Service Supervisor
Resume:
Resume
Education
* ***** ** ******* ********* College, Studying Visual Communications (Graphic Design and
Desktop Publishing).
Employment
May 2011 Present / Multitech Office Machines
Field Service Technician Supervisor Chad Piediscalzo
Stationed full time at West Jefferson Medical Center as a contractor in the I.T. Dept... Duties
were repair and maintenance on all printers, faxes and all desktop hardware and peripherals.
Both PC and Mac environments. Working knowledge of many third party software and server
variables, including working with their teams to make software work in the hospital's printing
environment. Troubleshoot and repair all networking printer issues via Landesk and Remote
desktop.
Reported to Bob Pellegrin, Desktop Engineer in charge of all printing.
Oct. 2010 April 2011/ Uni Copy Technologies
Field Service Technician Supervisor Dino Distefano
Duties similar to previous employer
Responsible for repair and maintenance on all printers and faxes (some copiers) that were
under
contract with employer, as well as charge calls.
Territory from Lake Charles, La. to Mobile, Al., including one whole day or two a week at
Lallie Kemp Medical Hospital in Independence, La. to give attention to customer’s large
contract
Attained certification to work on all Xerox printers, faxes and copiers up to 4250 model. Some
Toshiba certification.
2007 2010 / Allfax Specialties Printer and Fax Dept.
Field Service Technician Supervisor Kevin Breaux
Duties included troubleshooting, service and repair of printers (including networking) some
copiers and faxes in customer‘s offices. Maintained parts inventory in my personal vehicle.
Ordered any necessary parts via laptop computer. Handled all billing and estimates.
Numerous accolades were addressed to the service manger stating their appreciation in my
professional appearance, attitude and commitment to their needs in the field environment.
Primarily repaired and maintained HP Printers an MFPs, although I also worked on many
Brother and Lexmark printers, as well as Sharp copiers and faxes
2003 2006 / Professional Color Service
Digital Imaging Specialist Supervisor Alex Barkoff
Duties similar to previous employer
1989 2003 / The Times Picayune Publishing Corporation
Digital Imaging Specialist / Assistant to Chief of Electronics Supervisor Alex Barkoff
Duties included editing and readying photos and graphics for publication. Maintaining and
troubleshooting all printers and computers, regarding imaging issues. Creating and calibrating
curves and algorithms for all equipment to seamlessly print with the same results on varying
media.
Working knowledge of all operating systems, including Mac and PC, as well as all imaging,
design and publication software.
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