Customer Service Technician
Resume:
K i r k V. K ronenberger
Columbus, TX 78934
Ki r ****@*****.***
PROFESSIONAL M ulti-band, I nc.; 5605 Green Circle Drive, Minnetonka,
M N 55345
E XPER I E NCE Service Technician, March 2009 – Present
• Troubleshoot and repair satelli te television systems.
• Install broadband devices to work with satelli te system.
• Brief customers on Directv policies and services.
• Consistent top performer in customer service.
• U tilize and maintain company vehicle and equipment.
Mount Charleston Lodge; 5375 Kyle Canyon Road, Las Vegas,
N V 89124
Bartender, March 1999 – March 2007
• Serve customers drinks and food as ordered.
• Keep bar area clean and organized.
• Handle large amounts of money in cash and credit card
receipts.
• Perform other various duties as requested.
• Service and maintain video poker machines.
• General maintenance on guest cabins.
Gabby’s Barbeque ; 4010 Spencer H ighway, Pasadena, TX
77504
Bartender, August 1996 – March 1999
• Serve customers drinks and food as ordered.
• Keep bar area clean and organized.
• Handle large amounts of money in cash and credit card
receipts.
• Perform other various duties as requested.
Waiawa Cor rectional Facility; 94-560 Kamehameha
H wy, Waipahu, H I 96797
A dult Corrections Officer, October 1989 – November 1994
• Transported prisoners to funerals and medical appointments.
• Provided around-the-clock security.
• Enforced rules and regulations for the inmate population.
• Provided watch-commander duties periodically as requested.
• Provided on-the-job t raining for newly hired corrections
officers.
M I L I TARY SERV ICE United States Army
Enlistments: 7 July 1980 Houston, TX – 6 July 1983
Charleston, SC
118 February 1985 Houston, TX – 20 Jun 1989
P residio, CA
Honorably D ischarged – Rank of E-5 promotable to E-6
Company Soldier of the Month – September 1986
D ivision Artillery Soldier of the Qua r ter – 3 rd & 4th
Q ua r ters 1986
25th I nfant ry D ivision Soldier of the Qua r ter – 2 nd Q ua rte r
1987
D ivision Soldier of the Year – 1988
Medals: Army Achievement Medal x4
Army Commendation Medal x2
Schools:
Air Assault School – February 1989
Basic NCO Training Course – November 1988
Primary Leadership Development Course – June-July 1988
H igh School Completion Course – Friedberg, GE – 1983
E D UCAT ION Walt Disney P rofessional Customer Service
T raining
Customer Service Training, September 2011
SBCA – Satellite Broadcasting and Communications
Association
Satellite Technician Training, November 2008
San Jacinto Community College
General Education Classes – Psychology Major – GPA 3.66/4.00
T EC H N ICAL SK I L LS * Satelli te Installation * Satellite
T roubleshooting
* Broadband/Satellite in tegration * Flexible Self-
Starter
* Dedicated employee * Excellent Customer
Service
* Advanced Installation Meter * Handheld Computer
ADD I T IO NAL SK I L LS * Spanish * Microsoft Word
* Microsoft Excel * Microsoft PowerPoint
* Dedicated Programs – both online and offline
* Section Chief/Squad Leader
* T rainer/Evaluator of newly arrived soldiers
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