Customer Service Manager

JENNIFER SCHMIDT

Henderson, N V * **** H: 702-***-**** C: 702-***-**** s *******@*****.***

Career Focus

Skilled multi-functional individual with experience in the customer service industry. Familiar with

Microsoft windows software, Microsoft office (Word, Excel, Outlook, Etc.), Social networking

websites, Multi-line Phones, and Opera.

Core Qualifications

Computer Literate Microsoft Word, Excel, PowerPoint

Customer Service Strong knowledge of People (both

Creative Problem Solving customers and coworkers)

Cash Handling Quick learner

Strong verbal communication

E ducation and Training

Bachelor of Arts in Progress, Music Education 2015

University Of Nevada - Reno, NV, U SA

3.15 GPA

Coursework in Music and Education.

Member of Sigma Alpha Iota, International Women's Music Fraternity

Member of The University of Nevada Marching Band, Wind Ensemble and Symphonic

Orchestra

Accomplishments

Routinely helped as many as 120 customers each day in a high-volume retail outlet.

Received numerous “exceeds expectations” ratings on performance reviews.

Managed call flow with up to 4 calls in queue per minute.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex

situations and resolving problems to maximize efficiency.

Work Experience

Box Office Agent Mar 2013 to Aug 2013

V Theater Group - Las Vegas, N V

Provided theater guests with information about the live productions at the V theater and

Saxe theaters both directly at the box office and over the phone.

Cross-trained and provided back-up for other customer service representatives when

needed.

Promptly responded to general inquiries and reservation requests from customers,

brokers and coworkers via, telephone, e-mail and fax.

Shift Manager Jul 2012 to Dec 2012

Taco Bell - Sparks, N V

Exhibited thorough knowledge of foods, beverages, supervisory duties, service

techniques, and guest interactions.

Continually monitored restaurant and took appropriate action to ensure food quality and

service standards were consistently met.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Communicated well and used strong interpersonal skills to establish positive

relationships with guests and employees.

Performed cashier duties and prepared food when necessary.

Mastered Point of Sale (POS) computer system for automated order taking.

Reservation Agent Oct 2011 to Jul 2012

Sands Regency - Reno, N V

Answered department telephone calls within 3 rings, using correct salutations and

telephone etiquette.

Monitored room availability using Opera Software.

Referred guests to local restaurants and recommended attractions in the area.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Housekeeper May 2011 to Jul 2011

Main Motel - Ely, N V

Cleaned and returned vacant rooms to occupant-ready status.

Hand dusted and wiped clean office furniture, fixtures and window sills.

Removed finger marks and smudges from vertical surfaces, including doors, frames

and glass partitions.

Emptied and cleaned all waste receptacles.

Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied

guests with extra towels and toiletries when requested.

Swept and vacuumed floors, hallways and stairwells.

E xtra-Curricular Activities

Sigma Alpha Iota: Initiated April 2010

University of Nevada Marching Band: Tenor Saxophone, Bass Drum, Alto Saxophone,

Cymbals and Tuba.

University of Nevada Wind Ensemble: Clarinet, Bass Clarinet and String Bass

University of Nevada Symphony Orchestra: String Bass

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