Customer Service Assistant

Stephanie Langomas

*** ****** ****** *** **, Bronx, NY 10459

347-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Motivated natural leader with strong work ethic. Organized and conscientious of deadlines and

expectations. Professional with a commitment to customer service. Works well in teams and

encourages excellence in teammates.

EDUCATION

B.Tech, Criminal Investigation May 24, 2013

A.A.S., Criminal Justice May 25, 2012

SUNY Canton, Canton, NY

GPA: 3.42

LANGUAGE

Fluent in Spanish

EXPERIENCE

Orientation Receptionist (Temporary Staff) Summer 2013

Suny Canton, Canton, NY

• Assist incoming students with class schedules and orientation

• Assist incoming student’s with making appointments with academic advisors

• Record student information needed for academic advisors appointments

Intern Spring 2013

St. Lawrence County Sheriff’s Department, Canton, NY

• Observe patrol duties and procedures

• Notate data regarding incidents and activities

• Interacted with personnel within the county criminal justice system

Resident Assistant Aug 2011 – May 2013

SUNY Canton, Canton, NY

• Enforce school policies

• Ensure safety for the resident’s in the dormitory

• Record detailed reports of statements and activities about incidents

• Mediate disputes between residents

Office Student Assistant Aug 2009 – May 2013

SUNY Canton, Canton, NY

• Maintain confidentiality of sensitive documents

• Assist customers with policies and procedures

• Answer customer service issues and refer as needed

Orientation Leader Fall 2010, 2011, 2012 & Spring 2013

SUNY Canton, Canton, NY

• Assisted first-year students with transition to college

• Encouraged students to get involved on campus

• Communicated with students and parents about campus resources

LEADERSHIP

President Aug 2011 – May 2013

Peer Educators SUNY Canton, Canton, NY

• Coordinate educational events around health and safety

• Train new student volunteers in educational activities

Student Representative Spring 2013

SUNY Canton Judicial Board, Canton, NY

• Evaluated campus disciplinary cases and recommend sanctions

• Debated details of cases with Board members including faculty and administrators

AWARDS Spring 2013

• Spirit of Success Award

• Certificate of Appreciation

• Leaders of Tomorrow Award

• Humanitarian Award

HONORS

• Chi Alpha Epsilon

Spring 2011

• Alpha Phi Sigma Spring 2013

Contact this candidate