility summaries to departments within the system to assist in determining qualifying of various

grants, while staying in compliance with the Memorandum of Understanding

• Assisted county, state and federal auditors with the annual review process

• Developed and implemented educational lesson plans in a K-5 computer lab. Taught lessons as needed

Additional Education & Certification

• Certificate of Achievement from the FEMA Emergency MGT Institute for IS-00100/00700, September

2010

• Bachelor of Science in Professional Studies, 4.0 GPA, Summa Cum Laude, APSU, May 2010

• Associates of Science of Liberal Arts, APSU, December 2009, Summa Cum Laude, APSU

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