Customer Service Administrative Assistant

Zuleika D. Moore

*** *** ******* ****. *******, FL 32771, 407-***-****,

***********@*****.***

Summary

Self-motivated individual with over 18 years experience in administration

and customer service. Adept at prioritizing and completing tasks to meet

customers 'needs.

PROFESSIONAL EXPERIENCE

ArthroCare Corporation - Sanford, FL

3/2008-present

Field Support Administrative Assistant

. Maintains inventory of all company products for trade shows, labs and

meetings using Mobile Asset Inventory software.

. Provide daily customer service and assistance with sales reps.

. Streamlines and maintains attendee roster for Mobile Lab dates using

Microsoft Excel. Submits monthly and yearly attendance reports to

regional managers.

. Generates return material authorization requests for defective

product.

. Validates and confirms purchase orders, tracks order processing

actions from point of entry through delivery.

. Assists department manager with inventory reports, revisions of new

hire orientation materials and various other projects.

. Tracks all equipment on loan to outside distributors, performs due

diligence via email and phone to ensure instrumentation is returned in

a timely manner.

. Oversees all returns of meeting and lab materials daily.

. Organizes and maintains all filing system, SOP Binders and product

pricing books.

. Daily cleaning of medical instruments using on-site decontamination

facility.

. Ordered and distributed office supplies while adhering to a fixed

office budget.

Budco Corporation - Highland Park, MI

3/2003 - 2/2008

Administrative Assistant

. Maintained a communication system with the manufacturing plant,

product ship points and customers ensuring accurate and timely

shipment of orders.

. Provided productions updates and customer order information to

management on a daily basis.

. Created daily production spreadsheets and order reports using

Microsoft Excel.

. Set up new accounts and provided customers with product and shipping

information.

Budco Corporation - Highland Park, MI

3/1999-3/2003

Fulfillment Driver

Loaded truck and properly secured items to prevent damage during

transportation.

. Completed on-time deliveries by choosing the most efficient routes.

. Recorded each delivery using the proper paperwork before leaving the

warehouse.

Budco Corporation - Highland Park, MI

3/1994-3/1999

Assembly Specialist

. Order processing

. Custom Kitting and processing

. Accurately read, understood, and carried out written instructions.

. Attended monthly safety meetings to ensure machine operation safety.

. Set up stations by receiving picking and packing order and gathering

packing materials using a RF scanner.

COMPUTER SOFTWARE EXPERIENCE

( Microsoft Excel, Word, and Outlook

( FedEx and UPS Logistics Software

( Mobile Asset Software

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