Manager Customer

Chris Coburn

***** **** ****** *******, ******** 48221

**** ************ ** ******,********* 70058

Phone: 313-***-**** Fax: E Mail: ***************@*****.***

[c.c.]

Objective

To obtain a position where my combination of education, training, skills and talents can be put to use to help execute the company plan.

Experience

Tax Professional – LR Tax and Bookkeeping November 2009-present

Tax Preparation Duties

• Met with clients to discuss their tax-preparation needs.

• Advise clients to bring all of their receipts and tax forms before preparing their tax forms.

• Completed everything from simple tax returns for individuals to more complicated ones for business clients.

• Reviewed business financial reports for accountants, checking data and verifying computations.

• Researched information for clients, answer their questions and help them get the biggest tax breaks and refunds possible.

• Maintained records of tax returns in a computer database.

• Extracted electronic tax returns and forms when information was missing.

• Calculated fees for clients and mail their forms to the IRS.

• Helped to train new tax preparers on procedures and policies.

Management-Fed Ex Office April 2003-May 2008

• Demonstrated consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

• Evaluated the efficiency and productivity of team members in creating positive customer experiences

• Resolved customer disputes and complaints to ensure timely resolution and customer satisfaction

• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the

center ensuring a clean and professional environment

• Established and managed a process for customer flow in the center to improve service experience ensuring customers needs are

met quickly and quality products are delivered

• Provided training and development of team members on assigned shifts by monitoring goals and providing feedback

• Interviewed job applicants, complies with all company hiring policies and assists center manager with the hiring of team members

• Coached, counseled and provided feedback to team members on their performance and to ensure adherance to company

policies and standards

• Maintained communication with the lead production coordinator and/or production team to ensure deadlines are met and quality

checks are being performed

• Oversaw shipping related services and activities

• Responsible for communication with the center manager and team members on daily/weekly/monthly goals, performance to

plan,key performance metrics, customer issues and company initiatives

• Complied with and enforces FedEx Office established policies and procedures and maintains an environment of controls

• Assisted center manager in review and transmission of payroll and daily close out of POS

• Performed all other administrative duties as needed or requested including without limitation scheduling, payroll management,

training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

• All other duties as needed or required

Education

Cass Technical Highschool 08/86 - 06/90

Commercial Art

Wayne State University 01/91-

School of Business- Junior

Skills

CDL-A, Air Brakes, Combination Vehicles, Passenger, Hazardous Materials, Tanker, Doubles endorsements

Certified IRS Tax Preparer

Videographer and editor

2

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