Management Project

*** * ******** ****. **** D MONROVIA, CA *****

RONNE PUZON 626-***-**** **********@*****.***

OBJECTIVE

Bachelor of Science in Technical Management with emphasis in Business Information Systems graduate and

experienced Business I.T. professional seeking a challenging position in a corporate environment with

substantial opportunities for professional growth

SUMMARY

More than 7 years of corporate experience in business systems analysis, database management, project

management, workflow process streamlining and ERP (entity resource planning) systems

Bachelor of Science in Technical Management with an emphasis in Business Information Systems graduate

from DeVry University

Certified Six Sigma Green Belt for Process Improvement by USC Viterbi School of Engineering and the

Institute of Industrial Engineering

Extensive experience in the Systems Development Life Cycle including systems analysis and requirement

definition, systems design, development, integration and testing, acceptance, installation, deployment and

maintenance

Averages 80 WPM and highly proficient in all Windows platforms, database programs, and Microsoft Office

Suite, with extensive experience in Word, Excel, PowerPoint, SQL Server Management Studio, SQL Business

Intelligence Studio, Access, Visio, Calendar, Schedule Plus, Outlook, Lotus Notes, QuickBooks and the

Internet

Excellent written and verbal communication skills, extremely organized, self-driven and detail-oriented

Demonstrated ability to work with different cross functional groups, thriving in a deadline driven

environment, adept in managing multiple projects and priorities, and ability to maintain a helpful and

professional demeanor in interacting with all types of individuals

EXPERIENCE

Kaiser Permanente Insurance Company Burbank, CA

Data Management Analyst (Contractor via Rose International) October 2012-Present

Work as a key player with different cross functional groups throughout the System Development Life Cycle

(systems analysis and requirement definition, systems design, development, integration and testing,

acceptance, installation, deployment and maintenance) in assessing current business needs and the

implementation of solutions

Manage and oversee contract fulfillment for insurance regions in Colorado, Georgia, Virginia, Washington

D.C and Maryland, including metric tracking and project management

Serve as a point of contact for key stakeholders and work closely with 3rd party fulfillment vendor in

maintaining code tables, databases, programming logic in building contracts and executing projects

Manage and analyze departmental databases by working with raw business data through the use of

Microsoft Access, Microsoft Visio, SQL Server and Microsoft Excel

Manage insurance Summary of Benefit Coverage (SBCs) fulfillment and maintain mapping logic through

different platforms as well as supporting different cross functional groups in user acceptance testing

through the use of CARS (common archive retrieval system) and PSP (print strategy pathways)

Manage bi annual system rollovers through requirements gathering, systems design and testing

Streamline departmental business processes through analyzing current workflows and finding solutions

Prepare reports, project status updates, project documentation, project planning and budgeting

International Controllers Inc. Diamond Bar, CA

Business Systems Analyst May 2006-August 2012

Worked closely with management and staff from regional and international offices in coordinating I.T.

based projects, agendas, directing tasks, calendars, organizing meetings and events

Managed databases through the use of Microsoft Access, Microsoft Visio, SQL Server Management Studio,

SQL Server Business Intelligence Studio and Microsoft Excel

Worked as a key player in the Systems Development Life Cycle in working with different cross functional

groups and stakeholders in assessing business needs and solutions, as well as implementation and user

acceptance testing

Interfaced and acted as liaison with business clients and stakeholders in implementing projects and

agendas

Assisted in streamlining business workflow through the strategic automation of manual business processes

Prepared reports, project status updates, project documentation, project planning and budgeting

Provided departmental support to a base of over 20,000 clients regarding database and account inquiries

Maintained account records, vendor invoices and coding to accounts, as well maintenance of order forms,

account information and account modifications

Mann Theatres – Glendale Exchange Glendale, CA

Chief of Staff / Supervisor May 2004 - April 2006

Supervised a staff of 10 employees each shift, processed cashier sales, regulated theatre inventory and cash

flow using theatre management software, and balanced inventory using Microsoft Excel

Trained new employees in concession sales techniques and proper use of theatre machinery

EDUCATION

USC Viterbi School of Engineering - Professional Programs August 2013

Certificate of completion from the USC Viterbi School of Engineering in Six Sigma Green

Belt for Process Improvement and certified by the Institute of Industrial Engineering

DeVry University, Pomona 2009 - June 2013

Earned a Bachelor of Science in Technical Management with an emphasis in

Business Information Systems degree

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