Customer Service Technician
Resume:
Brenston Treaudo, Jr.
********@*****.*** 504-***-**** Gretna, LA
Work Experience
McDonald's Corporation (Crew Trainer)
Gretna, Louisiana
. Providing exemplary customer service
. Taking initiative and ownership for all training and customer matters
. Consistently following company standards and policies
. Demonstrating and promoting teamwork and leadership
Education
Delgado Community College January 2013 - May 2013
New Orleans, LA
Certifications:
. Introduction to Telecommunications
. Introduction to Network Cabling - Copper Based Systems
. Introduction to Network Cabling - Fiber Optic Based Systems
Coullier Career Center September 2009 - May
2010
New Orleans, LA
Skills Overview
Computer Technician
. Ability to perform computer network configuration of standard residential
and commercial topologies
. Well versed in software troubleshooting including, but not limited to,
viruses, driver issues, and program installations of laptops and desktops
. Proficient in the installation of Widows and MAC based operating systems
. Ability to terminate and construct cat 3-6 wires
. Ability to address hardware issues including: installing ram, hard
drives, replacing motherboards and installing NIC cards.
Brenston Treaudo Resume - page 2
Telecommunications Technology
. Awareness of the commercial applications of telecommunications devices
. Can identify two-pair, four-pair UTP, Coaxial and Fiber Optic cabling and
associated connectors and IDC devices
. Understand the basics of troubleshooting and can develop work around
solutions to systems faults
. Awareness of safety in regards to working on a job site and personal
protection measures
. Able to explain the basic operation of networks, telephones, fax
machines, television systems and cellular telephones
. Can determine signal flows and connectivity in actual telecommunication's
devices while referencing block diagrams
Copper Technology
. Can install, test, and troubleshoot copper systems in accordance with
EIA/TIA standards including residential and commercial installations.
. The ability to test and certify copper cabling networks.
. Can pull, install, terminate, and test 4-pair cabling faults in the 568A
and B configurations, including wire mapping and tone and trace.
. Know network topologies for commercial and multi-unit dwellings to
include the role of backbone cabling, horizontal cabling, and
telecommunications rooms and interconnects.
. In-depth knowledge into types and uses of cabling and the ability to
connectorize UTP, STP, and Coaxial cabling systems in the F-type and BNC
style.
. Can punch down and test 4-pair cable on both 66 and 110 blocks.
. Can determine bandwidths and applications of various types of cabling
systems.
. Demonstrated ability to use tools including: cutters, strippers,
crimpers, and punch down tools.
. Understand the technician's role in regards to Fire Stopping techniques.
Fiber Technology
. Can install, test, and troubleshoot copper and fiber optic cabling
systems in accordance with EIA/TIA standards including residential and
commercial installations.
. Understand the theory of light transmission systems and how to optimize
system performance.
. Know network topologies for commercial and multi-unit dwellings to
include the role of backbone cabling, horizontal cabling, and
telecommunications rooms and interconnects.
. Demonstrate ability to us tools including: cutters, jacket strippers,
crimpers, polishing pucks, and microscopes.
. The ability to test and certify fiber cabling networks.
. Can pull, install, terminate, and test fiver cable with SC and ST style
connectors and mechanical fiber optic splices.
. Can determine bandwidths and applications of various types of cabling
systems.
. Familiarized with time domain reflectometers and can troubleshoot a fiber
optic installation using visual fault finders.
References:
Technology Field:
Mr. Trevon Nichols
Apple Specialist
Email: **************@*****.***
Mobile: 504-***-****
Mr. Denzell Rousseau
Controls Specialist (U.S. Army)
Email: ***************@*****.***
Mobile: 602-***-****
Contact this candidate