Customer Service Manager

Trameika Jackson

***************@***.*** • **** Edenborn Ave. #613 Metairie, LA 70002• 504-***-****

Overview Experienced Accounts Receivable Specialist known for accuracy, attention to detail and

timeliness in managing disbursement functions in a healthcare environment. Excellent

interpersonal, collaboration, and problem solving skills. Areas of strength include:

Billing/Coding/Collections Reconciliations/Invoicing/Payment

Spreadsheets/AR Reports Transactions

Organizational Skills GAAP Standards and Government

Computer Literacy Regulations

Work as Team Player Clerical/Customer Service/ Communication

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Skills

Problem Solving & Time Management Skills

Analyzing Reports & Research Abilities

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Microsoft Word, Excel, Access, PowerPoint, Outlook

Computer

Netwerkes, Xactimed/Med Assets, Medical Manager, SSI Medical Applications

Skills

Mainframe, OCW, FMS, Signature, EDM, Papervision

QuickBooks, McKesson, Check Digit, Code Correct, Epic

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Experience

North Oaks Health System Hammond, LA

Accountant September 2012- Present

• Perform daily cash management activities including recording and g/l reconciliation of cash accounts.

• Analyze balance sheet accounts to identify re-class issues and adjustments as needed.

• Distribute monthly financial statements and reports to management.

• Prepare journal entries for month end close.

• Perform intercompany reconciliation.

• Maintain and update spreadsheets related to days cash on hand.

• Communicate and establish effective working relationships with internal operations and external customers.

• Maintain proper support for year-end audit.

• Serve as back up to other members of the financial reporting area.

Childrens Hospital

New Orleans, LA

Senior Biller November 2008- September 2012

• Supervised up to six billing clerks and managed the daily activities of the billing department.

• Trained new billing personnel.

• Posted payments, researched credit balances, and audited accounts for possible appeals.

• Balanced daily totals and prepared bank deposits.

• Prepared and distributed monthly billing and accounts receivable reports.

• Multi-tasks high level priorities.

• Provided recommendations to solve problems pertaining to billing issues.

• Developed strong team building and team leadership ability in a customer service environment.

KForce (Ochsner Foundation)

New Orleans, LA

Accounting Clerk October 2007 – November 2008.

• Collected any outstanding balances and copayments from guarantors at the time services were rendered.

• Prepared invoices for data entry.

• Compiled and sorted invoices and checks.

• Recorded all checks and posted payments.

• Maintained the general ledger.

• Reconciled and balanced accounts.

• Ensured age receivables on the reports were coordinated with responsible parties and resolved.

Chidrens Hospital

New Orleans, LA

Collections Specialist December 2005 – October 2007

• Contacted payers on any balances over 45 days old to complete collections inquiry.

• Conducted follow-up on accounts daily, ranging from 30 to 120 days.

• Reviewed and prepared bad debt accounts for the collection agency.

• Monitored all resubmitted claims until payment is received.

East Jefferson General Hospital

Metairie, LA

Billing Collector II June 2000 – August 2005

• Billed commercial and government payers electronically and hard copy.

• Reviewed explanation of benefits and submitted claims back to the payers as requested.

• Analyzed billing discrepancies and completed billing denials within 48 hours.

• Updated insurance information and verified documents to obtain financial data for use in accounting records .

Education

University of New Orleans

December 2011, Bachelors of Science in Accounting

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