Manager Operations

Evan Kyle Helmbrecht

[**** Jarboe St], [Kansas City, MO

64111]?[913-***-****]?[****.**********@*****.***]

Objective

To join an organization where I can utilize my operational, leadership, and

financial management skills to exceed company and client expectations.

Experience

Kansas City Airport Marriott Kansas City, MO January 2011-June

2013

Senior Operations Manager

. Led a team of over 40 managers and associates generating department

revenue of over $6.5 million

. Maximized productivity leading to an 8% department savings compared to

budget

. Oversaw budgeting, forecasting, and prepared financial statements for

multiple operational departments

. Developed, implemented and managed projects resulting in both financial

and operational improvements.

. Developed supporting managers and associates to exceed financial, and

customer impact goals.

. Successful navigation out of the guest satisfaction score 'Red Zone'

achieving an 8 percent average increase in all staff service metrics.

. Kansas City Airport Marriott awarded the Guest Impact Award for

Marriott's Western Region

. Kansas City Airport Marriott awarded Mustang Award for most improved

guest satisfaction scores

. Achieved a 94 percent overall Associate Engagement score : 34 percent

increase from 2010

. Achieved a 91.1 percent Brand Standards Audit score in 2012 resulting in

the top 10 percent of Marriott Hotels

. Mentored, trained, and developed 6 managers and associates who received

promotions within the Marriott portfolio

. Front Office Leadership team recognized by Chief Operating Officer for

Breakthrough Leadership engagement

. Awarded Leader of the Quarter in second quarter of 2012

Renaissance Schaumburg Schaumburg, IL Nov 2009-Jan

2011

Operations Manager

. Managed department sales of $15 million with sales exceeding department

budgeted profit by over $1 million

. Achieved a 26 percent increase in overall Associate Engagement score

. Increased arrival experience 3 percent to 90.5

. Achieved a 97 percent Brand Standard Audit score

. Implemented Renaissance brand training to 100 managers and associates

. Certified lead navigator for Renaissance Hotels

. Awarded Leader of the Quarter in fourth quarter 2010

Renaissance Schaumburg Schaumburg, IL June 2008-November

2009

Assistant Operations Manager

. Increased overall satisfaction to 92.1 percent, ranking #1 in

Renaissance brand portfolio.

. Maintained low budgeted productivity levels by creating and deploying

an efficient schedule and staff management

. Achieved a Front Office Brand Standards Audit score of 96 percent

. Maximized room revenue with the development of hotel up sell program

contributing to $10,000 revenue growth within first quarter

. Completed purchasing and financial reports for the Front Office

department

Marriott Waterfront [Internship] Seattle, WA

Summer 2007

Marriott's SurfWatch [Internship] Hilton Head Island, SC

Summer 2006

Overland Park Marriott Overland Park, KS November 2002-

May 2006

Education

Kansas State University Manhattan, KS

May 2008

Bachelor of Science in Human Ecology

Major: Hotel and Restaurant Management

Minor: Business Administration

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