Customer Service Administrative Assistant

Brittany Ferrari

**** ***** ***** **. *** Antonio, TX 78250

Email: ****************@*****.***

Cell: 832-***-****

Professional Overview

Determined graduate seeking professional growth with a well-established

organization that will utilize my education, professional experience, and

strong organization skills to their maximum potential for the benefit of

the company.

Core Qualifications

. Customer service experience . Effective communicator

. Microsoft OS capability . Prioritize and coordinate multiple

tasks

. Quick learner . Efficient in adapting new

procedures

. Focused leader . Self-starter

Education

The University of Texas at San Antonio - San Antonio, TX, 2011

. Bachelor of Arts degree in Psychology

Minor in Business Administration

Personal Lines- Property and Casualty Insurance Agent License, 2012

Experience

Financial Foundations Associate

May 2012 - March 2013

USAA - San Antonio, TX

. Front line policy service representative handling member automobile

insurance accounts

. Researched and presented options, coverage, billing inquiries and

answered questions as needed

. Proactively recognized life events and informed of products/services

based on member need

. Sought guidance from team members to resolve issues and participated

in weekly team meetings

. Acquired and maintained applicable insurance licenses

Lead Hostess

October 2006 - April 2012

Landrys Restaurants Inc - San Antonio, TX

. Enhanced my ability to communicate, multi-task, and execute

competently

. Taught to work well under duress in a fast paced environment as an

essential member of a team

. Learned to relate favorably with guests and provide world class

service

. Recruited, trained and supervised new employees in their work routines

. Maintained congenial relationships with dining room patrons and

colleagues

. Performed company directives and acquired a concrete understanding of

the customer service industry

Administrative Assistant

May 2004 - July 2005

First Colony Health and Rehabilitation Center - Missouri City, TX

. Executed strategic planning, multi-tasking, filing, and scheduling

. Provided administrative support to supervisors and colleagues

. Informed and responded to visitors inquiries about the company and its

services

. Developed elaborate skills in computer use and operated a multi-line

phone/data system

. Presented customer hospitality and attentiveness

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